CREDIT ACCEPTANCE CORPORATION Culture | Comparably
Comparably
CREDIT ACCEPTANCE CORPORATION
read more
EMPLOYEE
PARTICIPANTS
7
TOTAL
RATINGS
56
Updated on: June 19, 2026

CREDIT ACCEPTANCE CORPORATION Company Culture

CREDIT ACCEPTANCE CORPORATION Culture

This score is derived from employee ratings & reviews
3.0/5
CREDIT ACCEPTANCE CORPORATION's Overall Culture is rated C-

Top Rated Culture Dimensions

Compensation
C+
Executive Team
C+
Leadership
C+
Manager
C+
Perks & Benefits
C+

CREDIT ACCEPTANCE CORPORATION CEO

Bottom 35%Bottom 35% of Similar Size Companies on Comparably
Brett Roberts CREDIT ACCEPTANCE CORPORATION's CEO
Brett Roberts
66 /100
See More

Diversity at CREDIT ACCEPTANCE CORPORATION

N/A

Women at CREDIT ACCEPTANCE CORPORATION

N/A

CREDIT ACCEPTANCE CORPORATION eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Bottom 40%Bottom 40% of Similar Size Companies on Comparably

Recommend to a Friend?

0

CREDIT ACCEPTANCE CORPORATION employees are 0% more likely to recommend CREDIT ACCEPTANCE CORPORATION as a great place to work

50%Promoters
0%Passives
50%Detractors

Working at CREDIT ACCEPTANCE CORPORATION

Working at CREDIT ACCEPTANCE CORPORATION is rated below average by 7 employees, across various culture dimensions. CREDIT ACCEPTANCE CORPORATION employees rate Compensation highest among all categories, and think that Team and Meetings have the most room for improvement, putting CREDIT ACCEPTANCE CORPORATION’s culture in the Bottom 35% compared to similar sized companies on Comparably and in the Bottom 40% compared to other companies in Los Angeles. See below in detail how working at CREDIT ACCEPTANCE CORPORATION was rated by employees.

Overall Company Culture at CREDIT ACCEPTANCE CORPORATION

C-

Overall Company Culture at CREDIT ACCEPTANCE CORPORATION is rated C-

Last updated a month ago

Bottom
35%

CREDIT ACCEPTANCE CORPORATION ranks in the Bottom 35% of other companies on Comparably with for Overall Company Culture Score

CREDIT ACCEPTANCE CORPORATION Employee Reviews

Out of 15 CREDIT ACCEPTANCE CORPORATION employee reviews, 75% were positive. The remaining 25% were constructive reviews with the goal of helping CREDIT ACCEPTANCE CORPORATION improve their work culture.

75%
25%
Positive Reviews75%
Constructive Feedback25%

Positive Reviews From CREDIT ACCEPTANCE CORPORATION Employees

  • What do you like best about the leadership team?
    My supervisor is amazing and is a reason I stayed so long
  • What did you like most about the interview process?
    The company makes you think you are entering a bed of roses when hired but they forget to tell you it’s really a bed of thorns only covered by ros
  • What is the best part about your compensation package?
    Benefits are good, which is needed for mental health issues that come from the job
Read More Positive Reviews

Constructive Feedback From CREDIT ACCEPTANCE CORPORATION Employees

  • Why do you feel undervalued and what would make you feel better about your compensation?
    I feel they no longer have consideration for the employee. The only reason the employee rating is so high is because this was given prior to the changes being implemented. The last quarterly test, scores we low 80s and its not getting any better. I would suggest not working here
  • What do your coworkers need to improve and how could you work together better?
    We hardly meet in person and zoom calls are always recorded. There is no authenticity and a culture of fear.
  • What does the leadership team need to get better at?
    Executive management need to actually train their directors on how to manage effectively and not just talk about numbers.
Read More Constructive Reviews

CREDIT ACCEPTANCE CORPORATION Company Information

HeadquarterOrange, CA 48034
United States of America
Websitewww.creditacceptance.com
Company StatusPublic
StockCACC

CREDIT ACCEPTANCE CORPORATION Employees

7 employees at CREDIT ACCEPTANCE CORPORATION have reviewed CREDIT ACCEPTANCE CORPORATION across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was a month ago.

