-75
NPS
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Coinme
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About Coinme's Brand
Coinme is the easiest way to buy or sell crypto using cash or debit. We make crypto safe, simple, and accessible for everyone. - 40,000+ locations to buy and sell crypto with cash - Buy and sell crypto with debit card - Instantly send or store your crypto
Brand at a Glance
60%
Customer Loyalty
2.2/5
Product Quality
2.4/5
Pricing
2.3/5
Customer Service
Coinme NPS
Coinme's Net Promoter Score (NPS) is a -75 with 0% Promoters, 25% Passives, and 75% Detractors. Net Promoter Score tracks whether Coinme's customers would recommend using the product based on a scale of -100 to 100.
Coinme Overall NPS
| 0% | Promoters |
|---|---|
| 25% | Passives |
| 75% | Detractors |
Coinme NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2025 -100 | May 2025 | -100 |
Jul 2025 -100 | Jul 2025 | -100 |
Nov 2025 -75 | Nov 2025 | -75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Coinme Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Coinme users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Coinme Product Quality
2.2/5
Coinme has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Coinme's overall Product Quality score rated by its users and customers.
Coinme Product Information
Coinme’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.coinme.com
- Company Size
- 51-200 Employees
Industry
Banking and Financial Services
Coinme Pricing
Coinme ROI & Value For Money
2.4/5
Coinme has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Coinme's overall ROI score rated by its users and customers.
Coinme Customer Satisfaction (CSAT)
Coinme Customer Satisfaction (CSAT) Score
50 / 100
Coinme has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Coinme Customer Service
2.3/5
Coinme has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Coinme's overall Customer Service score rated by its users and customers.
About Coinme's Customer Service
Address
113 Cherry Street, Suite 77544, Seattle, WA 98104
Website
http://www.coinme.com
Phone Number
(800) 944-3405
Coinme's Social Links
Coinme as an Employer
4.7/5
Coinme has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Coinme scored a -75 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Coinme would recommend the brand to a friend. ENPS measures how likely Coinme employees would recommend working at Coinme to a friend.
Net Promoter Score
-75
NPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
