Coursera FAQs

If you need to change your Coursera account settings, like your name, email address, or password, you can use your Settings page.

If you're having trouble with your Coursera account, checkbelow.

I can't log in to my Coursera account

If you can't log in to your Coursera account:

Make sure you're using the right email address.

Try resetting your password.

My email address isn't working

If you see a message that says "We couldn't find an account associated with that email address" when you try to log in or change your password, the problem could be:

You used a different address when you made your Coursera account. If you have a different email address, try using that one.

You mis-typed your email address when you made your Coursera account. Try entering common typos or variations on your email address.

A course I enrolled in is missing from my account

If you can't find a new course after you enroll, check your Enrollments tabfor a list of your enrolled courses.

My Coursera email was changed without my permission

When you use your Settings to change the email address you use on Coursera, we'll send you an email.

If you get an email about a change to your email address, but you didn't change your email in your Account Settings, please contact us using the link at the bottom of this page.

I can't verify my email

If you can't verify your email, try searching your email inbox for an email called “Action Required: Please confirm your email.” It may be in your spam folder.

If you have not received this email, try sending the confirmation email again.

You only need to set up ID Verification to get a certificate for a Degree, MasterTrack, or Professional Certificate course. All other courses use Name Verification. ID Verification applies to all courses you take, so you only need to fill it out once.

Coursera uses a third party tool called Jumio Netverify for ID Verification. You can learn more about Jumio Netverify on their FAQ page.

If you're having problems with your identity verification, try our verification troubleshooting page.

To set up ID verification, you’ll need to provide:

Your full name

A clear image of your valid, government-issued photo ID

A clear photo of your face

All images must be less than 1mb and .jpg or .png formats.

Valid photo IDs must:

Be current (not expired)

Be originals (not a photocopy)

Be government issued

Be from a non-restricted country

Show your full name and birthdate

Include a clear photo of your face

IDs you can use for your Verification Profile are:

Driver's license

Passport

National ID Card

To set up ID Verification:

Log in to your Coursera account.

Click the drop-down menu next to your name in the top right and choose Settings. Or, go directly to your settings page.

Scroll to the “ID Verification” section.

If you need to complete your ID Verification, you’ll see a Verify My ID button. If you don’t see that button, you’re not in any courses that require ID verification.

Click Verify My ID and follow the steps on screen.

What happens when you verify your ID

ID Verification usually takes less than 24 hours to process. Once your ID Verification is approved, your Settings page will update.

If your ID Verification is not approved, you will get an email to the email address you use for your Coursera account letting you know about the issue. You can also check the status of your ID Verification on your account page.

When you submit your ID information, we make sure your information is secure. After we verify your ID, the photo of the ID you submitted will get deleted. You can read more about our privacy policies in our Terms of Service.

If you've signed in to Coursera with different email addresses, you may have accidentally made multiple accounts.

To check for another account with a different email address:

Open your Account Settings page.

Carefully check the email address listed. Look for possible typos. Even a misplaced period will make a different account.

If you use Coursera on multiple devices, check this across all your devices to make sure you're using the same email address.

If your account isn't linked to Facebook, you may have accidentally created a second account by clicking the Log in with Facebook button.

To check for another account with Facebook log-in:

Open your Account Settings page.

Scroll down to the Linked Accounts section and check for a message that says "Your account is linked to Facebook, would you like to de-link it."

If you see this message, log out of this account and log back in with your original email and password.

Manage multiple accounts

Using multiple accounts violates our Honor Code, so we can't combine work across different accounts or make exceptions for deadlines missed as a result of creating multiple accounts.

You can't transfer payments or Course Certificates between different accounts.

If you find out that you have two Coursera accounts, you will need to choose one account to use, then resubmit any assignments completed withthe other account. You can delete your extra account.

A Coursera Specialization is a series of related courses designed to help you master a specific topic.

Some shorter Specializations include as few as three courses and only take a few months to finish. Longer Specializations can include ten or more courses and take up to a year.

You can begin a Specialization by enrolling in the entire specialization or a single course in the Specialization.

Specialization Certificates

When you finish and pay for a Specialization, you get a Specialization Certificate. You'll also get Course Certificates for each course you complete in a Specialization.

Capstone Projects

All Specializations includea hands-on Capstone Project, which may be made up of projects throughout the Specialization courses, or it may be a separate course in the Specialization. (Not all Capstone Projects are named "Capstone.")

You'll need to complete the Capstone Project to get credit for the Specialization. If your Specialization contains a separate Capstone Project course, you'll need to earn Certificates in all the other courses in the Specialization before you can take the Capstone Project.

Industry partners

Some Specializations are offered in collaboration with Coursera's Global Skills Initiative industry partners.

Industry partners may support the Specialization in different ways, including:

Providing data or case studies for Capstone Project prompts

Contributing content through guest lectures or co-development of course materials

Offering perks or rewards to learners who submit outstanding projects

Assisting with course production funding

If you can’t afford to pay for a Certificate, you can apply for Financial Aid or a Scholarship through the link on the course home page. You can also view most course materials for free using the audit mode.

Learners with Financial Aid or Scholarships in a course will be able to access all of the course content and complete all work required to earn a Course Certificate.Financial Aid and Scholarships only apply to the course that the application was approved for.

Most courses offer Financial Aid or Scholarships, but these may not be available for certain courses.

To receive Coursera Financial Aid or a Scholarship, you'll need to:

Fill out an application that includes information about your educational background, career goals, and financial circumstances

Commit to abiding by our Honor Code and our Code of Conduct

Apply

You can only apply using our website on a computer - you can't apply using our mobile app.

To apply for Financial Aid or a Scholarship:

Using a computer, open the course home page for the course you want to apply for Financial Aid in.

Next to the information about Financial Aid or Scholarships, click Learn more and apply.

Fill out and submit your application. Make sure your application is over 150 words. Applications below this minimum will not be accepted.

Wait for your application to be reviewed. While you wait for your application to be reviewed, you can begin the course immediately in audit mode or free mode. The review process may take up to 15 days.

When your application is reviewed, you'll get an email letting you know whether it's been approved or denied. You can also check your Updates page to see the status of your Financial Aid application.

After you submit your application, it will take up to two weeks to review your application. If you apply for a degree course, you must submit your application at least 15 days in advance so you can access your degree course on time. Unfortunately, Coursera is unable to provide exceptions or rush individual applications.

You can see course materials for free while you are waiting for your application to be approved by using the audit mode.

Approved applications

If your application is approved, you'll get an email letting you know, and you'll be automatically enrolled in the course. Courses have personalized deadlines, so you won't need to worry about falling behind. However, most degree courses have hard assignment deadlines, so make sure to submit your application at least 15 days in advance so you won’t fall too far behind.

If you do not complete the course within 180 days, you may submit another application.

You will have 2 weeks to unenroll from the course from the time your application has been accepted.

Denied applications

If your application is denied, you’ll get an email letting you know. That email will explain why your application was denied, so you can fix the problem and apply again.

Free Trials

Your financial aid application or scholarship will be cancelled if you start a free trial while it is being reviewed.

If you've already started a free trial and still want your application to be reviewed for approval, you should cancel your subscription and re-apply.

Specializations

When you apply for financial aid or a scholarship for a Specialization, you will get Financial Aid only for the first course. You will need to submit separate applications for each new course as you go through the Specialization.

To apply for Financial Aid or a Scholarship for courses in a Specialization, follow the instructions above for each course in the Specialization.

Transfer Financial Aid

Unfortunately, Coursera cannot transfer payments, Scholarships, or Financial Aid across different courses.

To get a Course Certificate for a course, you will need to pay a fee. For some courses, paying the fee also gives you access to other course features, like graded assignments.

Course prices

Some courses on Coursera are offered for a one-time payment that lasts for 180 days. You can see how much a course costs on the course home page.Payments in some areas may include a sales tax. Sales tax will be listed on your checkout page.

Other courses are part of Specializations, which means they are available through subscription payments. When you subscribe to courses in a Specialization, you pay a fee every month which gives you access to all courses in that Specialization.

To see subscription costs and options for a course or Specialization:

Log into your Coursera account

Open the home page for the course or Specialization you want to see the prices for

Click Enroll

Subscriptions

Coursera Plus lets you paylets you pay an annual subscription to access the majority of the courses on Coursera. When you start a Coursera Plus subscription, you'll be charged the annual fee once a year until you cancel the subscription.

Some Coursera Specializations offer subscriptions. When you subscribe to a Coursera course or Specialization, you'll be charged every month until you complete the Specialization by earning a Certificate in every course in that Specialization or cancel your subscription.

You can't use PayPal, or a pre-paid card to pay for a subscription on Coursera.Please check our page on accepted payment methods to learn more about making payments on Coursera.

Pricing variations

You may notice some variation in course and Specialization prices on Coursera. This is normal, as we continually adjust our offerings based on new information about the value our courses provide to learners.Prices for courses may also be different in the iOS mobile app.

