0
NPS
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Crestmont Capital
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About Crestmont Capital's Brand
Crestmont Capital offers commercial loans, equipment leases and middle market finance solutions.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Crestmont Capital NPS
Crestmont Capital's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Crestmont Capital's customers would recommend using the product based on a scale of -100 to 100.
Crestmont Capital Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Crestmont Capital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
Apr 2025 0 | Apr 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Crestmont Capital Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Crestmont Capital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Crestmont Capital Product Quality
1.5/5
Crestmont Capital has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Crestmont Capital's overall Product Quality score rated by its users and customers.
Crestmont Capital Product Information
Crestmont Capital’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://crestmontcapital.com/
- Company Size
- 51-200 Employees
Crestmont Capital Pricing
Crestmont Capital ROI & Value For Money
1.5/5
Crestmont Capital has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Crestmont Capital's overall ROI score rated by its users and customers.
Crestmont Capital Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Crestmont Capital Customer Service
1.5/5
Crestmont Capital has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Crestmont Capital's overall Customer Service score rated by its users and customers.
About Crestmont Capital's Customer Service
Address
2030 Main Street, Irvine, CA 92614
Website
http://crestmontcapital.com/
Phone Number
(800) 949-0401
Crestmont Capital as an Employer
4.7/5
Crestmont Capital has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Crestmont Capital scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Crestmont Capital would recommend the brand to a friend. ENPS measures how likely Crestmont Capital employees would recommend working at Crestmont Capital to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
