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NPS
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Con Edison of New York
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About Con Edison of New York's Brand
Brand at a Glance
73%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.5/5
Customer Service
Con Edison of New York NPS
Con Edison of New York's Net Promoter Score (NPS) is a 1 with 44% Promoters, 13% Passives, and 43% Detractors. Net Promoter Score tracks whether Con Edison of New York's customers would recommend using the product based on a scale of -100 to 100.
Con Edison of New York Overall NPS
| 44% | Promoters |
|---|---|
| 13% | Passives |
| 43% | Detractors |
Con Edison of New York NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -2 | Jan 2023 | -2 |
Feb 2023 -4 | Feb 2023 | -4 |
Mar 2023 -2 | Mar 2023 | -2 |
Apr 2023 -5 | Apr 2023 | -5 |
May 2023 -5 | May 2023 | -5 |
Jun 2023 -5 | Jun 2023 | -5 |
Jul 2023 -1 | Jul 2023 | -1 |
Aug 2023 -1 | Aug 2023 | -1 |
Sep 2023 -1 | Sep 2023 | -1 |
Jan 2024 0 | Jan 2024 | 0 |
Aug 2024 0 | Aug 2024 | 0 |
Dec 2024 2 | Dec 2024 | 2 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Con Edison of New York NPS by Gender
Male customers rated Con Edison of New York's NPS 27 points higher than Female customers.
Male
-56
Con Edison of New York's NPS was rated -56 by Male customers on Comparably.
11%
Promoters
22%
Passives
67%
Detractors
Female
-83
Con Edison of New York's NPS was rated -83 by Female customers on Comparably.
0%
Promoters
17%
Passives
83%
Detractors
Con Edison of New York NPS by Ethnicity
Con Edison of New York's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black -40 | African American/Black | -40 |
Asian or Pacific Islander -75 | Asian or Pacific Islander | -75 |
Con Edison of New York NPS by Age
Con Edison of New York's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Con Edison of New York NPS by Usage
Con Edison of New York's NPS was rated the highest by customers who have used Con Edison of New York's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -75 | 2 to 5 Years | -75 |
Over 10 Years -63 | Over 10 Years | -63 |
Con Edison of New York Customer Reviews
Out of the 5 Con Edison of New York customer reviews 1 was positive and 4 were constructive. Con Edison of New York customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Con Edison of New York Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Con Edison of New York users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Con Edison of New York Customer Loyalty Score by Gender
Male customers rated Con Edison of New York's Customer Loyalty score 15% higher than Female customers.
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Male
70%
Yes
Female
55%
Yes
Con Edison of New York Customer Loyalty Score by Ethnicity
Con Edison of New York's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Con Edison of New York.
82
out of 100
Caucasian
46
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
Con Edison of New York Customer Loyalty Score by Age
Con Edison of New York's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 28% | 36-40 | 28% |
66+ 82% | 66+ | 82% |
Con Edison of New York Customer Loyalty Score by Usage
Con Edison of New York's Customer Loyalty score was rated the highest by customers who have used Con Edison of New York's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Con Edison of New York Customer Loyalty Score by Industry
Con Edison of New York's Customer Loyalty score was rated 10% by Accounting industry customers.
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Con Edison of New York Product Quality
3.6/5
Con Edison of New York has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Con Edison of New York Product Information
Con Edison of New York’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Con Edison of New York's product the highest.
- Company Size
- 10,000+ Employees
Quick Insights into Con Edison of New York Product Quality
Con Edison of New York's Product Quality score was rated highest by Male customers, and rated lowest by customers who have used Con Edison of New York's products/services for 2 to 5 Years.
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Ranked Con Edison of New York Product Quality the Highest
Ranked Con Edison of New York Product Quality the Lowest
Con Edison of New York Product Quality Score by Gender
Male customers rated Con Edison of New York's Product Quality score 1 stars higher than Female customers.
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Male
3.3/5
Female
2.3/5
Con Edison of New York Product Quality Score by Ethnicity
Con Edison of New York's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Con Edison of New York Product Quality Score by Age
Con Edison of New York's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Con Edison of New York.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3 | 36-40 | 3 |
66+ 2.3 | 66+ | 2.3 |
Con Edison of New York Product Quality Score by Usage
Con Edison of New York's Product Quality score was rated the highest by customers who have used Con Edison of New York's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Con Edison of New York Product Quality Score by Industry
Con Edison of New York's Product Quality score was rated 3 stars by Accounting industry customers.
