17
NPS
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Compass Group USA
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About Compass Group USA's Brand
World leading food service company, with 600,000 great people working at 55,000 client locations across 45 countries
Brand at a Glance
78%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Compass Group USA NPS
Compass Group USA's Net Promoter Score (NPS) is a 17 with 52% Promoters, 13% Passives, and 35% Detractors. Net Promoter Score tracks whether Compass Group USA's customers would recommend using the product based on a scale of -100 to 100.
Compass Group USA Overall NPS
| 52% | Promoters |
|---|---|
| 13% | Passives |
| 35% | Detractors |
Compass Group USA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 13 | Nov 2023 | 13 |
Dec 2023 16 | Dec 2023 | 16 |
Feb 2024 20 | Feb 2024 | 20 |
Apr 2024 23 | Apr 2024 | 23 |
May 2024 25 | May 2024 | 25 |
Sep 2024 23 | Sep 2024 | 23 |
Dec 2024 24 | Dec 2024 | 24 |
Feb 2025 20 | Feb 2025 | 20 |
Mar 2025 20 | Mar 2025 | 20 |
Dec 2025 18 | Dec 2025 | 18 |
Jan 2026 15 | Jan 2026 | 15 |
Feb 2026 17 | Feb 2026 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Compass Group USA NPS by Gender
Male customers rated Compass Group USA's NPS 2 points higher than Female customers.
Male
22
Compass Group USA's NPS was rated 22 by Male customers on Comparably.
44%
Promoters
34%
Passives
22%
Detractors
Female
20
Compass Group USA's NPS was rated 20 by Female customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Compass Group USA NPS by Ethnicity
Compass Group USA's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 43 | Caucasian | 43 |
Asian or Pacific Islander -25 | Asian or Pacific Islander | -25 |
Compass Group USA NPS by Age
Compass Group USA's NPS was rated 67 points by customers ages 41-45 on Comparably.
Compass Group USA NPS by Usage
Compass Group USA's NPS was rated the highest by customers who have used Compass Group USA's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
2 to 5 Years 25 | 2 to 5 Years | 25 |
Compass Group USA Customer Reviews
Out of the 5 Compass Group USA customer reviews 3 were positive and 2 were constructive. Compass Group USA customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Compass Group USA Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Compass Group USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Compass Group USA Customer Loyalty Score by Gender
Male customers rated Compass Group USA's Customer Loyalty score 35% higher than Female customers.
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Male
90%
Yes
Female
55%
Yes
Compass Group USA Customer Loyalty Score by Ethnicity
Compass Group USA's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Compass Group USA.
85
out of 100
Caucasian
78
out of 100
Asian or Pacific Islander
Compass Group USA Customer Loyalty Score by Age
Compass Group USA's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Compass Group USA.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
Compass Group USA Customer Loyalty Score by Usage
Compass Group USA's Customer Loyalty score was rated the highest by customers who have used Compass Group USA's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Compass Group USA Product Quality
3.8/5
Compass Group USA has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Compass Group USA Product Information
Compass Group USA’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Quick Insights into Compass Group USA Product Quality
Compass Group USA's Product Quality score was rated highest by customers who have used Compass Group USA's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked Compass Group USA Product Quality the Highest
Ranked Compass Group USA Product Quality the Lowest
Compass Group USA Product Quality Score by Gender
Male customers rated Compass Group USA's Product Quality score 1 stars higher than Female customers.
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Male
4.4/5
Female
3.4/5
Compass Group USA Product Quality Score by Ethnicity
Compass Group USA's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Compass Group USA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Compass Group USA Product Quality Score by Age
Compass Group USA's Product Quality score was rated 4.3 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Compass Group USA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.3 | 41-45 | 4.3 |
Compass Group USA Product Quality Score by Usage
Compass Group USA's Product Quality score was rated the highest by customers who have used Compass Group USA's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Compass Group USA Pricing
Compass Group USA ROI & Value For Money
3.7/5
Compass Group USA has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Compass Group USA ROI
Compass Group USA's ROI score was rated highest by customers ages 41-45, and rated lowest by Female customers.
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Ranked Compass Group USA ROI the Highest
Ranked Compass Group USA ROI the Lowest
Compass Group USA ROI Score by Gender
Male customers rated Compass Group USA's ROI score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Compass Group USA.
Male
4.1/5
Female
3.5/5
Compass Group USA ROI Score by Ethnicity
Compass Group USA's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Compass Group USA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Compass Group USA ROI Score by Age
Compass Group USA's ROI score was rated 4.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Compass Group USA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.5 | 41-45 | 4.5 |
Compass Group USA ROI Score by Usage
Compass Group USA's ROI score was rated 4.1 stars by customers who have used Compass Group USA's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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Compass Group USA Customer Satisfaction (CSAT)
Compass Group USA Customer Satisfaction (CSAT) Score
77 / 100
Compass Group USA has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
31%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
9%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Compass Group USA Customer Satisfaction
Compass Group USA's Customer Satisfaction score was rated highest by customers who have used Compass Group USA's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked Compass Group USA Customer Satisfaction the Highest
Ranked Compass Group USA Customer Satisfaction the Lowest
Compass Group USA Customer Satisfaction Score by Gender
Male customers rated Compass Group USA's Customer Satisfaction score 29 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Compass Group USA.
89 / 100
MaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 45% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 0% |
60 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 40% | |
Very Dissatisfied | 0% |
Compass Group USA Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Compass Group USA's Customer Satisfaction (CSAT) score was rated 86% according to Caucasian users and customers.
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86 / 100
Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Compass Group USA's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
Compass Group USA Customer Satisfaction Score by Age
Compass Group USA's Customer Satisfaction score was rated 100 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Compass Group USA.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 100% |
Compass Group USA Customer Satisfaction Score by Usage
Compass Group USA's Customer Satisfaction score was rated the highest by customers who have used Compass Group USA's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Compass Group USA Customer Service
3.8/5
Compass Group USA has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Compass Group USA's Customer Service
Address
Westport, CT 06880
Website
https://www.compass-group.com/
Phone Number
(203) 221-1703
Quick Insights into Compass Group USA Customer Service
Compass Group USA's Customer Service score was rated highest by customers ages 41-45, and rated lowest by Female customers.
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Ranked Compass Group USA Customer Service the Highest
Ranked Compass Group USA Customer Service the Lowest
Compass Group USA Customer Service Score by Gender
Male customers rated Compass Group USA's Customer Service score 0.4 stars higher than Female customers.
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Male
4.3/5
Female
3.9/5
Compass Group USA Customer Service Score by Ethnicity
Compass Group USA's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Compass Group USA.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Compass Group USA Customer Service Score by Age
Compass Group USA's Customer Service score was rated 4.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Compass Group USA.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 4.5 | 41-45 | 4.5 |
Compass Group USA Customer Service Score by Usage
Compass Group USA's Customer Service score was rated the highest by customers who have used Compass Group USA's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Compass Group USA as an Employer
3.7/5
Compass Group USA has a 3.7/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Compass Group USA scored a 17 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Compass Group USA would recommend the brand to a friend. ENPS measures how likely Compass Group USA employees would recommend working at Compass Group USA to a friend.
Net Promoter Score
17
NPS Score
| 52% | Promoters |
|---|---|
| 13% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 45% | Promoters |
|---|---|
| 16% | Passive |
| 39% | Detractors |
