24
NPS
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Clover Food Lab
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About Clover Food Lab's Brand
Clover Food Lab is a fast food chain that operates through food trucks and restaurants.
Brand at a Glance
63%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
Clover Food Lab NPS
Clover Food Lab's Net Promoter Score (NPS) is a 24 with 37% Promoters, 50% Passives, and 13% Detractors. Net Promoter Score tracks whether Clover Food Lab's customers would recommend using the product based on a scale of -100 to 100.
Clover Food Lab Overall NPS
| 37% | Promoters |
|---|---|
| 50% | Passives |
| 13% | Detractors |
Clover Food Lab NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Feb 2022 50 | Feb 2022 | 50 |
Oct 2022 66 | Oct 2022 | 66 |
Jan 2023 50 | Jan 2023 | 50 |
Feb 2023 60 | Feb 2023 | 60 |
May 2023 50 | May 2023 | 50 |
Nov 2023 42 | Nov 2023 | 42 |
Mar 2024 25 | Mar 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clover Food Lab NPS by Gender
Clover Food Lab's NPS was rated 0 by Female customers on Comparably.
Female
0
Clover Food Lab's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Male
N/A
Clover Food Lab's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Clover Food Lab NPS by Ethnicity
Clover Food Lab's NPS was rated 50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Clover Food Lab Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Clover Food Lab users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Clover Food Lab Customer Loyalty Score by Gender
Clover Food Lab's Customer Loyalty score was rated 40 by Female customers on Comparably.
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Female
40%
Yes
Male
N/A
Yes
Clover Food Lab Customer Loyalty Score by Ethnicity
Clover Food Lab's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Clover Food Lab.
78
out of 100
Caucasian
Clover Food Lab Product Quality
3.7/5
Clover Food Lab has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Clover Food Lab Product Information
Clover Food Lab’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Food and Beverages
Quick Insights into Clover Food Lab Product Quality
Clover Food Lab's Product Quality score was rated highest by Caucasian customers.
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Ranked Clover Food Lab Product Quality the Highest
Clover Food Lab Product Quality Score by Gender
Clover Food Lab's Product Quality score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Clover Food Lab.
Female
3.5/5
Male
N/A
Clover Food Lab Product Quality Score by Ethnicity
Clover Food Lab's Product Quality score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Clover Food Lab.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Clover Food Lab Pricing
Clover Food Lab ROI & Value For Money
3.6/5
Clover Food Lab has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Clover Food Lab ROI
Clover Food Lab's ROI score was rated highest by Caucasian customers.
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Ranked Clover Food Lab ROI the Highest
Clover Food Lab ROI Score by Gender
Clover Food Lab's ROI score was rated 3 by Female customers on Comparably.
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Female
3/5
Male
N/A
Clover Food Lab ROI Score by Ethnicity
Clover Food Lab's ROI score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Clover Food Lab.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Clover Food Lab Customer Satisfaction (CSAT)
Clover Food Lab Customer Satisfaction (CSAT) Score
88 / 100
Clover Food Lab has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Clover Food Lab Customer Satisfaction
Clover Food Lab's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Clover Food Lab Customer Satisfaction the Highest
Clover Food Lab Customer Satisfaction Score by Gender
Clover Food Lab's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Clover Food Lab.
67 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Clover Food Lab Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Clover Food Lab's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Clover Food Lab.
100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Clover Food Lab Customer Service
3.9/5
Clover Food Lab has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Clover Food Lab's Customer Service
Address
Cambridge, MA
Website
https://www.cloverfoodlab.com/
Phone Number
(617) 640-1884
Quick Insights into Clover Food Lab Customer Service
Clover Food Lab's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Clover Food Lab's Customer Service score.
Ranked Clover Food Lab Customer Service the Highest
Clover Food Lab Customer Service Score by Gender
Clover Food Lab's Customer Service score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Clover Food Lab.
Female
3.5/5
Male
N/A
Clover Food Lab Customer Service Score by Ethnicity
Clover Food Lab's Customer Service score was rated 4.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Clover Food Lab.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
Clover Food Lab as an Employer
2.5/5
Clover Food Lab has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Clover Food Lab scored a 24 for Net Promoter Score and a -62 for Employee Net Promoter Score. NPS gauges how likely a customer of Clover Food Lab would recommend the brand to a friend. ENPS measures how likely Clover Food Lab employees would recommend working at Clover Food Lab to a friend.
Net Promoter Score
24
NPS Score
| 37% | Promoters |
|---|---|
| 50% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
-62
eNPS Score
| 15% | Promoters |
|---|---|
| 8% | Passive |
| 77% | Detractors |
