Course Hero Employee Reviews
Out of 440 Course Hero employee reviews, 94% were positive. The remaining 6% were constructive reviews with the goal of helping Course Hero improve their work culture. The HR team, with 99% positive reviews, reports the best experience at Course Hero compared to all other departments at the company. The Operations team offered the most constructive feedback, with 12% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Operations Dept
What do you like best about the leadership team?
They care deeply about our product and mission.
Review from HR Dept
Personable, easy to relate to, approachable
Review from Operations Dept
Diversity of thought and opinions
Review from HR Dept
The leadership team at Course Hero is supportive. They listen to concerns and feedback and always have an open door policy.
Thoughtful in communication and open to feedback to iterate and improve our culture
Review from Operations Dept
What does the leadership team need to get better at?
We need to laser focus on what makes an impact on our users and business. We try many things, but some of them need clarification as to why we think it would make an impact.
Review from Product Dept
We are a company serving students, but as employees, are far from experiencing the pain points and motivations of our target audience. The leadership team can do a better job of acknowledging their gaps when it comes to understanding our students and having a clear plan towards filling those gaps.
Review from Marketing Dept
Communicate strategy across layers of organization, encourage data-driven decision making processes, be more involved in high-impact projects and arbiter between teams.
Review from Engineering Dept
Transparency in reviews, company policy, and working to ensure employees see growth opportunity at the company. Recently company messaging has not been well-executed.
Review from Operations Dept
There is also a total lack of action by the leadership team to hold people accountable and ensure that they are actually managing their teams appropriately. There is also a lack of transparency on reviews and promotions. The career matrix is outdated for several teams and has not changed in *years.*
Review from Product Dept
What is the best part about your compensation package?
Being flown out to head office for onsite gatherings & my base salary are the two best things.
Review from HR Dept
Wellness stipend, family planning benefits, good health insurance, great parental leave policy
Review from Engineering Dept
Course Hero offers an amazing wellness package on top of the rest of the benefits.
There is a bonus plan for the achievement of company goals.
Review from Operations Dept
Work life balance is fair. Benefits are on par with expectations. Overall it's a good fit for me.
Review from Product Dept
Why do you feel undervalued and what would make you feel better about your compensation?
It would be great if there were larger retention initiatives to boost employee morale after a year of many changes and or-orgs.
Review from Operations Dept
Better and more fair geographical based pay
Review from HR Dept
Comparable compensation as similar companies
Review from Engineering Dept
I'm a contract employee and they are thinking about full time conversions but not willing to negotiate salary. Considering on how much it cost to live in the Bay Area, it is unrealistic for us to keep the same salary without even being considered for a living stipend or some kind of bonus, pay bump
Review from Marketing Dept
Below market equity comp. Base salary comp is at market levels. Promotion process is incredibly opaque.
Review from Engineering Dept
What are some of the best things about your team?
Open, driven, smart, kind, no ego, mission-driven
Review from HR Dept
Smart, hardworking, compassionate, friendly, resourceful
Review from Operations Dept
Incredible people - so experienced, kind and hard-working. Just people I love to be around
Review from HR Dept
They are friendly, collaborative, and smart
Review from Engineering Dept
Everyone at Course Hero is collaborative and are super nice!
What do your coworkers need to improve and how could you work together better?
Coworkers need to make data-driven decisions and not rely on their gut feelings. It is also important for them to understand that some process/system changes are required as the company grows and that it's no longer possible to operate as a start-up.
Review from Engineering Dept
Coworkers should build strong team cohesion and work at coming of with innovative ideas.
Review from Operations Dept
What is most positive about the culture and environment at your company?
My manager is amazing, I feel heard and seen and my career growth is important to her.
Review from HR Dept
Friendly colleagues, some work life balance
Review from Operations Dept
The people and the way we work together
Review from HR Dept
The leadership team goes out of its way to ensure the team is engaged. They plan events, organize lunch and learns and are committed to the team's success
We as employees have the opportunities to influence and be a part of the change! It just takes initiative and networking.
Review from Operations Dept
What needs to change to make the company culture better?
Management need to dedicate more time and effort to ensuring we develop the product and integrate our acquisitions instead of pushing through soft HR initiatives that won't be helping us in the long term.
Review from Engineering Dept
The company should be more transparent and their actions should match the language used when stating the most important thing to the company is its people.
Review from Operations Dept
Define what the culture is. The company is regularly confusing culture with in-person interactions. When we went remote, there was no action (to my knowledge) to upgrade cultural practices based on successful remote practices. Remote was always considered temporary and no changes occurred.
Review from Product Dept
What did you like most about the interview process?
The recruiter was my main point of contact throughout the process and she was great to work with and negotiate my offer with
Review from Marketing Dept
I like that it is structured, with a clear focus on company values. They tell you what to expect ahead of time and it's exactly that -- no surprises.
Review from Engineering Dept
The team of people I met with and the culture of our mission as a company
Review from HR Dept
What would you improve about your company's interview process?
It took 3 months from my screening interview to my offer. The company was unresponsive at times. The company should commit to a timeframe.
Review from Engineering Dept
What makes you most happy at work?
My manager is amazing. Good teammates!
Review from HR Dept
Successful projects or initiatives, co-workers
Review from Operations Dept
The people I get to work with and rolling out new impactful projects!
Review from HR Dept
Working on new projects and challenges; learning new skills
Review from Engineering Dept
The people and the challenge to make it all work
What's going wrong and how can it be improved?
Our future growth is uncertain due to generative AI.
Review from Product Dept
Well, it's work! I enjoy what I do, but not so much that I would rather wake up and do this as opposed to other things
Growth has been slowing dramatically and there's no plan of action to buck that trend. Instead, management seems to rely on acquisitions that are not even integrated and already show signs of strain (e.g. culture, performance)
Review from Engineering Dept
Mismanagement of remote work policy and refusal to allow internal movement between teams. Lack of career path and opportunity.
Review from Operations Dept
What do you like best about your company?
Transparent, mission driven, and amazing colleagues who really care about the product and being collaborative.
Review from HR Dept
What would you most like to see improved at your company?
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