-34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Connect America
Marketing or Exec? Claim Your Free Account
About Connect America's Brand
Connect America LLC, a Broomall, PA-based provider of life saving personal emergency response monitoring services.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
1.5/5
Pricing
4.5/5
Customer Service
Connect America NPS
Connect America's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Connect America's customers would recommend using the product based on a scale of -100 to 100.
Connect America Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Connect America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Nov 2022 0 | Nov 2022 | 0 |
Sep 2023 -33 | Sep 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Connect America Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Connect America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Connect America Product Quality
2.7/5
Connect America has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Connect America's overall Product Quality score rated by its users and customers.
Connect America Product Information
Connect America’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Connect America Pricing
Connect America ROI & Value For Money
1.5/5
Connect America has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Connect America's overall ROI score rated by its users and customers.
Connect America Customer Satisfaction (CSAT)
Connect America Customer Satisfaction (CSAT) Score
50 / 100
Connect America has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Connect America Customer Service
4.5/5
Connect America has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Connect America's overall Customer Service score rated by its users and customers.
About Connect America's Customer Service
Address
2193 West Chester Pike, Broomall, PA
Website
http://www.connectamerica.com
Phone Number
800-654-6100
Connect America as an Employer
Consumer vs. Employees
Connect America scored a -34 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Connect America would recommend the brand to a friend. ENPS measures how likely Connect America employees would recommend working at Connect America to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 16% | Promoters |
|---|---|
| 42% | Passive |
| 42% | Detractors |
