-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Community Veterinary Partners
Marketing or Exec? Claim Your Free Account
About Community Veterinary Partners' Brand
Community Veterinary Partners co-owns and manages hospitals with veterinarian owners to create a long-term and sustainable practice.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Community Veterinary Partners NPS
Community Veterinary Partners's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Community Veterinary Partners's customers would recommend using the product based on a scale of -100 to 100.
Community Veterinary Partners Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Community Veterinary Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -100 | Sep 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Community Veterinary Partners Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Community Veterinary Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Community Veterinary Partners Product Quality
1.5/5
Community Veterinary Partners has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Community Veterinary Partners' overall Product Quality score rated by its users and customers.
Community Veterinary Partners Product Information
Community Veterinary Partners’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://cvpco.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Community Veterinary Partners Pricing
Community Veterinary Partners ROI & Value For Money
1.5/5
Community Veterinary Partners has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Community Veterinary Partners' overall ROI score rated by its users and customers.
Community Veterinary Partners Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Community Veterinary Partners Customer Service
1.5/5
Community Veterinary Partners has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Community Veterinary Partners' overall Customer Service score rated by its users and customers.
About Community Veterinary Partners's Customer Service
Address
Bala Cynwyd, PA
Website
http://cvpco.com
Phone Number
888-830-0794
Community Veterinary Partners as an Employer
2.5/5
Community Veterinary Partners has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Community Veterinary Partners
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Community Veterinary Partners scored a -100 for Net Promoter Score and a -84 for Employee Net Promoter Score. NPS gauges how likely a customer of Community Veterinary Partners would recommend the brand to a friend. ENPS measures how likely Community Veterinary Partners employees would recommend working at Community Veterinary Partners to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-84
eNPS Score
| 5% | Promoters |
|---|---|
| 6% | Passive |
| 89% | Detractors |