Overall, the 7 CREDIT ACCEPTANCE CORPORATION employees give their leadership a grade of C+, or Top 50% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at CREDIT ACCEPTANCE CORPORATION are generally satisfied with their total compensation at CREDIT ACCEPTANCE CORPORATION, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at CREDIT ACCEPTANCE CORPORATION are not very pleased with their team. 7 Participants grade the quality of their coworkers a D. Less than half believe the meetings at CREDIT ACCEPTANCE CORPORATION are effective, and less half look forward to interacting with their coworkers.

Overall, the employees at CREDIT ACCEPTANCE CORPORATION are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

Joining CREDIT ACCEPTANCE CORPORATION - Employee Onboarding

100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

CREDIT ACCEPTANCE CORPORATION Employee Onboarding

CREDIT ACCEPTANCE CORPORATION KPIs and OKRs

At this moment no CREDIT ACCEPTANCE CORPORATION employees have provided insight into whether or not they clearly understand CREDIT ACCEPTANCE CORPORATION's KPIs and OKRs.

AnswerPercent
Yes0%
No0%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Yes0%
No0%
Are the KPIs/OKRs for your department clear?
CREDIT ACCEPTANCE CORPORATION KPIs & OKRs

CREDIT ACCEPTANCE CORPORATION CEO & Leadership

CREDIT ACCEPTANCE CORPORATION CEO - Brett Roberts

Brett Roberts CREDIT ACCEPTANCE CORPORATION's CEO
66 /100

Brett’s approval rate is lower compared to CEOs at similar sized companies, putting Brett in the Bottom 35% of all CEOs of similar-sized companies on Comparably, and in the Bottom 40% compared to CEOs of all other companies in Los Angeles. Brett Roberts’s employees rank CREDIT ACCEPTANCE CORPORATION in the Top 50% for Compensation, in the Top 50% for Executive Team, and in the Top 50% for Leadership.

CREDIT ACCEPTANCE CORPORATION Leadership

The CREDIT ACCEPTANCE CORPORATION Executive Team is rated a “C+” and led by CEO Brett Roberts, President Steven Jones, and Chief Financial Officer Kenneth Booth

  • Brett Roberts CEO / President

    Brett Roberts CEO / President

    Mr. Brett A. Roberts has been the Chief Executive Officer of Credit Acceptance Corp. since January 2002. Mr. Roberts... read more

  • Steven Jones President

    Mr. Steven M. Jones has been the President of Credit Acceptance Corp. since April 2, 2007 and served as its Chief... read more

  • Kenneth Booth Chief Financial Officer

    Mr. Kenneth S. Booth has been the Chief Financial Officer of Credit Acceptance Corp. since December 7, 2004 and served... read more

  • Arthur L. Smith Chief Analytics Officer

    Mr. Arthur L. Smith has been Chief Analytics Officer of Credit Acceptance Corporation since August 2013. Mr. Smith... read more

  • Douglas W. Busk Senior Vice President and Treasurer

    Mr. Douglas W. Busk has been a Treasurer of Credit Acceptance Corp. since December 2001 and serves as its Senior Vice... read more

See More Executives

Explore CREDIT ACCEPTANCE CORPORATION Leadership Team

CREDIT ACCEPTANCE CORPORATION Salaries

How much does CREDIT ACCEPTANCE CORPORATION pay?

How much do people at CREDIT ACCEPTANCE CORPORATION get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at CREDIT ACCEPTANCE CORPORATION is $142,304, or $68 per hour, while the estimated median salary is $120,223, or $57 per hour.

At CREDIT ACCEPTANCE CORPORATION, the highest paid job is a General Counsel at $271,197 annually and the lowest is an Admin Assistant at $47,357 annually. Average CREDIT ACCEPTANCE CORPORATION salaries by department include: Customer Support at $63,569, Finance at $60,788, Legal at $271,197, and Business Development at $121,888. Half of CREDIT ACCEPTANCE CORPORATION salaries are above $120,223.

