67
NPS
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Brand Page
Climb Credit
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About Climb Credit's Brand
Climb (NMLS# 1240013) is an innovative student payment platform that makes career creation and transformation more accessible, affordable, and accountable than ever before. Driven by a mission to empower individuals to unlock their career potential – no matter what their credit profile – Climb identifies programs and schools with a demonstrated ability to improve the earnings of their graduates. Then they provide learners with payment options that are priced and structured to meet the unique needs of those seeking career elevation and increased earning power.
Brand at a Glance
68%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Climb Credit NPS
Climb Credit's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Climb Credit's customers would recommend using the product based on a scale of -100 to 100.
Climb Credit Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Climb Credit NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
May 2022 66 | May 2022 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Climb Credit Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Climb Credit users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Climb Credit Product Quality
4.1/5
Climb Credit has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Climb Credit's overall Product Quality score rated by its users and customers.
Climb Credit Product Information
Climb Credit’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://climbcredit.com/
- Company Size
- 51-200 Employees
Industry
Banking and Financial Services
Climb Credit Pricing
Climb Credit ROI & Value For Money
3.8/5
Climb Credit has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Climb Credit Customer Satisfaction (CSAT)
Climb Credit Customer Satisfaction (CSAT) Score
100 / 100
Climb Credit has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Climb Credit Customer Service
4/5
Climb Credit has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Climb Credit's overall Customer Service score rated by its users and customers.
About Climb Credit's Customer Service
Address
133 W 19th St, 4th Fl, New York City, NY 10011
Website
https://climbcredit.com/
Climb Credit's Social Links
Climb Credit as an Employer
4.5/5
Climb Credit has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Climb Credit scored a 67 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of Climb Credit would recommend the brand to a friend. ENPS measures how likely Climb Credit employees would recommend working at Climb Credit to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 80% | Promoters |
|---|---|
| 6% | Passive |
| 14% | Detractors |
