-64
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Convey Health Solutions
Marketing or Exec? Claim Your Free Account
About Convey Health Solutions' Brand
"Convey Health Solutions is a provider of enrollment processing, premium billing, reconciliation and member services for the healthcare industry."
Brand at a Glance
69%
Customer Loyalty
3/5
Product Quality
2.5/5
Pricing
2.9/5
Customer Service
Convey Health Solutions NPS
Convey Health Solutions's Net Promoter Score (NPS) is a -64 with 9% Promoters, 18% Passives, and 73% Detractors. Net Promoter Score tracks whether Convey Health Solutions's customers would recommend using the product based on a scale of -100 to 100.
Convey Health Solutions Overall NPS
| 9% | Promoters |
|---|---|
| 18% | Passives |
| 73% | Detractors |
Convey Health Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Mar 2021 0 | Mar 2021 | 0 |
May 2021 0 | May 2021 | 0 |
Oct 2021 -25 | Oct 2021 | -25 |
Jun 2022 -40 | Jun 2022 | -40 |
Jan 2023 -34 | Jan 2023 | -34 |
Jun 2023 -43 | Jun 2023 | -43 |
Dec 2023 -50 | Dec 2023 | -50 |
Feb 2024 -55 | Feb 2024 | -55 |
Jan 2025 -60 | Jan 2025 | -60 |
May 2026 -63 | May 2026 | -63 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Convey Health Solutions Customer Reviews
Out of the 2 Convey Health Solutions customer reviews 0 were positive and 2 were constructive. Convey Health Solutions customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Convey Health Solutions Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Convey Health Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Convey Health Solutions Product Quality
3/5
Convey Health Solutions has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Convey Health Solutions' overall Product Quality score rated by its users and customers.
Convey Health Solutions Product Information
Convey Health Solutions’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Business Services
Healthcare
Convey Health Solutions Pricing
Convey Health Solutions ROI & Value For Money
2.5/5
Convey Health Solutions has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Convey Health Solutions' overall ROI score rated by its users and customers.
Convey Health Solutions Customer Satisfaction (CSAT)
Convey Health Solutions Customer Satisfaction (CSAT) Score
40 / 100
Convey Health Solutions has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Convey Health Solutions Customer Service
2.9/5
Convey Health Solutions has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Convey Health Solutions' overall Customer Service score rated by its users and customers.
About Convey Health Solutions's Customer Service
Address
Fort Lauderdale, FL 33323
Website
http://www.conveyhealthsolutions.com/
Convey Health Solutions as an Employer
2.2/5
Convey Health Solutions has a 2.2/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Convey Health Solutions
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Convey Health Solutions scored a -64 for Net Promoter Score and a -35 for Employee Net Promoter Score. NPS gauges how likely a customer of Convey Health Solutions would recommend the brand to a friend. ENPS measures how likely Convey Health Solutions employees would recommend working at Convey Health Solutions to a friend.
Net Promoter Score
-64
NPS Score
| 9% | Promoters |
|---|---|
| 18% | Passive |
| 73% | Detractors |
Employee Net Promoter Score
-35
eNPS Score
| 25% | Promoters |
|---|---|
| 15% | Passive |
| 60% | Detractors |