To make sure that variations in price don't hurt your experience on Coursera, we're committed to the following:

Transparency. Prices are clearly displayed on our course and Specialization payment pages. You'll always pay exactly the amount you see when you enter your payment information.

Equal access. Our Financial Aid program provides support for learners, including those who might not be able to afford a course or Specialization if the price increases.

Financial Aid

If you can't afford a fee for a course, you can apply for Financial Aid.

Payments in the Coursera mobile app

If you're using the Coursera mobile app, payments work differently.

Payments on aniOS device

When you make a purchase using the Coursera mobile app for iOS, your payment goes through your Apple iTunes account. You'll need to enter your Apple ID password.

If you make a payment in the iOS mobile app and need a refund, you need to contact Apple Support for a refund. You can read more about refunds from third-party marketplaces like Apple on our Refund Policies page.

Payments on a different mobile device

When you make a payment using the Coursera mobile app for a different device, you'll pay on theCheckout page. You can use any accepted payment method or a saved card from your account.

Refunds in the mobile app

You can't request a refund using the Coursera mobile app. If you qualify for a refund, you can request a refund using the Coursera website on a computer. If you don't have access to a computer and need to request a refund, contact Coursera.

To see translated subtitles for a video, turn subtitles on and choose the language you want to see subtitles in.

You can see what languages are available for a course by checking the course's description page. If a language is listed, that means at least 80\% of the course's video subtitles have been translated. When you search for courses, you can filter your search to find courses that have translations in certain languages.

Not all videos have subtitles in all languages. Coursera currently has limited support for right-to-left languages.

Subtitle translations are done by Coursera's Global Translator Community. Although our GTC members work hard to create high quality translations, Coursera doesn'tguarantee that all translations will be complete and accurate.

Help translate Coursera videos

You can help translate Coursera videos by joining the GTC.

We use a third-party platform called Smartling to enable translation projects. Before you start translating Coursera materials, you'll be prompted by Smartling to authorize authentication. You will be able to proceed to the Smartling platform once you approve.

To ensure a smooth GTC signup process, please make sure your account has a first and last name associated with it.

Changing your account email will result in a separate Smartling account, and you may not see your translated word count increase. This is because your progress is being tracked on the new account. Please avoid changing your account email if possible.

We're sorry you're having trouble with Coursera. Most issues can be resolved without contacting an agent. You can find solutions to the most common issues here:

I want to request a refund

My peer reviewed assignment hasn't gotten a grade or needs more peer reviews

I'm having trouble with a programming assignment

I'm having problems with payments on Coursera

My Course Certificate is missing

If you still need help, you can contact us here.

If you want to make changes to a peer reviewed assignment after you submit it, you can edit and resubmit your assignment.You should only resubmit a peer reviewed assignment before your personalized deadline.

If you don't pass a peer-reviewed assignment:

You can re-submit the assignment to be graded again

If the deadline has passed, you may need to ask for more reviews on the forums

If you've already completed peer reviews for other people's assignments, you won't need to do them again

What happens when you resubmit a peer reviewed assignment

When you resubmit a peer reviewed assignment, peer reviews and grades for your first submission will be deleted.

If you resubmit after your personalized deadline, you might not get feedback from your peers, and your assignment will be marked "Didn't Pass."

To edit and resubmit a peer reviewed assignment:

Open the course you want to resubmit an assignment in.

Click the Grades tab.

Open the assignment you want to resubmit.

Click Edit submission at the bottom of the submission page.

If you have already gotten feedback, you'll need to confirm your choice to edit your project. Editing the assignment will delete any reviews you've already gotten.

Make your changes, then click Preview to see the changes.

Click Submit for review to resubmit your edited project.

You can confirm that your updated assignment has been resubmitted by going to the GRADES page where the assignment will be marked as "Submitted."

If you're already logged in to your Coursera account, you can change your password using your Settings page.

If you forgot your Coursera password, you can reset it.

To reset your password:

Open the Reset Password page.

Enter the email address you use with your Coursera account.

We'll send you an email to change your Coursera password. If you don't get an email after a few minutes, check your spam folder.

After you change or reset your password, you may need to clear your browser before using your new password.

When you subscribe to a Specialization, your payments will automatically end once you complete all the courses in that Specialization.

If the Capstone Course for that Specialization is closed (meaning you can only access the Capstone Course after completing all courses in that Specialization), you'll still have free access to the Capstone Course for 180 days after the auto-cancellation. If the Capstone Course is not closed, you will lose access to it once your subscription auto-cancels.

If you want to stop your subscription payments before you complete the Specialization, you can cancel your subscription.

When you cancel a Coursera Plus subscription:

You will still have paid access to the catalog or Specialization until the end of the billing period

Courses you were subscribed to will disappear from your My Courses page

The subscription charges will stop after the billing period and there will be no payments in the future

There are no partial refunds, so any payments you made before canceling will not be refunded

You will keep any Certificates you earned while subscribed

Work you did in unfinished courses will be saved and reappear if you subscribe again and re-enroll in that course

When you cancel a subscription to a Specialization:

The subscription charges will stop after the last billing period and there will be no payments in the future

There are no partial refunds, so any payments you made before canceling will not be refunded

You won't be able to access paid course materials in that Specialization, including graded assignments

You will keep any Certificates you earned while subscribing to that Specialization

Work you did in unfinished courses will be saved and reappear if you subscribe again or pay for that Specialization

Cancel a subscription

On a computer:

Log into your Coursera account

Open your "My Purchases" page

Click the ManageSubscriptions tab

Next to the subscription you want to cancel, click Cancel

In the mobile app:

Log into your Coursera mobile app

Tapthe settings gear icon in the top right

TapMy Subscriptions

Next to the subscription you want to cancel, tap Manage Subscription

Tap Cancel subscription

Pause a subscription

If you want to pause or suspend a subscription temporarily, you'll need to cancel your subscription, then re-start it when you want to return. All your work will be saved, but your personalized deadlines will re-set when you resume your paid course access.

Refund a subscription

Because all subscriptions begin with free trials, you can't get a refund for a payment made on a subscription after the free trial ends. If you don't want to pay for a subscription anymore, you can cancel the subscription. There are no partial refunds for subscriptions, so you'll need to cancel before your next payment date.

If you decide not to finish a course, you can unenroll.

When you unenroll from a course:

If you have subscribed, your subscription will not be canceled when you unenroll. You’ll need to cancel your subscription if you want monthly payments to stop.

If you paid for the course, you may be able to request a refund.

You'll lose access to any assignmentsyou submitted.

You won't be able to see any feedback or grades in that course.

Your personalized deadlines will disappear. If you re-enroll in the course, you'll get new personalized deadlines based on the day you re-enroll.

To unenroll from a course:

Log into your Coursera account.

Open the list of courses you're enrolled in by clicking Enrollments on your Coursera home page.

Next to the course you want to unenroll from, click the three dots Learn about unenrolling from courses in a Learning Program to open the menu.

Choose Leave Course.

You won't be able to unenroll from a course if:

You already completed the course and earned a Course Certificate

You paid for the course and are no longer eligible for a refund

You applied for financial aid more than two weeks ago

You signed up for the course on Coursera's old platform

You can also unenroll from a Specialization.

If you're in a Degree or MasterTrack program on Coursera, unenrolling works differently. Learn about unenrolling from courses in a Degree or MasterTrack program.

If you're in a Coursera for Business Learning Program, unenrolling works differently. .

As a learner on Coursera, you are part of one of the largest and most diverse learning communities in the world! Like most communities, the Coursera community has some basic ground rules.

Please help us create a healthy learning environment by respecting the following standards when using Coursera:

Be polite.

Treat your fellow learners with respect.

Insulting, condescending, or abusive words will not be tolerated.

Do not harass other learners.

Polite debate is welcome as long as you are discussing the ideas, not attacking the person.

Be sensitive.

Remember that Coursera is a global forum with learners from many different cultures and backgrounds.

Be kind, thoughtful, and open-minded when discussing race, religion, gender, sexual orientation, or controversial topics since others likely have differing perspectives.

Post appropriate content.

Content that violates the Honor Code or Terms of Service is not permitted.

You may not post inappropriate (e.g., pornographic or obscene) content.

Do not post copyrighted content.

Do not advertise or promote outside products or organizations.

Do not spam the forums with repetitivecontent.

Posts that violate this Code may be deleted or made invisible to other students by any forum moderator.

Students who repeatedly break these rules may be removed from the course and/or may lose access to the Coursera site.

Please note that deleting your Coursera account does not remove your work or forum posts from Coursera.

Report abuse

If someone is violating the Code of Conduct, you can report them by contacting Coursera support.

Math assignments are quizzes that allow you to enter math functions and certain constants.

Before you submit your assignment, you'll be able to preview your answer to see what the grader will see.

You can use basic symbols for addition (+), subtraction (-), multiplication (*), division (/), and power/exponential (^).

You need to use (*) for multiplication every time. For example, "3x"should be "3*x" instead.

Function Syntax

Math assignments accept the following basic and advanced functions.

