-1
NPS
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CPSI
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About CPSI's Brand
CPSI has been providing solutions for data and network integration since 1990. Their specialty is in the implementation of complete data
Brand at a Glance
72%
Customer Loyalty
2.9/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
CPSI NPS
CPSI's Net Promoter Score (NPS) is a -1 with 37% Promoters, 25% Passives, and 38% Detractors. Net Promoter Score tracks whether CPSI's customers would recommend using the product based on a scale of -100 to 100.
CPSI Overall NPS
| 37% | Promoters |
|---|---|
| 25% | Passives |
| 38% | Detractors |
CPSI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Nov 2020 -50 | Nov 2020 | -50 |
Sep 2021 -33 | Sep 2021 | -33 |
Nov 2021 0 | Nov 2021 | 0 |
Mar 2022 20 | Mar 2022 | 20 |
Sep 2022 0 | Sep 2022 | 0 |
Jan 2024 13 | Jan 2024 | 13 |
Apr 2026 0 | Apr 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CPSI Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of CPSI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CPSI Product Quality
2.9/5
CPSI has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock CPSI's overall Product Quality score rated by its users and customers.
CPSI Product Information
CPSI’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.cpsiltd.com
- Company Size
- 11-50 Employees
CPSI Pricing
CPSI ROI & Value For Money
3.4/5
CPSI has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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CPSI Customer Satisfaction (CSAT)
CPSI Customer Satisfaction (CSAT) Score
60 / 100
CPSI has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CPSI Customer Service
3.6/5
CPSI has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock CPSI's overall Customer Service score rated by its users and customers.
About CPSI's Customer Service
Address
235 Southwoods Center, Columbia, IL
Website
http://www.cpsiltd.com
Phone Number
800-659-8240
CPSI as an Employer
Consumer vs. Employees
CPSI scored a -1 for Net Promoter Score and a -47 for Employee Net Promoter Score. NPS gauges how likely a customer of CPSI would recommend the brand to a friend. ENPS measures how likely CPSI employees would recommend working at CPSI to a friend.
Net Promoter Score
-1
NPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-47
eNPS Score
| 15% | Promoters |
|---|---|
| 23% | Passive |
| 62% | Detractors |
