0
NPS
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Cooper Carry
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About Cooper Carry's Brand
"Cooper Carry provides architecture, planning, landscape architecture, interior design and environmental graphic design services."
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Cooper Carry NPS
Cooper Carry's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Cooper Carry's customers would recommend using the product based on a scale of -100 to 100.
Cooper Carry Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Cooper Carry NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cooper Carry Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Cooper Carry users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cooper Carry Product Quality
3.2/5
Cooper Carry has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Cooper Carry's overall Product Quality score rated by its users and customers.
Cooper Carry Product Information
Cooper Carry’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://coopercarry.com/
- Company Size
- 201-500 Employees
Industry
Tech
Real Estate
Construction
Cooper Carry Pricing
Cooper Carry ROI & Value For Money
4.2/5
Cooper Carry has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Cooper Carry's overall ROI score rated by its users and customers.
Cooper Carry Customer Satisfaction (CSAT)
Cooper Carry Customer Satisfaction (CSAT) Score
100 / 100
Cooper Carry has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cooper Carry Customer Service
4.2/5
Cooper Carry has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Cooper Carry's overall Customer Service score rated by its users and customers.
About Cooper Carry's Customer Service
Address
Atlanta, GA
Website
http://coopercarry.com/
Cooper Carry as an Employer
3.0/5
Cooper Carry has a 3.0/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Cooper Carry scored a 0 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Cooper Carry would recommend the brand to a friend. ENPS measures how likely Cooper Carry employees would recommend working at Cooper Carry to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