You can enter these math functions in the form of function(value). For example, the square root of 17 should be entered as sqrt(17). The cosine function of 5x should be entered as cos(5*x).

Basic numeric functions

abs (absolute value)

max

min

mod

ceiling

floor

gcd (greatest common denominator; 2 arguments only, enter three or more arguments as "gcd((a, b, c, d))" or "gcd([a, b, c, d])" e.g. a list/tuple)

lcm (least common multiple; 2 arguments only, enter three or more arguments as "gcd((a, b, c, d))" or "gcd([a, b, c, d])" e.g. a list/tuple)

sign (returns -1 if negative, 0 if zero, 1 if positive)

Exponents

exp (exponent)

ln (natural logarithm, base e)

log (common logarithm, base 10)

root (2-argument, where root(a, 2) is equivalent to sqrt(a))

sqrt (square root)

Trigonometry

Basic trigonometric functions: cos, cosh, cot, coth, sin, sinh, tan, tanh

Trigonometric inverses: acos, acosh, acot, acoth, asin, asinh, atan, atan2 (2-argument arctangent), atanh

deg (converts radians to degrees)

rad (converts degrees to radians)

Complex numbers

arg (returns phase in radians of a complex number)

conjugate

im (get imaginary part of a number)

re (get real part of a number)

Other functions

erf (error function)

binomial

Allowed constants

Math assignments recognize the following common constants:

Catalan (Catalan's constant)

E (note uppercase)

EulerGamma (Euler-Mascheroni constant)

GoldenRatio

I (sqrt(-1) - note uppercase)

J (sqrt(-1), same as I)

nan

oo (infinity)

pi

zoo (complex infinity)

The majority of courses, Specializations, and Professional Certificates are included in Coursera Plus. Degrees, MasterTrack Certificates, and some Professional Certificates are excluded from Coursera Plus (see below for more information). When you’re subscribed to Coursera Plus, you will see a Coursera Plus badge on all content that is included with your subscription.

All courses, Specializations, and Professional Certificates from the following partners are included in Coursera Plus:

American Museum of Natural History

Arizona State University

Association of International Certified Professional Accountants

Atlassian

Autodesk

BCG

Berklee College of Music

Brightline Initiative

California Institute of the Arts

Caltech

Carnegie Mellon University

Case Western Reserve University

CentraleSuplec

Cloudera

Columbia University

Commonwealth Education Trust

ConsenSys Academy

Copenhagen Business School

Crece con Google

Cresa com o Google

Curtis Institute of Music

Duke University

cole des Ponts

cole normale suprieure

cole Polytechnique

cole Polytechnique Fdrale de Lausanne

EDHEC Business School

Eindhoven University of Technology

EIT Digital

EIT RawMaterials

emlyon business school

Emory University

Erasmus University Rotterdam

ESADE Business and Law School

ESCP Europe

ESSEC Business School

Exploratorium

Fudan University

Fundao Instituto de Administrao

Fundao Lemann

Georgia Institute of Technology

Goldman Sachs

Google

Google AR & VR

Google Cloud

H2O

Hebrew University of Jerusalem

HEC Paris

HubSpot Academy

Icahn School of Medicine at Mount Sinai

IE Business School

IESE Business School

Imperial College London

Indian School of Business

INSEAD

Insper

Institut Mines-Tlcom

Institut Pasteur

Institute for the Future

Instituto Tecnolgico de Aeronutica

Intel

JetBrains

Johns Hopkins University

Ko University

Korea Advanced Institute of Science and Technology(KAIST)

LearnQuest

Lund University

Macquarie University

Match Teacher Residency

MathWorks

McMaster University

Michigan State University

MongoDB Inc.

Moscow Institute of Physics and Technology

Moscow State Institute of International Relations (MGIMO)

Nanjing University

Nanyang Technological University, Singapore

National Research Nuclear University MEPhI

National Research Tomsk State University

National Research University Higher School of Economics

National Taiwan University

New Teacher Center

New York Institute of Finance

New York University Tandon School of Engineering

Northeastern University

Northwestern University

Novosibirsk State University

Palo Alto Networks

Peking University

Peter the Great St. Petersburg Polytechnic University

Pohang University of Science and Technology

Politecnico di Milano

Princeton University

Relay Graduate School of Education

Rice University

Rutgers the State University of New Jersey

SAS

Saint Petersburg State University

Sapienza University of Rome

Sciences Po

Shanghai Jiao Tong University

Technical University of Denmark (DTU)

Technion - Israel Institute of Technology

Technische Universitt Mnchen (TUM)

Tecnolgico de Monterrey

Tel Aviv University

The Chinese University of Hong Kong

The George Washington University

The Hong Kong University of Science and Technology

The Linux Foundation

The Museum of Modern Art

The Pennsylvania State University

The State University of New York

The University of Chicago

The University of Edinburgh

The University of Hong Kong

The University of Melbourne

The University of North Carolina at Chapel Hill

The University of Sydney

The University of Tokyo

The World Bank Group

Tsinghua University

Tufts University

Unity

Universidad Austral

Universidad de Chile

Universidad de los Andes

Universidad Nacional Autnoma de Mxico

Universidade de So Paulo

Universidade Estadual de Campinas

Universit Bocconi

Universitat Autnoma de Barcelona

Universitat de Barcelona

University of Alberta

University of Amsterdam

University of Arizona

University of California San Diego

University of California, Davis

University of California, Irvine

University of California, Santa Cruz

University of Cape Town

University of Colorado Boulder

University of Colorado System

University of Copenhagen

University of Florida

University of Geneva

University of Glasgow

University of Houston System

University of Illinois at Urbana-Champaign

University of Kentucky

University of Lausanne

University of Leeds

University of London

University of Manchester

University of Michigan

University of Minnesota

University of Nebraska

University of New Mexico

University of Pennsylvania

University of Pittsburgh

University of Rochester

University of Science and Technology of China

University of Toronto

University of Virginia

University of Washington

University of Western Australia

University of Zurich

University System of Georgia

UNSW Sydney (The University of New South Wales)

Utrecht University

VMware

Wesleyan University

West Virginia University

Xi'an Jiaotong University

Yad Vashem

Yale University

Yeshiva University

Yonsei University

All courses, Specializations, and Professional Certificates from the following partners are excluded from Coursera Plus:

(ISC)2

Alberta Machine Intelligence Institute

Amazon Web Services

Automation Anywhere

C3.ai

Cisco

deeplearning.ai

Google - Spectrum Sharing

High Tech High Graduate School of Education

IBM

Karlsruhe Institute for Technology

Laureate Education

Ludwig-Maximilians-Universitt Mnchen (LMU)

National Geographic Society

National University of Singapore

Pontificia Universidad Catlica de Chile

PwC

Sberbank Corporate University

SDA Bocconi School of Management

Stanford University

Universiteit Leiden

University of Maryland, College Park

Vanderbilt University

Yandex

The following Professional Certificates are excluded from Coursera Plus:

IBM Data Science Professional Certificate

IBM Customer Engagement Specialist Professional Certificate

IBM AI Engineering Professional Certificate

IBM Applied AI Professional Certificate

(ISC) Systems Security Certified Practitioner (SSCP) Professional Certificate

UCI Project Management Professional Certificate

If you start taking a course for free, you can pay for the course any time. After you pay for a course, any assignments you submitted before paying will count toward your Certificate.

Pre-enrollment payment policies

Some courses let you pre-enroll and pay the course fee before the course opens.

If you pay for a new course before the start date of the course, your refund, Certificate eligibility, and feature access periods will start on the course's start date, not on your payment date.

Coursepayment policies

When you pay for a course, your payment will expire 180 days from the payment date, or 180 days from the start date of the course, whichever is later. During this 180-day period, you may attempt the course multiple times.

If you don't earn your Certificate within 180 days, you'll need to pay the fee again.

This expiration policy may be different for some courses. Check your course's information page and your payment confirmation email for any exceptions.

Specializationpayment policies

Pre-payment for Specializations

To pre-pay for a Specialization, you will need to do so when you enroll in the Specialization or when you enroll in your first course in the Specialization.

Some Specializations let you pre-enroll and pay before the first course in the Specialization begins. If you pay before the start date, your refund and Specialization Certificate eligibility periods will begin on the course's start date, not on your payment date.

If you pre-pay for an entire Specialization, your payment will expire one year (365 days) from the payment date, or one year from the date that the first course in the Specialization opens, whichever is later. You can find information about your payment dates on your My Purchases page.

During this one-year period, you may attempt multiple retakes of any course in the Specialization.

If you don't earn your Specialization Certificate within one year, you'll get Course Certificates for each course you finished. You'll need to pay the individual fees for any courses you haven't finished.

If you choose to pay by course for a Specialization, the course payment policies apply each time you pay for a separate course.

These expiration policies may be different for some Specializations. Check your Specialization's information page and your payment confirmation email for any exceptions.

Subscriptionpayment policies

When you subscribe to a Coursera Specialization, you'll be charged every month until you earn a Specialization Certificate by completing all the courses in that Specialization, or cancel your subscription.

