Course Hero Employee Reviews

We need to laser focus on what makes an impact on our users and business. We try many things, but some of them need clarification as to why we think it would make an impact.

Review from Product Dept

We are a company serving students, but as employees, are far from experiencing the pain points and motivations of our target audience. The leadership team can do a better job of acknowledging their gaps when it comes to understanding our students and having a clear plan towards filling those gaps.

Review from Marketing Dept

Communicate strategy across layers of organization, encourage data-driven decision making processes, be more involved in high-impact projects and arbiter between teams.

Review from Engineering Dept

Transparency in reviews, company policy, and working to ensure employees see growth opportunity at the company. Recently company messaging has not been well-executed.

Review from Operations Dept

There is also a total lack of action by the leadership team to hold people accountable and ensure that they are actually managing their teams appropriately. There is also a lack of transparency on reviews and promotions. The career matrix is outdated for several teams and has not changed in *years.*

Review from Product Dept

It would be great if there were larger retention initiatives to boost employee morale after a year of many changes and or-orgs.

Review from Operations Dept

Better and more fair geographical based pay

Review from HR Dept

Comparable compensation as similar companies

Review from Engineering Dept

I'm a contract employee and they are thinking about full time conversions but not willing to negotiate salary. Considering on how much it cost to live in the Bay Area, it is unrealistic for us to keep the same salary without even being considered for a living stipend or some kind of bonus, pay bump

Review from Marketing Dept

Below market equity comp. Base salary comp is at market levels. Promotion process is incredibly opaque.

Review from Engineering Dept

Coworkers need to make data-driven decisions and not rely on their gut feelings. It is also important for them to understand that some process/system changes are required as the company grows and that it's no longer possible to operate as a start-up.

Review from Engineering Dept

Coworkers should build strong team cohesion and work at coming of with innovative ideas.

Review from Operations Dept

Management need to dedicate more time and effort to ensuring we develop the product and integrate our acquisitions instead of pushing through soft HR initiatives that won't be helping us in the long term.

Review from Engineering Dept

The company should be more transparent and their actions should match the language used when stating the most important thing to the company is its people.

Review from Operations Dept

Define what the culture is. The company is regularly confusing culture with in-person interactions. When we went remote, there was no action (to my knowledge) to upgrade cultural practices based on successful remote practices. Remote was always considered temporary and no changes occurred.

Review from Product Dept

It took 3 months from my screening interview to my offer. The company was unresponsive at times. The company should commit to a timeframe.

Review from Engineering Dept

Our future growth is uncertain due to generative AI.

Review from Product Dept

Well, it's work! I enjoy what I do, but not so much that I would rather wake up and do this as opposed to other things

Growth has been slowing dramatically and there's no plan of action to buck that trend. Instead, management seems to rely on acquisitions that are not even integrated and already show signs of strain (e.g. culture, performance)

Review from Engineering Dept

Mismanagement of remote work policy and refusal to allow internal movement between teams. Lack of career path and opportunity.

Review from Operations Dept