40
NPS
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Cleveland Cavaliers
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About Cleveland Cavaliers' Brand
Cleveland Cavaliers, also known as the Cavs, are an American professional basketball team based in Cleveland, Ohio.
Brand at a Glance
74%
Customer Loyalty
3.8/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
Cleveland Cavaliers NPS
Cleveland Cavaliers's Net Promoter Score (NPS) is a 40 with 62% Promoters, 16% Passives, and 22% Detractors. Net Promoter Score tracks whether Cleveland Cavaliers's customers would recommend using the product based on a scale of -100 to 100.
Cleveland Cavaliers Overall NPS
| 62% | Promoters |
|---|---|
| 16% | Passives |
| 22% | Detractors |
Cleveland Cavaliers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 62 | Feb 2024 | 62 |
Mar 2024 60 | Mar 2024 | 60 |
May 2024 55 | May 2024 | 55 |
Oct 2024 56 | Oct 2024 | 56 |
Nov 2024 49 | Nov 2024 | 49 |
Jan 2025 52 | Jan 2025 | 52 |
Jul 2025 54 | Jul 2025 | 54 |
Nov 2025 55 | Nov 2025 | 55 |
Jan 2026 49 | Jan 2026 | 49 |
Apr 2026 48 | Apr 2026 | 48 |
May 2026 49 | May 2026 | 49 |
Jul 2026 40 | Jul 2026 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cleveland Cavaliers NPS by Gender
Cleveland Cavaliers's NPS was rated 0 by Male customers on Comparably.
Male
0
Cleveland Cavaliers's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Cleveland Cavaliers's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Cleveland Cavaliers Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Cleveland Cavaliers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cleveland Cavaliers Customer Loyalty Score by Gender
Cleveland Cavaliers's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Cleveland Cavaliers Product Quality
3.8/5
Cleveland Cavaliers has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Cleveland Cavaliers Product Information
Cleveland Cavaliers’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.cavs.com
- Company Size
- 201-500 Employees
Industry
Tech
Sports & Entertainment
Quick Insights into Cleveland Cavaliers Product Quality
Cleveland Cavaliers's Product Quality score was rated highest by Male customers.
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Ranked Cleveland Cavaliers Product Quality the Highest
Cleveland Cavaliers Product Quality Score by Gender
Cleveland Cavaliers's Product Quality score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Cleveland Cavaliers.
Male
2.8/5
Female
N/A
Cleveland Cavaliers Pricing
Cleveland Cavaliers ROI & Value For Money
4.1/5
Cleveland Cavaliers has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Cleveland Cavaliers ROI
Cleveland Cavaliers's ROI score was rated highest by Male customers.
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Ranked Cleveland Cavaliers ROI the Highest
Cleveland Cavaliers ROI Score by Gender
Cleveland Cavaliers's ROI score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Cleveland Cavaliers Customer Satisfaction (CSAT)
Cleveland Cavaliers Customer Satisfaction (CSAT) Score
71 / 100
Cleveland Cavaliers has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
52%
Satisfied
19%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cleveland Cavaliers Customer Satisfaction
Cleveland Cavaliers's Customer Satisfaction score was rated highest by Male customers.
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Ranked Cleveland Cavaliers Customer Satisfaction the Highest
Cleveland Cavaliers Customer Satisfaction Score by Gender
Cleveland Cavaliers's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cleveland Cavaliers.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Cleveland Cavaliers Customer Service
4/5
Cleveland Cavaliers has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Cleveland Cavaliers's Customer Service
Address
Cleveland, OH
Website
http://www.cavs.com
Phone Number
216-420-2000
Quick Insights into Cleveland Cavaliers Customer Service
Cleveland Cavaliers's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Cleveland Cavaliers' Customer Service score.
Ranked Cleveland Cavaliers Customer Service the Highest
Cleveland Cavaliers Customer Service Score by Gender
Cleveland Cavaliers's Customer Service score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cleveland Cavaliers.
Male
2/5
Female
N/A
Cleveland Cavaliers as an Employer
3.8/5
Cleveland Cavaliers has a 3.8/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Cleveland Cavaliers scored a 40 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Cleveland Cavaliers would recommend the brand to a friend. ENPS measures how likely Cleveland Cavaliers employees would recommend working at Cleveland Cavaliers to a friend.
Net Promoter Score
40
NPS Score
| 62% | Promoters |
|---|---|
| 16% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 64% | Promoters |
|---|---|
| 9% | Passive |
| 27% | Detractors |