When you subscribe to the entire Coursera catalog, you’ll be charged every month until you cancel the subscription. You’ll be able to enroll in the paid version of any Coursera course as long as your subscription is active. Unenrolling in courses will not cancel your subscription.

Subscribing to a single course

When you subscribe to a course that is part of a Specialization, you will be automatically subscribed to the entire Specialization. If you are just interested in a single course, you will need to cancel your subscription after completing this course in order to stop the recurring monthly charge.

Subscription cancellation policies

You can cancel a subscription any time. Canceling a subscription means that access to the Specialization will stop after the last billing period and that there will be no payments in the future. There are no partial refunds for subscriptions, so you'll need to cancel before your next payment date.

Subscriptions to incomplete Specializations

Subscribing to a Specialization gives you access to all courses in that Specialization that are on Coursera. You can check a Specialization description page to see when we think any unlaunched courses will be available on Coursera.

If you have completed all of the available courses, we recommend you cancel your subscription until the rest of the courses are available. You'll keep your Course Certificates, and any progress in courses where you haven’t yet earned a Certificate will be saved for when you re-subscribe.

If you paid for an individual course or a Coursera Plus subscription, you can request a refund within 2 weeks of your payment. You can’t get a refund if you’ve already earned a Course Certificate or if 2 weeks have already passed.

If you subscribed to a Course or a Specialization, your subscription payments are not refundable, but you can cancel the subscription to end future payments.

To request a refund for a course on Coursera:

Using Coursera on a computer,open your My Purchases page.

Find the course you want a refund for.

Under the "Refund Deadline" column, clickGet Refund. If you don't see this option, the refund deadline has passed.

Request a refund for a course on the mobile app

You can't request a refund using the Coursera mobile app. If you don't have access to a computer and need to request a refund for a purchase made in the mobile app, contact Coursera.

Request a refund for a mobile app payment

If you made a payment through the Coursera mobile app, that payment was processed through Apple. You'll need to contact Apple to request a refund. Coursera cannot refund payments made through the mobile app or payments processed by third parties.

Request a refund for a Coursera Plus subscription:

Right now, you can't request a refund for a Coursera Plus payment using your My Purchases page. You can contact Coursera via the Learner Help Center to request a refund for a Coursera Plus subscription payment within fourteen days.

When you request a refund:

You'll get a confirmation email when we get your refund request.

You'll be un-enrolled from the course. If you'd like to continue in the free version of the course, you'll need to re-enroll.

It can take up to 7 days for funds to return to your account after a requested refund. If it has been longer than 7 days, contact us about the problem.

Some Specializations are available for subscriptions on a monthly plan. Your credit card will be charged every month as long as your subscription is active. You can cancel a subscription any time.

If you change to a Coursera Plus subscription,your existing subscriptions to Coursera specializations will not automatically cancel.You must cancel your existing subscriptions to avoid being charged for both Coursera Plus and single Specialization subscriptions. None of your course progress will be impacted by canceling this subscription.

If you started your Specialization subscription through Apple on our mobile app for the iPhone, you will need to cancel your Specialization subscription through Apple before beginning a new subscription.

If you're having problems connecting to Coursera, first:

Check your Internet connection

Try clearing your cache and cookies

Try waiting a few minutes before re-connecting to Coursera

Check status.coursera.org for updates

Make sure you're using a supported and updated browser.

Make sure you're using a supported and updated device.

You can also ask for help in our Coursera Community.

If you're having problems with something specific, try our troubleshooting pages:

Troubleshoot problems with your account

Troubleshoot problems with verification

Troubleshootproblems with videos

Troubleshoot problems with assignments

Troubleshoot problems with peer reviewed assignments

Troubleshoot problems with programming assignments

Troubleshoot problems with Course Certificates

Troubleshoot problems with Specializations

Troubleshoot problems with final grades

Troubleshoot problems with payments

If you find a problem with course materials, you can let the instructor know by flagging it.

If you're having a problem with another user on Coursera, you canreport a violation of the Honor Code or our Code of Conduct.

If Coursera is not loading in China or Russia, try waiting a while and then trying again.

If you notice a serious problem in a course, please contact Coursera support.

When you contact us to report a problem, please include:

Information about the problem

Links to the problem

Any other information that helps us understand the problem

Serious problems might include:

An assignment deadline set before the course start date

A broken link to something required for an assignment

A video that has no subtitles

Anything that prevents you from taking or understanding the course

Report a problem with course materials

If you find a problem with a video, a reading, or a quiz, you can report it.

When you report something in course materials:

The course instructor may see your feedback.

You won't get a direct response.

Other learners won't see your feedback.

To flag a problem in course materials:

Open the course material you want to report a problem with. You can only report problems with videos, readings, and quizzes.

Click the "confused face" icon

Give as much information as you can about the problem, then click Send.

If you decide not to complete a course or Specialization that you've paid for, Coursera may be able to refund your payment depending on our refund policies.

You can read our refund policies in full in Coursera's Terms of Use.

Refunds after free trials

If you starta free trial, the free trial begins before you are first charged, so there are no payments to be refunded. You can't get a refund for any payments made after your free trial ends.

Course refund policies

In most cases, if you pay for a Course Certificate, you can request a refund within 2 weeks (14 days) after your payment.

If you pay for a Course Certificate when pre-enrolling for a course that isn’t available yet, your two-week refund period begins on the start date of the course.

Once you have earned your Course Certificate, you are no longer eligible for a refund, even if you earn your Certificate within the two-week refund period.

Specialization refund policies

If you pay by course for a Specialization, the refund policies for course payments apply to each course payment you make.

If you pre-pay for a Specialization, you can request a full refund up to two weeks after your payment date.

If you pre-enroll and pay before the first course in the Specialization begins, you can request a refund up to two weeks after the listed start date of the first course.

You cannot get a refund for a Specialization pre-payment if you've already earned a Course Certificate for any course in the Specialization, even if you earn your Certificate within two weeks.

Partial refunds

Unfortunately, we are not able to offer partial refunds for Specialization pre-payments. If you aren't sure you'll want to complete the entire Specialization, we recommend you pay by course.

Subscription and Coursera Plus refund policies

Because all Course or Specialization subscriptions begin with free trials, you can't get a refund for a payment made on a subscription after the free trial ends.

If you don't want to pay for a subscription anymore, you can cancel the subscription. There are no partial refunds for subscriptions, so you'll need to cancel before your next payment date.

Coursera Plus subscriptions do not begin with a free trial. You can request a refund for a Coursera Plus subscription payment within fourteen days of making the payment. To request a Coursera Plus refund, contact Coursera using the Learner Help Center.

Third party marketplace refund policies

If you pay for something on Coursera, but your payment information goes through a different website, you may be using a third party marketplace.

When you purchase a Course or Specialization Certificate through a third-party marketplace, that third party marketplace's refund policy applies unless explicitly stated by Coursera.

For example, to request a refund for a Course or Specialization Certificate you purchased through Apple's app store, you'll need to reach out to Apple.

Refunds after free trials

If you start a free trial, the free trial begins before you are first charged, so there are no payments to be refunded. You can't get a refund for any payments made after your free trial ends.

To take a course on Coursera, you'll need to enroll.

When you enroll in a course, you'll be able to start right away.

If you're in a Coursera for Business Learning Programs, enrollment works differently. Learn about enrolling in courses in a Coursera for Business program.

To enroll in a course:

Open the course information page by clicking on the course title from the Coursera catalog.

Click Enroll.

Follow the instructions to enroll in the course. You may have the option for a free trial.

If you want to audit the course instead, look for theAudit option on the course page. Not all courses include this option.

See courses you're enrolled in

You can see all the courses you're enrolled in from your Coursera home page.

To see all your course enrollments:

Open coursera.org. Make sure you're logged in.

On the left sidebar, click Enrollments.

Find the "My Courses" section to see courses you're enrolled in.

If you enroll in a paid option for any course in a Specialization, you'll see all courses in the Specialization on your Coursera home page, even if you haven't enrolled in or paid for them.

Enroll in a single course in a Specialization

Some Coursera courses are part of Specializations, a series of related courses designed to help you master a specific topic.

You can take individual courses in a Specialization without having to complete the entire Specialization. You will get a Course Certificate for every individual course you complete, whether or not you finish the rest of the Specialization.

If the courses allow you to pay individually, you can pay for each course you want to take without paying for the entire Specialization. If the Specialization requires a subscription, you can subscribe to the Specialization, take as many courses as you want in that Specialization, then cancel your subscription. You will still earn Course Certificates for the individual courses you finish.

Re-take a course

If you want to take a course again, you can re-take quizzes and exams and re-do assignments. Only your most recent grade will be counted. You can’t delete your coursework or reset your progress in a course you’ve already started.

When you enroll in a course, you'll see different payment options for that course. You may also see an option to use Coursera Plus to subscribe to the Coursera catalog.

Many courses on Coursera have an audit option, which lets you see most course materials for free.

When you audit a course:

You'll be able to see most of the course materials for free, but you won't be able to submit certain assignments or get grades for your work.