4 employees at CREDIT ACCEPTANCE CORPORATION rank their Compensation in the Top 50% of similar sized companies in the US (based on 10 ratings) while 4 employees at CREDIT ACCEPTANCE CORPORATION rank their Perks And Benefits in the Top 50% of similar sized companies in the US (based on 4 ratings).

Last updated a month ago.

1st Percentile
$68k
$68k1st Percentile
17th Percentile
$89k
$89k17th Percentile
33rd Percentile
$116k
$116k33rd Percentile
50th Percentile
$185k
$185k50th Percentile
67th Percentile
$245k
$245k67th Percentile
83rd Percentile
$261k
$261k83rd Percentile
100th Percentile
$316k
$316k100th Percentile
$142,304*
Average Compensation
$120,223*
Median Compensation

* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

CREDIT ACCEPTANCE CORPORATION Salaries by Department

Explore CREDIT ACCEPTANCE CORPORATION Salaries

Diversity & Inclusion at CREDIT ACCEPTANCE CORPORATION

The Diversity score provides insights into how diverse employees feel and rate their work experience at CREDIT ACCEPTANCE CORPORATION across various culture dimensions.

Ranked Culture the Highest

Women N/A/100
Men N/A/100
Diverse Employees N/A/100

Ranked Culture the Lowest

Women N/A/100
Men N/A/100
Diverse Employees N/A/100
Explore CREDIT ACCEPTANCE CORPORATION Diversity & Inclusion

CREDIT ACCEPTANCE CORPORATION PTO

CREDIT ACCEPTANCE CORPORATION PTO policy is a critical component of the benefits package offered to employees.

AnswerPercent
Flex Time0%
Vacation Policy0%
Office Meals0%
401k Contribution0%
Childcare0%
Other than healthcare, which of the following benefits is most important to you?
AnswerPercent
Yes0%
No0%
Does your boss expect you to work when you're on vacation?
AnswerPercent
$2500+/mo0%
$1500 - $2500/mo0%
$1000 -$1500/mo0%
$500 -$1000/mo0%
Less than $500/mo0%
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
CREDIT ACCEPTANCE CORPORATION PTO Policy

CREDIT ACCEPTANCE CORPORATION Careers

CREDIT ACCEPTANCE CORPORATION Jobs

Search

No Recent Jobs found for CREDIT ACCEPTANCE CORPORATION on Comparably

Mark that you are interested and we will alert you when there are new positions available listed on Comparably

H1B Visa

In 2019, CREDIT ACCEPTANCE CORPORATION applied for 26 H1B visas. Of the work permits applied for, 81% were approved.

Work Permit Application Outcome

26
Total Applied
  • 81% Granted (21 out of 26)
  • 0% Denied ( out of 26)
  • 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 26)
  • 19% Certified-Withdrawn Application was approved but later withdrawn by employer (5 out of 26)

This data was calculated using publicly sourced data from OFLC Performance Data

Let CREDIT ACCEPTANCE CORPORATION Know You Want To Work There

Frequently Asked Questions regarding CREDIT ACCEPTANCE CORPORATION

Who is the CEO of CREDIT ACCEPTANCE CORPORATION?

CREDIT ACCEPTANCE CORPORATION CEO is Brett Roberts, their score by employees is 66

What is CREDIT ACCEPTANCE CORPORATION revenue?

CREDIT ACCEPTANCE CORPORATION revenue is $861M

What is the salary for Marketing Manager in CREDIT ACCEPTANCE CORPORATION?

Marketing Manager average salary in the US is 85k

What are the salaries in the HR in CREDIT ACCEPTANCE CORPORATION?

The average salaries for HR in CREDIT ACCEPTANCE CORPORATION is 89k

Who is CREDIT ACCEPTANCE CORPORATION leadership?

Steven Jones, Kenneth Booth & Arthur L. Smith are part of CREDIT ACCEPTANCE CORPORATION leadership, Brett Roberts is the CEO

×
Rate your company