100
NPS
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Brand Page
CloudMellow
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About CloudMellow's Brand
We are a Dallas-based Digital Marketing Agency that empowers businesses to succeed in the digital world through creative and data-driven marketing strategies, personalized services, and a growth mindset that keeps us on the pulse of industry trends. Whether you need an SEO agency, a website designer, PPC management, a brand strategy, content development, or another digital marketing service, Cloudmellow has the expertise and experience to help you achieve your goals in a results-driven world.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
CloudMellow NPS
CloudMellow's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether CloudMellow's customers would recommend using the product based on a scale of -100 to 100.
CloudMellow Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
CloudMellow NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 100 | Jun 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CloudMellow Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CloudMellow users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CloudMellow Product Quality
5/5
CloudMellow has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock CloudMellow's overall Product Quality score rated by its users and customers.
CloudMellow Product Information
CloudMellow’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://cloudmellow.com/
- Company Size
- 51-200 Employees
CloudMellow Pricing
CloudMellow ROI & Value For Money
5/5
CloudMellow has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock CloudMellow's overall ROI score rated by its users and customers.
CloudMellow Customer Satisfaction (CSAT)
CloudMellow Customer Satisfaction (CSAT) Score
100 / 100
CloudMellow has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CloudMellow Customer Service
5/5
CloudMellow has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock CloudMellow's overall Customer Service score rated by its users and customers.
About CloudMellow's Customer Service
Address
Plano, TX 75024
Website
https://cloudmellow.com/
CloudMellow as an Employer
Consumer vs. Employees
CloudMellow scored a 100 for Net Promoter Score and a 71 for Employee Net Promoter Score. NPS gauges how likely a customer of CloudMellow would recommend the brand to a friend. ENPS measures how likely CloudMellow employees would recommend working at CloudMellow to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
71
eNPS Score
| 71% | Promoters |
|---|---|
| 29% | Passive |
| 0% | Detractors |
