-7
NPS
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CO-OP Financial Services
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About CO-OP Financial Services' Brand
CO-OP Financial Services helps your credit union leverage the latest technology and insights to strengthen member connections and propel growth.
Brand at a Glance
47%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
2.9/5
Customer Service
CO-OP Financial Services NPS
CO-OP Financial Services's Net Promoter Score (NPS) is a -7 with 43% Promoters, 7% Passives, and 50% Detractors. Net Promoter Score tracks whether CO-OP Financial Services's customers would recommend using the product based on a scale of -100 to 100.
CO-OP Financial Services Overall NPS
| 43% | Promoters |
|---|---|
| 7% | Passives |
| 50% | Detractors |
CO-OP Financial Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Nov 2021 0 | Nov 2021 | 0 |
Dec 2021 0 | Dec 2021 | 0 |
Feb 2022 17 | Feb 2022 | 17 |
Apr 2022 37 | Apr 2022 | 37 |
Sep 2022 22 | Sep 2022 | 22 |
Oct 2022 30 | Oct 2022 | 30 |
Feb 2023 18 | Feb 2023 | 18 |
Jul 2023 9 | Jul 2023 | 9 |
Sep 2023 0 | Sep 2023 | 0 |
Oct 2023 -8 | Oct 2023 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CO-OP Financial Services NPS by Ethnicity
CO-OP Financial Services's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
CO-OP Financial Services NPS by Age
CO-OP Financial Services's NPS was rated -100 points by customers ages 51-55 on Comparably.
CO-OP Financial Services NPS by Usage
CO-OP Financial Services's NPS was rated -100 points by customers who have used CO-OP Financial Services's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
CO-OP Financial Services Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of CO-OP Financial Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CO-OP Financial Services Customer Loyalty Score by Ethnicity
CO-OP Financial Services's Customer Loyalty score was rated 33% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CO-OP Financial Services.
33
out of 100
Caucasian
CO-OP Financial Services Customer Loyalty Score by Age
CO-OP Financial Services's Customer Loyalty score was rated 10% by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of CO-OP Financial Services.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 10% | 51-55 | 10% |
CO-OP Financial Services Customer Loyalty Score by Usage
CO-OP Financial Services's Customer Loyalty score was rated 10% by customers who have used CO-OP Financial Services's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CO-OP Financial Services Product Quality
2.7/5
CO-OP Financial Services has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock CO-OP Financial Services' overall Product Quality score rated by its users and customers.
CO-OP Financial Services Product Information
CO-OP Financial Services’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://co-opfs.org/
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Quick Insights into CO-OP Financial Services Product Quality
CO-OP Financial Services's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked CO-OP Financial Services' Product Quality.
Ranked CO-OP Financial Services Product Quality the Highest
CO-OP Financial Services Product Quality Score by Ethnicity
CO-OP Financial Services's Product Quality score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CO-OP Financial Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
CO-OP Financial Services Product Quality Score by Age
CO-OP Financial Services's Product Quality score was rated 1.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CO-OP Financial Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
CO-OP Financial Services Product Quality Score by Usage
CO-OP Financial Services's Product Quality score was rated 1.5 stars by customers who have used CO-OP Financial Services's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
CO-OP Financial Services Pricing
CO-OP Financial Services ROI & Value For Money
2.5/5
CO-OP Financial Services has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CO-OP Financial Services' overall ROI score rated by its users and customers.
Quick Insights into CO-OP Financial Services ROI
CO-OP Financial Services's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked CO-OP Financial Services' ROI score.
Ranked CO-OP Financial Services ROI the Highest
CO-OP Financial Services ROI Score by Ethnicity
CO-OP Financial Services's ROI score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CO-OP Financial Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
CO-OP Financial Services ROI Score by Age
CO-OP Financial Services's ROI score was rated 1.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of CO-OP Financial Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
CO-OP Financial Services ROI Score by Usage
CO-OP Financial Services's ROI score was rated 1.5 stars by customers who have used CO-OP Financial Services's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
CO-OP Financial Services Customer Satisfaction (CSAT)
CO-OP Financial Services Customer Satisfaction (CSAT) Score
33 / 100
CO-OP Financial Services has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
16%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
17%
Very Dissatisfied
42%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CO-OP Financial Services Customer Satisfaction
CO-OP Financial Services's Customer Satisfaction score was rated highest by customers who have used CO-OP Financial Services's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked CO-OP Financial Services' Customer Satisfaction.
Ranked CO-OP Financial Services Customer Satisfaction the Highest
CO-OP Financial Services Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CO-OP Financial Services' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CO-OP Financial Services.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
CO-OP Financial Services Customer Satisfaction Score by Age
CO-OP Financial Services's Customer Satisfaction score was rated 0 points by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of CO-OP Financial Services.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% |
CO-OP Financial Services Customer Satisfaction Score by Usage
CO-OP Financial Services's Customer Satisfaction score was rated 0 points by customers who have used CO-OP Financial Services's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
CO-OP Financial Services Customer Service
2.9/5
CO-OP Financial Services has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock CO-OP Financial Services' overall Customer Service score rated by its users and customers.
About CO-OP Financial Services's Customer Service
Address
9692 Haven Ave., Rancho Cucamonga, CA 91730
Website
http://co-opfs.org/
Phone Number
800-782-9042
CO-OP Financial Services's Social Links
Quick Insights into CO-OP Financial Services Customer Service
CO-OP Financial Services's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked CO-OP Financial Services' Customer Service score.
Ranked CO-OP Financial Services Customer Service the Highest
CO-OP Financial Services Customer Service Score by Ethnicity
CO-OP Financial Services's Customer Service score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CO-OP Financial Services.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
CO-OP Financial Services Customer Service Score by Age
CO-OP Financial Services's Customer Service score was rated 1.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of CO-OP Financial Services.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
CO-OP Financial Services Customer Service Score by Usage
CO-OP Financial Services's Customer Service score was rated 1.5 stars by customers who have used CO-OP Financial Services's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
CO-OP Financial Services as an Employer
2.8/5
CO-OP Financial Services has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of CO-OP Financial Services
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
CO-OP Financial Services scored a -7 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of CO-OP Financial Services would recommend the brand to a friend. ENPS measures how likely CO-OP Financial Services employees would recommend working at CO-OP Financial Services to a friend.
Net Promoter Score
-7
NPS Score
| 43% | Promoters |
|---|---|
| 7% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 32% | Promoters |
|---|---|
| 14% | Passive |
| 54% | Detractors |
