100
NPS
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Brand Page
Copyright Clearance Center
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About Copyright Clearance Center's Brand
Copyright Clearance Center provides smart solutions that simplify the licensing of content.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
Copyright Clearance Center NPS
Copyright Clearance Center's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Copyright Clearance Center's customers would recommend using the product based on a scale of -100 to 100.
Copyright Clearance Center Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Copyright Clearance Center NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 100 | Oct 2023 | 100 |
Dec 2023 100 | Dec 2023 | 100 |
Mar 2024 100 | Mar 2024 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Copyright Clearance Center Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Copyright Clearance Center users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Copyright Clearance Center Product Quality
4.5/5
Copyright Clearance Center has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Copyright Clearance Center's overall Product Quality score rated by its users and customers.
Copyright Clearance Center Product Information
Copyright Clearance Center’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.copyright.com/
- Company Size
- 201-500 Employees
Industry
Tech
Professional Services
Copyright Clearance Center Pricing
Copyright Clearance Center ROI & Value For Money
4/5
Copyright Clearance Center has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Copyright Clearance Center's overall ROI score rated by its users and customers.
Copyright Clearance Center Customer Satisfaction (CSAT)
Copyright Clearance Center Customer Satisfaction (CSAT) Score
100 / 100
Copyright Clearance Center has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Copyright Clearance Center Customer Service
4.2/5
Copyright Clearance Center has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Copyright Clearance Center's overall Customer Service score rated by its users and customers.
About Copyright Clearance Center's Customer Service
Address
Copyright Clearance Center 222 Rosewood Drive, Danvers, MA
Website
http://www.copyright.com/
Phone Number
9787504904
Copyright Clearance Center as an Employer
4.2/5
Copyright Clearance Center has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
CEO of Copyright Clearance Center
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Copyright Clearance Center scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Copyright Clearance Center would recommend the brand to a friend. ENPS measures how likely Copyright Clearance Center employees would recommend working at Copyright Clearance Center to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 20% | Promoters |
|---|---|
| 60% | Passive |
| 20% | Detractors |
