5
NPS
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Convoso
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About Convoso's Brand
#1 all-in-one contact center software fully-equipped with intuitive inbound, outbound, and blended functionality with a gamification twist.
Brand at a Glance
76%
Customer Loyalty
3.1/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Convoso NPS
Convoso's Net Promoter Score (NPS) is a 5 with 41% Promoters, 23% Passives, and 36% Detractors. Net Promoter Score tracks whether Convoso's customers would recommend using the product based on a scale of -100 to 100.
Convoso Overall NPS
| 41% | Promoters |
|---|---|
| 23% | Passives |
| 36% | Detractors |
Convoso NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 12 | May 2024 | 12 |
Jul 2024 11 | Jul 2024 | 11 |
Aug 2024 9 | Aug 2024 | 9 |
Sep 2024 6 | Sep 2024 | 6 |
Oct 2024 8 | Oct 2024 | 8 |
Nov 2024 9 | Nov 2024 | 9 |
Feb 2025 7 | Feb 2025 | 7 |
Mar 2025 6 | Mar 2025 | 6 |
Apr 2025 5 | Apr 2025 | 5 |
May 2025 6 | May 2025 | 6 |
Aug 2025 4 | Aug 2025 | 4 |
Dec 2025 3 | Dec 2025 | 3 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Convoso NPS by Gender
Convoso's NPS was rated -78 by Male customers on Comparably.
Male
-78
Convoso's NPS was rated -78 by Male customers on Comparably.
0%
Promoters
22%
Passives
78%
Detractors
Female
N/A
Convoso's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Convoso NPS by Usage
Convoso's NPS was rated -1 points by customers who have used Convoso's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -1 | Less than 1 Year | -1 |
Convoso Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Convoso users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Convoso Customer Loyalty Score by Gender
Convoso's Customer Loyalty score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Convoso.
Male
60%
Yes
Female
N/A
Yes
Convoso Product Quality
3.1/5
Convoso has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Convoso's overall Product Quality score rated by its users and customers.
Convoso Product Information
Convoso serves markets in the United States and Canada. Convoso supports Web devices and offers products for small and medium sized businesses.
Convoso’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://convoso.com/
- Company Size
- 11-50 Employees
Industry
Telecommunications
Languages Supported
English
Product Type
Sales Force Automation Software
Call Center Software
Contact Center Software
Predictive Dialer Software
Auto Dialer Software
Telemarketing Software
VoIP Software
Telephony Software
Quick Insights into Convoso Product Quality
Convoso's Product Quality score was rated highest by customers who have used Convoso's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Convoso's Product Quality.
Ranked Convoso Product Quality the Highest
Convoso Product Quality Score by Gender
Convoso's Product Quality score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Convoso.
Male
2/5
Female
N/A
Convoso Product Quality Score by Usage
Convoso's Product Quality score was rated 3.5 stars by customers who have used Convoso's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Convoso Pricing
Convoso ROI & Value For Money
3.1/5
Convoso has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Convoso's overall ROI score rated by its users and customers.
Convoso Pricing Plans
Convoso has a pricing structure that accommodates small and medium businesses. Starting from $90/month, Convoso uses a subscription model. For the users that are not ready to commit yet, Convoso also offers a free trial.
Who Uses Convoso?
Small Businesses
Medium Businesses
Quick Insights into Convoso ROI
Convoso's ROI score was rated highest by Male customers.
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Ranked Convoso ROI the Highest
Convoso ROI Score by Gender
Convoso's ROI score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Convoso.
Male
2.1/5
Female
N/A
Convoso Customer Satisfaction (CSAT)
Convoso Customer Satisfaction (CSAT) Score
43 / 100
Convoso has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
27%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
11%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Convoso Customer Satisfaction
Convoso's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Convoso's Customer Satisfaction.
Ranked Convoso Customer Satisfaction the Highest
Convoso Customer Satisfaction Score by Gender
Convoso's Customer Satisfaction score was rated 34 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Convoso.
34 / 100
MaleVery Satisfied | 12% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 22% | |
Very Dissatisfied | 33% |
Convoso Customer Service
3.1/5
Convoso has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Convoso's overall Customer Service score rated by its users and customers.
About Convoso's Customer Service
Address
22837 Ventura Blvd, Woodland Hills, CA 91364
Website
http://convoso.com/
Phone Number
1-888-456-5454
Convoso's Social Links
Quick Insights into Convoso Customer Service
Convoso's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Convoso's Customer Service score.
Ranked Convoso Customer Service the Highest
Convoso Customer Service Score by Gender
Convoso's Customer Service score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Convoso.
Male
2/5
Female
N/A
Convoso as an Employer
3.3/5
Convoso has a 3.3/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Convoso scored a 5 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Convoso would recommend the brand to a friend. ENPS measures how likely Convoso employees would recommend working at Convoso to a friend.
Net Promoter Score
5
NPS Score
| 41% | Promoters |
|---|---|
| 23% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 48% | Promoters |
|---|---|
| 26% | Passive |
| 26% | Detractors |
