Combined Insurance – your customer service is absolutely the worst! It took me five months to get a claim paid! They say they will do something and nothing happens. I have to call every week once I submit a claim just to try to keep it moving!

Combined Insurance

Combined Insurance is an insurance provider that offers products in North America, Europe and Asia Pacific. read more

EMPLOYEE PARTICIPANTS: 42

TOTAL RATINGS: 435

CEO: Brad Bennett

your customer service is absolutely the worst! It took me five months to get a claim paid! They say they will do something and nothing happens. I have to call every week once I submit a claim just to try to keep it moving!

Other Employee Reviews for Combined Insurance

What's going wrong and how can it be improved?

This company needs management; a REAL manager-someone who wants their people to succeed and who isn't either sick or attending a family member's funeral every week.....OR on vacation....
Outlook review from Sales Dept

Briefly describe your overall experience at your company

Worst company I have ever worked for...culture is almost cult-like.
Review from Sales Dept

What do you like best about the leadership team?

they are helpful and approachable
Leadership review

What can this brand most improve?

Adaptability to customer situation and looking for ways to provide timely responsive updates on claims. I submitted the required paperwork on 10/5/21 and 8 weeks later the team consistently resets the clock to account for lack of follow-yp and care to show a false positive that customer needs met.

What can this brand most improve?

Customers need technical assistance and this needs to be an option when calling. To be told "we don't have a technical assistance department" is frustrating! When filing a claim and the "web portal" isn't working & the FAX doesn't pickup, customers who are already frustrated become even more so!

Rate your company

Combined Insurance – your customer service is absolutely the worst! It took me five months to get a claim paid! They say they will do something and nothing happens. I have to call every week once I submit a claim just to try to keep it moving!

your customer service is absolutely the worst! It took me five months to get a claim paid! They say they will do something and nothing happens. I have to call every week once I submit a claim just to try to keep it moving!

Other Employee Reviews for Combined Insurance

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