57
NPS
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Cornerstone Research
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About Cornerstone Research's Brand
Cornerstone Research staff have provided economic and financial analysis in all phases of commercial litigation and regulatory proceedings.
Brand at a Glance
73%
Customer Loyalty
4.1/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Cornerstone Research NPS
Cornerstone Research's Net Promoter Score (NPS) is a 57 with 71% Promoters, 15% Passives, and 14% Detractors. Net Promoter Score tracks whether Cornerstone Research's customers would recommend using the product based on a scale of -100 to 100.
Cornerstone Research Overall NPS
| 71% | Promoters |
|---|---|
| 15% | Passives |
| 14% | Detractors |
Cornerstone Research NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Sep 2022 50 | Sep 2022 | 50 |
Oct 2022 25 | Oct 2022 | 25 |
Apr 2023 40 | Apr 2023 | 40 |
Feb 2024 49 | Feb 2024 | 49 |
Mar 2026 57 | Mar 2026 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cornerstone Research Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Cornerstone Research users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cornerstone Research Product Quality
4.1/5
Cornerstone Research has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Cornerstone Research's overall Product Quality score rated by its users and customers.
Cornerstone Research Product Information
Cornerstone Research’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.cornerstone.com
- Company Size
- 501-1,000 Employees
Industry
Consulting
Cornerstone Research Pricing
Cornerstone Research ROI & Value For Money
4.2/5
Cornerstone Research has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Cornerstone Research Customer Satisfaction (CSAT)
Cornerstone Research Customer Satisfaction (CSAT) Score
100 / 100
Cornerstone Research has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cornerstone Research Customer Service
4.2/5
Cornerstone Research has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Cornerstone Research's overall Customer Service score rated by its users and customers.
About Cornerstone Research's Customer Service
Address
Two Embarcadero Center, San Francisco, CA 94111
Website
http://www.cornerstone.com
Cornerstone Research's Social Links
Cornerstone Research as an Employer
4.7/5
Cornerstone Research has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Cornerstone Research scored a 57 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Cornerstone Research would recommend the brand to a friend. ENPS measures how likely Cornerstone Research employees would recommend working at Cornerstone Research to a friend.
Net Promoter Score
57
NPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 54% | Promoters |
|---|---|
| 38% | Passive |
| 8% | Detractors |
