11
NPS
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CNSI
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About CNSI's Brand
CNSI delivers a broad portfolio of information technology (IT) and business process outsourcing (BPO) solutions.
Brand at a Glance
90%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
CNSI NPS
CNSI's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether CNSI's customers would recommend using the product based on a scale of -100 to 100.
CNSI Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
CNSI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Aug 2022 0 | Aug 2022 | 0 |
Feb 2023 -33 | Feb 2023 | -33 |
Mar 2023 0 | Mar 2023 | 0 |
Jun 2023 20 | Jun 2023 | 20 |
Nov 2023 29 | Nov 2023 | 29 |
Dec 2023 13 | Dec 2023 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CNSI Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of CNSI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CNSI Product Quality
3.6/5
CNSI has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock CNSI's overall Product Quality score rated by its users and customers.
CNSI Product Information
CNSI’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://cns-inc.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Enterprise
SaaS
CNSI Pricing
CNSI ROI & Value For Money
3.7/5
CNSI has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock CNSI's overall ROI score rated by its users and customers.
CNSI Customer Satisfaction (CSAT)
CNSI Customer Satisfaction (CSAT) Score
43 / 100
CNSI has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CNSI Customer Service
3.5/5
CNSI has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About CNSI's Customer Service
Address
2277 Research Blvd, Rockville, MD 20850
Website
http://cns-inc.com/
Phone Number
(301)634-4600
CNSI as an Employer
3.3/5
CNSI has a 3.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
CNSI scored a 11 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of CNSI would recommend the brand to a friend. ENPS measures how likely CNSI employees would recommend working at CNSI to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 37% | Promoters |
|---|---|
| 26% | Passive |
| 37% | Detractors |
