0
NPS
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Coeur Mining
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About Coeur Mining's Brand
"Coeur Mining, is a large primary silver producer with growing gold production with assets."
Brand at a Glance
55%
Customer Loyalty
3/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Coeur Mining NPS
Coeur Mining's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Coeur Mining's customers would recommend using the product based on a scale of -100 to 100.
Coeur Mining Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Coeur Mining NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 100 | Feb 2023 | 100 |
Nov 2023 0 | Nov 2023 | 0 |
May 2024 0 | May 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Coeur Mining Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Coeur Mining users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Coeur Mining Product Quality
3/5
Coeur Mining has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Coeur Mining's overall Product Quality score rated by its users and customers.
Coeur Mining Product Information
Coeur Mining’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.coeur.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Manufacturing
Coeur Mining Pricing
Coeur Mining ROI & Value For Money
3.2/5
Coeur Mining has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Coeur Mining Customer Satisfaction (CSAT)
Coeur Mining Customer Satisfaction (CSAT) Score
33 / 100
Coeur Mining has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
34%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Coeur Mining Customer Service
3.2/5
Coeur Mining has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Coeur Mining's Customer Service
Address
Chicago, IL
Website
http://www.coeur.com/
Coeur Mining as an Employer
3.8/5
Coeur Mining has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Coeur Mining scored a 0 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of Coeur Mining would recommend the brand to a friend. ENPS measures how likely Coeur Mining employees would recommend working at Coeur Mining to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 18% | Promoters |
|---|---|
| 18% | Passive |
| 64% | Detractors |
