-34
NPS
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Clinical Pathology Laboratories
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About Clinical Pathology Laboratories' Brand
Clinical Pathology Laboratories, Inc. (CPL) has served the medical community for over sixty years. Over 1850 employees work at our 100,000
Brand at a Glance
100%
Customer Loyalty
2.6/5
Product Quality
2.5/5
Pricing
2.6/5
Customer Service
Clinical Pathology Laboratories NPS
Clinical Pathology Laboratories's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Clinical Pathology Laboratories's customers would recommend using the product based on a scale of -100 to 100.
Clinical Pathology Laboratories Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Clinical Pathology Laboratories NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
Mar 2024 -100 | Mar 2024 | -100 |
Jan 2025 -33 | Jan 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clinical Pathology Laboratories Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Clinical Pathology Laboratories users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Clinical Pathology Laboratories Product Quality
2.6/5
Clinical Pathology Laboratories has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Clinical Pathology Laboratories' overall Product Quality score rated by its users and customers.
Clinical Pathology Laboratories Product Information
Clinical Pathology Laboratories’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.cpllabs.com
- Company Size
- 1,001-5,000 Employees
Clinical Pathology Laboratories Pricing
Clinical Pathology Laboratories ROI & Value For Money
2.5/5
Clinical Pathology Laboratories has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Clinical Pathology Laboratories' overall ROI score rated by its users and customers.
Clinical Pathology Laboratories Customer Satisfaction (CSAT)
Clinical Pathology Laboratories Customer Satisfaction (CSAT) Score
33 / 100
Clinical Pathology Laboratories has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Clinical Pathology Laboratories Customer Service
2.6/5
Clinical Pathology Laboratories has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Clinical Pathology Laboratories' overall Customer Service score rated by its users and customers.
About Clinical Pathology Laboratories's Customer Service
Address
9200 Wall Street, Austin, TX
Website
http://www.cpllabs.com
Phone Number
5128735069
Clinical Pathology Laboratories as an Employer
Consumer vs. Employees
Clinical Pathology Laboratories scored a -34 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Clinical Pathology Laboratories would recommend the brand to a friend. ENPS measures how likely Clinical Pathology Laboratories employees would recommend working at Clinical Pathology Laboratories to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 33% | Promoters |
|---|---|
| 25% | Passive |
| 42% | Detractors |