You won't be able to submit assignments for feedback or a grade.

You won't get a Course Certificate.

To audit a course:

Open the home page of the course you want to audit

Click Enroll

At the bottom of the window, click audit or choose the "Audit only" option

Missing audit option

If you don’t see the audit option:

The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.

The course may offer "Full Course, No Certificate" instead. This option lets you see all course materials, submit required assessments, and get a final grade. You won't get a Course Certificate if you choose this option.

You may be on a Specialization home page. Only courses offer the audit option. Try checking a course page for a course in the Specialization that you want to take.

Payments after audits

You can upgrade to a paid Certificate at any time during or after your audit.

If you pay for a Certificate in a course you’ve already taken, any grades you already earned will be saved, but you may need to complete more coursework that wasn’t available in the audit version.

When you take a course for a Certificate:

You'll need to pay for the course.

You'll be able to see all the course materials

You'll be able to see and submit all the required assignments.

If you complete all the assignments, you'll get a Course Certificate.

You can take any single course for a Certificate, even if that course is part of a Specialization. If you decide to take the Specialization later, you can count this class toward your Specialization.

When you subscribe to a Specialization:

You'll be charged every month until you complete the Specialization by earning a Certificate in all courses in that Specialization, or until you cancel your subscription

You'll be able to access all course materials for every course in that Specialization for as long as your subscription is active

You can cancel your subscription anytime

You'll get a Specialization Certificate when you complete every course in the Specialization you subscribed to

When you pre-pay for an entire Specialization:

You'll have paid access to all the courses in the Specialization.

You'll be able see all the materials for courses in that Specialization

When you pass each course, you'll get a Course Certificate for that course.

You'll have one year (unless the course information says something different) to complete the Specialization and earn your Specialization Certificate by earning Course Certificates for all the courses and completing the Capstone Project.

If you have feedback about our enrollment options, you can share your thoughts with us in this survey.

If you're having trouble watching videos online, try the following steps:

Make sure you're using a supported browser.

Clear your browser's cookies and cache.

Test to see whether you can watch video on other video streaming sites, like YouTube. If you have trouble with other videos, the problem is probably with your internet connection.

Try switching to a lower video quality.

If the course offers it, try switching between HTML and Flash video players to see if one works better.

If you can't stream videos, you can download the video files to watch offline.

If you're having trouble downloading videos, the course may have turned off video downloading.

If you're having trouble with quizzes or assignments, find your issue below.

If you're having a problem with peer reviewed assignments, check our troubleshooting page for peer reviewed assignments.

If you're having a technical issue with an assignment that uses third-party tools (the assignment is completed or submitted using a different website or platform), try posting your question in your course discussion forum. Your peers and mentors can help with a solution, as our support agents are not experts in this area.

I can't submit my assignment

If you're having trouble submitting an assignment, make sure:

You're submitting the right assignment in the right session

You're uploading the right kind of file (check the assignment information for any file type requirements)

The file size isn't too big (we recommend files smaller than 10MB)

You're using a recommended browser

You've added https: to any URLs

You can also try uploading your assignment from a different network configuration (home vs. work) or checking your Firewall settings.

I submitted my assignment, but it's missing

If you submitted your assignment, but you don't see a confirmation that you submitted it, you may have saved it as a draft instead of submitting.

To check for a saved draft on Coursera's new platform:

Open the course the assignment is in.

Click Assignments and open the assignment you want to check for a saved draft.

Click My submission.

If your assignment has been saved as a draft, you'll be able to see and edit it. If you can see your assignment, but you can't edit it, that means you submitted the assignment.

To submit your saved draft, click Submitat the bottom of the page. If your assignment was submitted but you didn't pass, you can choose Retake.

If you don't see any record of an assignment that you're sure you submitted:

You may have accidentally created a second Coursera account and submitted the assignment from that account. Try checking for a second account.

You may need to clear your cache & cookies, then re-load the page, to see the update after you submit an assignment.

I don't have a grade for my assignment

If you submitted an assignment, but don't see a grade for it:

Try refreshing the page.

Peer reviewed assignments won't have a grade until they have enough peer reviews. On the "Grades" page, assignments that have been submitted but haven't gotten a grade will say "Submitted."

Check to make sure you have submitted the assignment.

If you don't have a grade for a programming assignment, check the troubleshooting steps for programming assignments.

I don't understand or agree with my grade

If you have a grade for an assignment that you don't understand or you think is unfair:

Check the course page for grading information and requirements.

Try re-submitting the assignment to be graded again.

Ask a question in the discussion forums for the course.

If you got peer feedback that you don't think is appropriate, you can report it.

If you think your grade is wrong because of an error in the course materials, you can flag it.

Because grading requirements for each course are set by the instructor, the Coursera support team can't explain or change your grade for an assignment.

My assignment is locked

If your assignment is locked:

You may need to finish an earlier assignment before you can start on that assignment. Check the assignment page for information about how to unlock it.

Check your "My Purchases" page to make sure that your payment has not expired.

If an assignment in a Degree course is locked, you may need to wait for the course staff to unlock the assignment.

You may receive a free or discounted subscription as part of a special promotion.

To see any promotional discounts you may have:

Log into your Coursera account.

Click the drop-down arrow next to your picture or initials to open the menu.

Click My Purchases.

Click Promotions.

To use a promo, either click on it from your My Purchases page, or choose the promo from the payment screen when paying for a Course Certificate. If you have a promo, it may be applied automatically.

Promotion policies

Not all promotional deals apply to all courses. If you can't use a promo for a certain course, it means your promo won't work for that course.

Promotional deals can only be used once. If you use one to enroll in a course and then un-enroll, the promo will be marked used.

We cannot guarantee that sessions of any specific course will run in the future for the purposes of refund use.

Some courses have optional honors assignments you can complete for special recognition in the course.

Honors assignments:

Are not required to get a Course Certificate

Do not affect your grade in the course

Include extra content related to the course

Are not included in every course

If you complete all honors assignments in a course, your Course Certificate will include a special Honors Recognition. If you don't get a Course Certificate, your Accomplishments page will show that you completed a course with Honors.

To get an Honors Recognition, you need to:

Pay for a Course Certificate in that course

Earn a Course Certificate by completing and passing all required assignments

Complete and pass all honors assignments

File upload

You can easily upload files to your cloud desktop. To do this, you'll need to open the “Files” tab from the sidebar, then click on the “Upload files to your cloud desktop” option, which should prompt you to select files for upload. If a file upload fails, we recommend that you use a file sharing service, such as https://ufile.io

File Download

You may want to save and keep some of the created files from the project. To do this, click on theFiles tab in the sidebar.After you have navigated to the files you would like to download, you'll need to click on the file in the file browser and then the file will start downloading.

Customizing the sidebar

To resize your sidebar, you can use the separator between the sidebar and the main cloud desktop screen by dragging the three dots left and right. There are three predefined states that can be accessed from the quick menu on the top of the sidebar. We have Dock, which will set the sidebar to the initial width, along with the option to Expand the whole sidebar so that the video can use as much screen as available. Finally, there is the Close position if you need more space for the cloud desktop.

Rescaling the video

You can find the controls to scale the video on the bottom right under the video player. All tasks start at 100\%, and the scales that we support are [50\%, 60\%, 70\%, 80\%, 90\%, 100\%, 110\%, 120\%, 130\%, 140\%, 150\%]

Sidebar tabs

The four icons in the sidebar are actually four different tabs that the you can access. The first one (looking like a camera) is the “Host” tab. In it, there is a recorded video or a cloud desktop broadcasted by the guide. The second is the “Chat” tab, where you can chat with other learners. The “Settings” tab has settings related to the cloud desktop. At the bottom is the “Files” tab, where you can upload and download files to your cloud desktop.

Please note, this is not a Coursera Support function.

Chat

The chat option can be found in the sidebar.

If there are other learners available to chat with, you will be able to find them via the list available when the chat tab is opened. At the top, you can find “Everyone” which is a public chat thread with everyone in the room.When private or public messages are received, you will be notified if you do not have the chat tab opened.

Your Rhyme cloud desktop can be accessed from the project assignment page in your course. When accessing your cloud desktop, you must be logged in to Coursera. For this reason, we strongly recommend always navigating to Rhyme via the link on the Rhyme assignment page. Prior to entering your cloud desktop, you will see a page saying ‘Joining’ (shown below), indicating that you are entering a cloud desktop session.

When doing a project a Rhyme, you receive a limited number of “sessions”, i.e. number of single uses, in which you may access your cloud desktop. A single session may used up if:

You exit your cloud desktop session by closing your tab/window

Your cloud desktop session times out

When you have used up all of your available sessions, you will no longer be able to access your Rhyme cloud desktop.

Credit cards

You can make payments on Coursera using the following credit cards:

Visa

MasterCard

Discover

JCB

American Express (only for courses priced in $USD)

You can also use a prepaid card from one of these card brands.

Subscription payments

You can't use a pre-paid card to pay for a Coursera subscription.