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Con Edison of New York Pricing
Con Edison of New York ROI & Value For Money
3.3/5
Con Edison of New York has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Con Edison of New York Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Con Edison of New York ROI
Con Edison of New York's ROI score was rated highest by customers ages 36-40, and rated lowest by Caucasian customers.
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Ranked Con Edison of New York ROI the Highest
Ranked Con Edison of New York ROI the Lowest
Con Edison of New York ROI Score by Gender
Male customers rated Con Edison of New York's ROI score 0.1 stars higher than Female customers.
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Male
2.1/5
Female
2/5
Con Edison of New York ROI Score by Ethnicity
Con Edison of New York's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Con Edison of New York.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2.2 | African American/Black | 2.2 |
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Con Edison of New York ROI Score by Age
Con Edison of New York's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Con Edison of New York.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.6 | 36-40 | 2.6 |
66+ 1.5 | 66+ | 1.5 |
Con Edison of New York ROI Score by Usage
Con Edison of New York's ROI score was rated the highest by customers who have used Con Edison of New York's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Con Edison of New York ROI Score by Industry
Con Edison of New York's ROI score was rated 1.8 stars by Accounting industry customers.
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Con Edison of New York Customer Satisfaction (CSAT)
Con Edison of New York Customer Satisfaction (CSAT) Score
65 / 100
Con Edison of New York has an overall Customer Satisfaction score of 65 rated by its users and customers.
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Very Satisfied
36%
Satisfied
29%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
4%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Con Edison of New York Customer Satisfaction
Con Edison of New York's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers who have used Con Edison of New York's products/services for 2 to 5 Years.
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Ranked Con Edison of New York Customer Satisfaction the Highest
Ranked Con Edison of New York Customer Satisfaction the Lowest
Con Edison of New York Customer Satisfaction Score by Gender
Male customers rated Con Edison of New York's Customer Satisfaction score 25 points higher than Female customers.
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45 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 11% | |
Very Dissatisfied | 11% |
20 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 40% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
Con Edison of New York Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Con Edison of New York's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
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20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
40%
CSAT according to African American/Black
Con Edison of New York's Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.
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40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
60%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Con Edison of New York's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
Con Edison of New York Customer Satisfaction Score by Age
Con Edison of New York's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Con Edison of New York.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 50% | |||||||||||||||
| 66+ | 20% |
Con Edison of New York Customer Satisfaction Score by Usage
Con Edison of New York's Customer Satisfaction score was rated the highest by customers who have used Con Edison of New York's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Con Edison of New York Customer Satisfaction Score by Industry
Con Edison of New York's Customer Satisfaction score was rated 33 points by Accounting industry customers.
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"title": "Con Edison of New York Customer Satisfaction Score by Industry",
"text": "Con Edison of New York's Customer Satisfaction score was rated 33 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Con Edison of New York's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
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}Con Edison of New York Customer Service
3.5/5
Con Edison of New York has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Con Edison of New York Customer Service
Con Edison of New York's Customer Service score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
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Ranked Con Edison of New York Customer Service the Highest
Ranked Con Edison of New York Customer Service the Lowest
Con Edison of New York Customer Service Score by Gender
Male customers rated Con Edison of New York's Customer Service score 0.6 stars higher than Female customers.
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Male
2.6/5
Female
2/5
Con Edison of New York Customer Service Score by Ethnicity
Con Edison of New York's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Con Edison of New York.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.3 | African American/Black | 3.3 |
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Con Edison of New York Customer Service Score by Age
Con Edison of New York's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.7 | 36-40 | 2.7 |
66+ 1.5 | 66+ | 1.5 |
Con Edison of New York Customer Service Score by Usage
Con Edison of New York's Customer Service score was rated the highest by customers who have used Con Edison of New York's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Con Edison of New York Customer Service Score by Industry
Con Edison of New York's Customer Service score was rated 2.6 stars by Accounting industry customers.
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Con Edison of New York as an Employer
Consumer vs. Employees
Con Edison of New York scored a 1 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Con Edison of New York would recommend the brand to a friend. ENPS measures how likely Con Edison of New York employees would recommend working at Con Edison of New York to a friend.
Net Promoter Score
1
NPS Score
| 44% | Promoters |
|---|---|
| 13% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 46% | Promoters |
|---|---|
| 32% | Passive |
| 22% | Detractors |
