34
NPS
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Brand Page
Clutch.co
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About Clutch.co's Brand
Clutch powers how businesses discover, evaluate, and hire the right B2B service partners. Through verified reviews, structured comparisons, and intelligent matching, Clutch helps business leaders make confident decisions about the expertise they rely on, wherever their search starts. As B2B discovery evolves across marketplaces and AI-driven search, Clutch delivers the credibility signals and visibility that both buyers and providers need to navigate an increasingly complex decision environment. Today, over 400,000 service providers across more than 1,900 categories trust Clutch to connect them with buyers ready to hire.
Brand at a Glance
70%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Clutch.co NPS
Clutch.co's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Clutch.co's customers would recommend using the product based on a scale of -100 to 100.
Clutch.co Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Clutch.co NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Dec 2022 0 | Dec 2022 | 0 |
Aug 2024 33 | Aug 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clutch.co Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Clutch.co users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Clutch.co Product Quality
3.5/5
Clutch.co has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Clutch.co's overall Product Quality score rated by its users and customers.
Clutch.co Product Information
Clutch.co’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://clutch.co
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Ecommerce and Marketplaces
Media
Clutch.co Pricing
Clutch.co ROI & Value For Money
3.3/5
Clutch.co has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Clutch.co Customer Satisfaction (CSAT)
Clutch.co Customer Satisfaction (CSAT) Score
50 / 100
Clutch.co has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Clutch.co Customer Service
3.3/5
Clutch.co has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Clutch.co's Customer Service
Address
1800 Massachusetts Ave NW, Washington, DC 20036
Website
https://clutch.co
Clutch.co's Social Links
Clutch.co as an Employer
4.5/5
Clutch.co has a 4.5/5 stars for its overall company culture rated by their employees
Consumer vs. Employees
Clutch.co scored a 34 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of Clutch.co would recommend the brand to a friend. ENPS measures how likely Clutch.co employees would recommend working at Clutch.co to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 65% | Promoters |
|---|---|
| 27% | Passive |
| 8% | Detractors |