Debit cards

You can make payments on Coursera using Visa or Mastercard debit cards. You can't use a pre-paid card for a subscription payment.

Paypal

You can make payments on Coursera usingPayPal in the following regions:

Australia

Austria

Belgium

Canada

Denmark

Finland

France

Germany

Great Britain

Hong Kong

Ireland

Italy

Netherlands

Norway

Poland

Spain

Sweden

Switzerland

United States

Payments in India

Unfortunately, learners in India can't make payments on Coursera using

NetBanking

eWallet (PayTM)

Local credit cards

Local debit cards

Third-party payments

Unfortunately, Coursera does not offer gift cards or other options for making payments for another user. All payments must be made through the account they will be used for, using one of our approved payment methods. Payments must be made using the same account you will use to take the course or Specialization. Payments cannot be gifted or transferred across accounts.

If you want to pay for a Coursera course through a program offered by your school, employer, or other third party, please speak with a representative of that program to arrange payment. You may also be interested in Coursera for Business.

Some companies use single sign-on, or SSO, to connect with Coursera. This lets you make a new account or connect an existing Coursera account to your company’s learning program. Sometimes SSO is known as OKTA, LTPA, Tivoli, or Imprivata.

If you do not have an existing account:

If you don't already have a Coursera account, you'll create one as you log in with SSO.

Click LOGIN VIA YOUR COMPANY

Type in your company email and company password, click LOGIN

Add an alternative email to keep all your Course Certificates in one account

Type a password in the “Create a Coursera account password” field and click SIGN UP

If you already have an existing Coursera account:

If you already have a Coursera account, you can connect your business account to your personal account when you log in through SSO.

Make sure you are not logged into Coursera already ( clear your cache and cookies or try an incognito or private browser)

Click on your company’s invitation (via email or through a Learning Management System)

Click LOGIN VIA YOUR COMPANY

Enteryour company email and company password and then click LOGIN

On the screen that appears, choose I'm an existing Coursera user

Enterthe email address and password associated with your existing Coursera account

Click Continue

The next time you return to Coursera, you can sign in with SSO by clicking LOG IN VIA YOUR COMPANY and entering your company credentials or by choosing Sign In and using your email and the password associated with the personal Coursera account that you connected.

Troubleshooting SSO

Make sure you use the same email account to login each time through SSO. For example, if you have an alias email like [email protected] that has been connected to the account instead of [email protected], you'll need to use the same one every time. You can check to see what email address is associated with your Coursera account on your Account Settings page.

Change your Coursera for Business email address

If your email address changes and you need to update your email address:

1. Go to coursera.org.

2. In the top right corner, click the drop down arrow next to your picture.

3. Click Settings.

4. Make the changes you want, then click Save.

If you're having issues with your Course Certificate, check for your issue below.

I didn't get a Course Certificate

If you submitted all required assignments in a course but don't see a Course Certificate on your Accomplishments page, you may not have fully completed the course. Check to make sure:

Your Name Verification or ID Verification has been approved.

Some courses require Name Verification before your Certificate is released. Others require ID Verification. To check, open your Account Settings page. If you see a link asking you to complete Name or ID Verification, click the link and follow the instructions to set up Name or ID Verification.

All your assignments have received grades, including peer reviewed assignments.

It may take some time to receive a final grade from your peers; if you just submitted your assignment, check back in a few days. You also need to submit the required number of peer reviews for other learners in the course to get a grade.

You passed all required assignments, or you met the course passing threshold.

In most courses, you need a passing grade on all required assignments to get a Course Certificate. In cumulative graded courses, you need to meet the course passing threshold. Check the Grades tab to see your current course grade or check for are assignments you still need to pass.

The course offers a Certificate.

Some course do not offer Course Certificates. To see which courses you've taken don't offer Certificates, check the "Other Completed Courses section" of your Accomplishments page.

I want to change my name on my Course Certificate

The name on your Course Certificates is the full name you used for your Name or ID Verification.

Once you set up ID Verification, you won't be able to change your information. If you're using Name Verification, you can request a name change.

To request a name change:

Log into your Coursera account

Open your Account Settings page

Click Request a name change

You cannot change the capitalization of your name. Both ID Verification and Name Verification use all capital letters for your name.

I can't verify my identity

If you're having trouble with identity verification for a Course Certificate, check our verification troubleshooting page.

I'm having problems paying for a Course Certificate

If you're having problems with Course Certificate payment or want a refund, check our payments troubleshooting page.

I can't find my Course Certificate

You can see all the Course Certificates you've earned on your Accomplishments page.

If you can’t find a Course Certificate that you already earned, check to make sure:

You're signed in to the right account.

You completed all the steps to earn that Certificate, including ID Verification and payment.

My Course Certificate released early

For cumulative graded courses, the Course Certificate will release as soon as you meet the course passing threshold. This may happen before the session ends. Even if you meet the minimum course passing threshold, you should continue submitting any outstanding assignments by their deadlines. For Degree cumulative graded courses, your final grade will be calculated when the session ends.

Qwiklabs is a third-party tool used for labs in some Coursera courses.

For Qwiklabs assignments that require an account on Qwiklabs, you will need to register using a Gmail account. Some Qwiklabs accounts also require a credit card.

Qwiklabs requires the latest version ofGoogle Chrome, Firefox, or Microsoft Edge; Microsoft Internet Explorer 11+ or Safari 8+. Qwiklabs does not work in Safari private mode.

For more information and help with Qwiklabs, check the Qwiklabs FAQ here.

If you are having trouble logging in to Qwiklabs, try:

Making sure you are logged out of your personal Gmail account.

Using the username and password provided in the Connection Details console

For VM credentials, delete the username and password. Set the username as "student" and use the password in your "Connection Details," then clickOK

If you're having trouble submitting a Qwiklabs assignment, try:

Waiting around 10 minutes

Logging out of your personal Gmail account

Setting your username as "student" for Qwiklabs credentials

If your score is not syncing from Qwiklabs to Coursera, try:

Launching the lab from the Coursera assignment page by navigating to the assignment and clicking OPEN TOOL. (Do not start the assignment from within the Qwiklabs catalog)

When you have completed the lab, click END LAB to sync the lab with Coursera.

If your score is not updating within the lab:

After clicking "Start Lab," you will see a progress bar. Please wait until the progress bar is completely filled.

For complex assignments and those using VM, wait a few minutes (up to 10 min)

Click on the green SCORE square, then click RUN STEP

Update Qwiklabs quotas

In Google IT Certificate programs, some learners may reach a per-assignment-quota. To reset this quota, contact Qwiklabs support with your Coursera email and the name of the assignment you'd like to reset.

Degree courses on Coursera have hard deadlines for assignment submissions. You'll need to complete your individual assignments by the due dates posted in your course syllabus to receive credit. Or, you can refer to the Onboarding Course for the program grading policy.

If you don't complete coursework before the deadline, you may receive a failing grade for that assignment that will potentially result in a failing transcriptable course grade. For more information on late assignments or resubmissions, refer to the grading policy in the course syllabus or Onboarding Course.

To see which assignments you haven't completed in a course:

Open the course page for the course you want to check.

Click the Grades tab.

To see when a degree course's hard deadline is, check to the course syllabus (typically posted in Week 1) or refer to the Onboarding Course.

Peer review deadlines

You'll also need to get all your required peer reviews on peer reviewed assignments before the end of the course. If you don't have enough peer reviews on an assignment, you can post in the forums asking your peers to review your submission.

If you are having troubles with Single Sign On, here are some things you can try:

Clear your cache and cookies

Clearing your cache and cookies can solve a lot of problems with Coursera, including problems with SSO. Learn how to clear your cache and cookies.

Unlink your Coursera account from Facebook

If you can't log in with SSO when you start to set up your account, you might already be connected with Facebook. If this happens, you might see an error message that says “Sorry there’s a problem with your account. Please contact Coursera Support to resolve this issue.”

To unlink your account from Facebook:

Log in to Coursera.org with your existing account

Click Account Settings in the top right corner

Scroll to the "Linked Accounts" section

Click Delink my Facebook Account

After you delink your Facebook account, you'll need to click on the link in your original email invitation or LMS to try logging in with SSO again

Try the link again

You can log in and set up an account by clicking Log in via Your Company when you're setting up your account. If you can't find that option, check for an email invitation from your company's learning program and click the link in that email.

Check for a network issue

If you are can't connect to Coursera via your company’s SSO, you might have a network issue. Check with your company's IT department or program admin for help.

Check for a deleted account

If you see a message about being connected to a deleted account, or see "deleted-account" in front of your email address, you'll need to check with your learning program's admin for help.

Academic integrity is important to Coursera and our institutional partners. Your commitment to academic integrity shows respect for your own work and the work of your peers.

Honor Code

You need to follow Coursera’s Honor Code to uphold Coursera's standard of academic integrity:

Register for only one account. Your account is linked to your email address. If you register on our site with more than one email address, you are registering for more than one account. If you have already registered for two accounts, please contact us using the contact form at the bottom of this page.

