-100
NPS
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CoinMach
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About CoinMach's Brand
Coinmach is the national leader in laundry center equipment and service for the multifamily housing industry.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
2.5/5
Customer Service
CoinMach NPS
CoinMach's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether CoinMach's customers would recommend using the product based on a scale of -100 to 100.
CoinMach Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
CoinMach NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CoinMach Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of CoinMach users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CoinMach Product Quality
1.5/5
CoinMach has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CoinMach's overall Product Quality score rated by its users and customers.
CoinMach Product Information
CoinMach’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.coinmach.com/
- Company Size
- 5,001-10,000 Employees
CoinMach Pricing
CoinMach ROI & Value For Money
1.5/5
CoinMach has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CoinMach's overall ROI score rated by its users and customers.
CoinMach Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CoinMach Customer Service
2.5/5
CoinMach has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CoinMach's overall Customer Service score rated by its users and customers.
About CoinMach's Customer Service
Address
303 Sunnyside Blvd Suite 70 Plainview, New York City, NY
Website
http://www.coinmach.com/
Phone Number
(877)264-6622
CoinMach as an Employer
Consumer vs. Employees
CoinMach scored a -100 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of CoinMach would recommend the brand to a friend. ENPS measures how likely CoinMach employees would recommend working at CoinMach to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