Your answers to homework, quizzes, and exams must be your own work (except for assignments that explicitly permit collaboration).

You may not share your solutions to homework, quizzes, or exams with anyone else unless explicitly permitted by the instructor. This includes anything written by you, as well as any official solutions provided by the course staff.

You may not engage in any other activities that will dishonestly improve your results or dishonestly improve or damage the results of others.

Plagiarism

Plagiarism is when you copy words, ideas, or any other materials from another source without giving credit. Plagiarism is unacceptable in any academic environment, and is a serious violation of Coursera's Honor Code.

If some or all of your assignment is identified as plagiarism, you may lose all credit you received for the assignment. And if you earned a Course Certificate for that course, it may be taken away.

We understand our learners come from many different academic backgrounds, and many are unfamiliar with our academic standard for plagiarism. This violation of our policies may have been a one time mistake, but if you are found repeatedly plagiarizing, you may be removed from the course or even the Coursera community.

Flag plagiarism

To report plagiarism (copying materials from another source without giving credit):

Open the assignment you want to flag plagiarism in.

Click Flag submission on the top right.

Include links or other information to help us investigate.

Report Honor Code violations

You can report Honor Code violations by contacting Coursera support.

Capstone Projects are hands-on projects that let you apply what you've learned in a Specialization to a practical question or problem related to the Specialization topic.

Some Specializations end with aCapstone Project. Others include projects throughout the Specialization.

Examples of Capstone Projects include:

Analyzing a business case study and making strategy recommendations

Developing an original web or mobile application

Writing an in-depth research paper

You'll need to complete the Capstone Project to get credit for the Specialization.

Enroll in a Capstone Project

If the Capstone Project for a Specialization is a separate project, you'll need to enroll in the project just like a course.

Many capstone courses require you to have earned Course Certificates for all other courses in that Specialization. If you are having trouble enrolling in a capstone course, check your Accomplishments page to make sure you have Course Certificates for all the other courses in that Specialization.

Capstone courses don’t offer the audit option. If the course home page for a capstone course is missing the audit option, you’ll need to pay for the course to access course materials.

To join a Capstone once you've earned Course Certificates for all the courses in that Specialization:

From your Coursera account, click Enrollments.

Click on the Specialization you want to enroll in the Capstone Project for.

Click the Capstone Project course title at the bottom of the Specialization course list.

To join the course, click Enroll.

If you paid in advance for the entire Specialization, your Capstone course fee is included in your Specialization fee. If you're paying by course, you'll needto pay for the Capstone when you enroll.

Capstone Project grading

Some Capstone Projects are peer-graded using Coursera's standard peer grading system. Other Capstone Projects are automatically graded or graded by experts.

In some Specializations, you will be evaluated only on your final project submission. In other Specializations, you will get separate grades for each section of the project.

To receive a passing grade for the Capstone, you will need to:

Receive a passing grade for the final project and any required sections.

Complete all required evaluations of your peers' work.

Length of Capstone Projects

Capstone Projects vary in length, but you can expect to spend about 4 to 8 weeks working on your project, making revisions, and reviewing the work of your peers. Most Capstone Projects require about 40 hours of total work time.

Awards and incentives

In some Specializations, learners who submit outstanding Capstone Projects may be eligible for awards and incentives provided by academic and industry partners.

Examples of awards and incentives include:

Virtual discussions with instructors or industry leaders

Promotion of the project in key publications or channels

Fee waivers for partner programs

Incentives are offered at the discretion of the Specialization creators and sponsors, and are not guaranteed in all Specializations or Capstone courses.

If you want to watch videos without an internet connection, you can download the video files. You can also download the video's subtitles as a transcript file you can read.

You'll need a video player on your computer to watch downloaded videos. VLC Media Player is one good option.

Download videos on a computer

To download videos on a computer:

Open the video you want to download.

Under the video, find the "Downloads" section.

Click Lecture video.

Once the video is downloaded to your computer, you can open it using the video player program on your computer.

If you're taking a course on Coursera's old platform, you'll see a download icon next to each video on the video index page for your course.

Show subtitles in a downloaded video

To show subtitles for a downloaded video:

Open the video you want to download subtitles for.

Under the video, find the "Downloads" section.

Click Subtitles.

Save the WebVTT file.

Once the WebVTT file is saved to your computer, put it into a folder with the video file that the subtitles are for.

Check the help info for your video player program to see how to show the subtitles with the video.

Download videos on a mobile device

If you're using the Coursera App for Android or iOS, you can download videos in batches. Each week of the course has one batch of videos.

To download a week's worth of videos:

In the Coursera App, open the course you want to download videos for.

From the course outline, open the week with the videos you want to download.

In the iOS app: tap the download icon at the top of the screen and choose Download Videos.

In the Android app: tap Save for Offline.

Download video subtitles as a transcript

You can download the subtitles for a video as a transcript file that you can read.

You might miss information from the video if you only read the transcripts, so we suggest that you still watch the videos.

To download a transcript:

Open the video you want to download subtitles for.

Under the video, find the "Downloads" section.

Click Transcript.

Some Coursera courses are part of Specializations, a series of related courses designed to help you master a specific topic.

You can take individual courses in a Specialization without having to complete the entire Specialization. You will get a Course Certificate for every individual course you complete, whether or not you finish the rest of the Specialization.

If the courses allow you to pay individually, you can pay for each course you want to take without paying for the entire Specialization. If the Specialization requires a subscription, you can subscribe to the Specialization, take as many courses as you want in that Specialization, then cancel your subscription. You will still earn Course Certificates for the individual courses you finish.

Some courses use third-party tools to add extra features to their courses. Your instructor should provide more information about third-party tools through course announcements, readings and videos, or other resources.

These tools are integrated with Coursera through the Learning Technologies Interoperability (LTI) framework.

Sign in to a third-party tool

When you use a third-party tool, you’ll be asked to share your Coursera user ID, full name, and/or registered email address with the third-party tool provider.

This information is used to log into the tool through your Coursera account. Your work using the third-party tool will be linked to your Coursera's profile, which lets your instructor track your progress and give you Coursera credit for your work.

Security of third-party tools

Coursera takes all possible steps to protect the security of information shared with third-party tools. However, the third-party tool provider is ultimately responsible for the security and functionality of the tool itself.

Solve problems with third-party tools

If you're having trouble with third-party tools in a course, try posting in the discussion forum for that course.

Instructors are responsible for documenting and maintaining tools integrated with their courses, so Coursera's support team will usually not be able to help with troubleshooting issues.

To cancel your free trial:

Log into your Coursera account

Open your "My Purchases" page

Click the Manage Subscriptions tab

Next to the free trialyou want to cancel, click Would you like to cancel?

ClickCancel subscription

If you cancel your free trial:

You will still have access to the Specialization for the 7 days of the free trial.

7 days after you started your free trial, you won't be able to see course materials anymore.

If you’re having a technical issue with Coursera, you may be able to resolve it by clearing your cache and cookies, because it’s the first step to try solving problems on Coursera.

Clearing your cache and cookies can help resolve issues like:

Incorrect or missing content on your Accomplishments page

Incorrect or missing course progress

Incorrect or missing courses in your Enrollments

Clear your cache & cookies on a Mac computer

Open your internet browser, like Firefox or Chrome.

At the same time, press Command-Shift-Delete.

Clear your cache & cookies on a Windows computer

Open your internet browser, like Firefox or Chrome.

At the same time, press Ctrl-Shift-Delete.

Clear your cache & cookies using browser settings

Most internet browsers have menu options that let you clear your cache and cookies. For help with clearing your cache and cookies in a specific browsers, check this article.

After you clear your cache and cookies

After you clear your cache and cookies, you’ll need to re-enter your Coursera login information. If you’ve forgotten your password, you can reset it.

Once you’ve logged into your Coursera account, you can check to see if your issue is resolved. If you still need help, check our troubleshooting pages.

Try an incognito browser

If you don’t want to clear your cache and cookies, you can also try using a private or incognito browser. After opening an incognito or private window in your internet browser, you will need to log into Coursera again. If your problem is solved when using private or incognito mode, it can also be solved by clearing your cache and cookies.

If you're having a problem with your final grade in a course, find your issue below.

You can also check our troubleshooting page for assignments and quiz grades.

My final grade is missing

After you finish a course, you'll be able to see your final grade on your Accomplishments page. If you can't see your grade:

Check the Grades tab in your course to make sure you successfully passed all required assignments.

You might need to wait for a few days after your last personalized deadline for your final grade to appear on your Accomplishments page. Try checking back in a few days.

I don't understand or agree with my final grade

Your final grade is calculated as the sum of all your assignment scores multiplied by their weights. If you think your final grade in a class is wrong:

Check the Grades tab in your course to make sure you successfully passed all required assignments.

Check your score on each assignment according to your instructor's policies.

Review the course's instructions and grading policy.

Ask a question in the discussion forums for the course.

To try for a different grade or get new peer reviews, you can re-set your personalized deadlines andre-submit theassignments.

If you think your grade is wrong because of an error in the course materials, you can flag it.

If you are in a degree program, please email the dedicated program support alias listed in the degree Onboarding Course. Learn more about how to get support in a degree course.

A Course Certificate is an official Coursera credential that confirms that you successfully completed a course on Coursera.

See your Course Certificates

You can see all the Course Certificates you've earned on your Accomplishments page.From there, you can download, print, or share your Certificates.

You can also check your Accomplishments page to see courses you completed but did not earn Course Certificates for, and your final grades in all the courses you've completed.

A Course Certificate includes:

The course name

The instructor's signature

The logo of the partner institution offering the course, if the partner institution includes it

A verification URL that allows others to check the Certificate's authenticity

A statement that Coursera has confirmed the identity of the learner who completed the course

A Course Certificate does not include:

Academic credit from the partner institution offering the course

The final grade you got in the course

Your ID photo

The hours you spent working on coursework

A printed or mailed copy of the Course Certificate. Certificates are provided as downloadable PDF files, which you can print yourself. You can also share them electronically.

Unfortunately, Coursera cannot provide course Certificates with any more information than they already include. Coursera cannot provide any information or documentation about your course progress, completion, grades, or other information besides the Course Certificate.

Your Certificate for a course will be in whatever language you took the course in. Coursera cannot provide translated Certificates.

Academic or professional credit

Coursera Certificates do not provide professional or academic credits.

If you need to know whether a Coursera Certificate will count toward accreditation for a specific organization or program, please ask a representative of that organization or program.

If you're having issues with payments on Coursera, find your problem below.

I submitted a payment but it's not showing up

If you submitted a payment, check your My Purchases page to see if it went through.

If a payment you made doesn't show up in your purchases, check your bank statement to see if the payment was processed by your bank.

If your bank has a record of the purchase, but it's not appearing on Coursera, check to see if you have a different Coursera account.

I get an error when I try to pay

If Coursera can't process your payment, try:

Making sure you're using an approved payment method. Debit cards, pre-paid or gift cards, and PayPal may not work for certain types of payments or from certain countries.

Using a different browser or device

Clearing your cache and cookies

I want to cancel a payment

Subscription payments can't be canceled or refunded, but you can cancel your subscription to prevent future charges. Some one-time payments can be refunded.

I need an extension to earn my Certificate before my payment expires

If you made a non-subscription payment for a Coursera course, you have 180 days from your payment to complete all the coursework and earn your Certificate. Within those 180 days, you can switch sessions and take the course as many times as you want.

You can see how many days you have left on a course payment by checking your My Purchases page. If your payment expires before you finish all the coursework, you’ll need to pay for the course again to earn a Certificate.

Unfortunately, Coursera cannot grant extensions or exceptions. If you're subscribed to a Specialization, you will be able to access the course for as long as your Specialization subscription is active.

My payment expired, but I still want my Certificate

If you pay for a Coursera course but don’t earn your Certificate within 180 days or during your active subscription, your payment will expire. If you want to complete the course and earn your Certificate after your payment expires, you’ll need to pay for the course again.You can see where your payments will expire on your My Purchases page.Unfortunately, Coursera is unable to grant extensions or exceptions.

I paid for a course but it hasn't started yet

If you paid for a course that hasn’t launched yet, you can request a refund. If you are subscribed to a Specialization and have reached a course that hasn’t launched yet, you can cancel your subscription until the course opens.

I paid for a course or Specialization, but I'm being asked to pay again

If you pay for a Coursera course but don’t earn your Certificate within 180 days, your payment will expire. If you pay for year-long access to a Specialization, your payment will expire after a year. You can see when your payments will expire on your My Purchases page.

If you want to complete a course or Specialization and earn your Certificate after your payment expires, you’ll need to pay for the course again. Unfortunately, Coursera cannot grant extensions or exceptions.

I want to transfer payment to another course

Unfortunately, Coursera cannot transfer payments across different courses.

My credit card was charged twice for a Coursera payment

Signing up for a Free Trial may cause a small "test charge" to be made to your account, which will be refunded automatically. If you are concerned about a double charge from Coursera, please contact us so we can resolve the issue.

My monthly subscription payments aren't working

If you sign up for a Coursera subscription, your credit card will be charged monthly until you cancel the subscription. If there’s a problem with the monthly charge, we’ll email you.

To solve problems with monthly credit card charges:

Update your credit card information in your Account Settings. Make sure everything is correct and up to date.

Make sure you are using an approved form of payment.

Make sure you have enough funds in your account to pay the monthly subscription fee.

Contact your bank to troubleshoot any problems with your credit card or account.

My subscription was canceled

If we cannot charge your credit card, your subscription will automatically be canceled. To re-subscribe, update your credit card information in your Account Settings and make sure you're using an approved form of payment.

You can re-subscribe once your most recent billing period has ended. The subscription status on your My Purchases page will say "Inactive".

Degree courses on Coursera are offered in sessions. Each session has a specific start date, and learners in the same session move through the course together according to a schedule of deadlines.

In Degree courses,assignments have hard deadlines. Your grade will be affected if you turn in an assignment after the due date.

Some Degree courses let you switch sessions if you fall behind. Others are on a fixed schedule and do not allow session switching. Check your program's Onboarding Course for more information.

Enroll in a session

When you enroll in a session-based course, you may have the option to:

Enroll for the current session

Enroll for an upcoming session

Pre-enroll for the course

If you enroll in a course during a session that has already started, you may not be able to join the current session. Instead, you'll be enrolled for an upcoming session. You won't be able switch sessions to join the current session.

Some sessions close for enrollment a certain number of days after the session starts. If enrollment in a session has closed, you’ll need to pre-enroll, which lets you wait until enrollment in the next session opens.

When you pre-enroll or enroll for an upcoming session, you'll be able to see that course's videos, readings, and some assignments before the session starts. You'll need to wait until the session starts to take peer-reviewed assignments or post in the forums.

Find the next session for a course

Each course has its own schedule of sessions, but most courses have sessions every 4-6 weeks.

To see when the next session will begin for a course, check that course's information page.

Session deadlines

Mostassignments can be submitted at any time before the session ends, unless your degree course syllabus or Onboarding Course says otherwise. However, you might not get enough peer reviews on peer-reviewed assignments if you submit them late.

Jupyter Notebooks are a third-party tool that some Coursera courses use for programming assignments.

You can revert your code or get a fresh copy of your Jupyter Notebook mid-assignment. By default, Coursera persistently stores your work within each notebook.

To keep your old work and also get a fresh copy of the initial Jupyter Notebook, clickFile, thenMake a copy.

We recommend keeping a naming convention such as “Assignment 1 - Initial” or “Copy” to keep your notebook environment organized. You can also download this file locally.

Refresh your notebook

Rename your existing Jupyter Notebook within the individual notebook view

In the notebook view, add “?forceRefresh=true” to the end of your notebook URL

Reload the screen

You will be directed to your home Learner Workspace where you’ll see both old and new Notebook files.

Your Notebook lesson item will now launch to the fresh notebook.

Find missing work

If your Jupyter Notebook files have disappeared, it means the course staff published a new version of a given notebook to fix problems or make improvements. Your work is still saved under the original name of the previous version of the notebook.

To recover your work:

Find your current notebook version by checking the top of the notebook window for the title

In your Notebook view, click the Coursera logo

Find and click the name of your previous file

Unsaved work

"Kernels" are the execution engines behind the Jupyter Notebook UI. As kernels time out after 90 minutes of notebook activity, be sure to save your notebooks frequently to prevent losing any work. If the kernel times out before the save, you may lose the work in your current session.

How to tell if your kernel has timed out:

Error messages such as "Method Not Allowed" appear in the toolbar area.

The last save or auto-checkpoint time shown in the title of the notebook window has not updated recently

Your cells are not running or computing when you “Shift + Enter”

To restart your kernel:

Save your notebook locally to store your current progress

In the notebook toolbar, click Kernel, then Restart

Try testing your kernel by running a print statement in one of your notebook cells. If this is successful, you can continue to save and proceed with your work.

If your notebook kernel is still timed out, try closing your browser and relaunching the notebook. When the notebook reopens, you will need to do "Cell -> Run All" or "Cell -> Run All Above" to regenerate the execution state.

Download and save Jupyter Notebooks

You can download and save your Jupyter notebooks on your computer by following the instructions here.

If you applied for Financial Aid or a Scholarship but did not get it, here are some things you can try:

Make sure it submitted successfully. After you submit your application, you will get a confirmation email from Coursera letting you know that we got your application. If you did not get this email, your application did not go through, and you will need to apply again.

Check for a free trial or subscription. If you start a free trial for a subscription that includes the course you applied for, your application will be canceled.

Wait for the review period to be over. Applications take up to two weeks to review your application.

Check your email. If your application is denied, you’ll get an email letting you know. That email will explain why your application was denied, so you can fix the problem and apply again.

Make sure your Financial Aid or Scholarship is still active. Financial Aid is valid for 180 days after your application was approved. If you don’t complete the course and earn a Certificate within 180 days, you will need to apply for again or pay for the course.