Cricket Wireless Employee Reviews
Out of 500 Cricket Wireless employee reviews, 49% were positive. The remaining 51% were constructive reviews with the goal of helping Cricket Wireless improve their work culture. The Sales team, with 57% positive reviews, reports the best experience at Cricket Wireless compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 67% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Offering better things for people who are already customers
Unhelpful and not really know stuff
Not being as money hungry and actually being team oriented and actually understanding who their managers are as well as getting to know their teams their pros their cons their strengths and weaknesses as well as sticking up for the managers when the managers and the people who work in the field.
Treating workers with more respect
Communication, team leading and helping out
Why do you feel undervalued and what would make you feel better about your compensation?
Need to know when I will get my last paycheck
Team work to be honest
Actually getting paid for the work i do
To pay me my commission
Being a GM in another company for a long time thats in a totally different style of customer service, i feel we should at least have a better chance
What do your coworkers need to improve and how could you work together better?
They need to give the same kind of teamwork energy as everyone.
Help with understanding things. Be let down
Being more kind and empathetic
They don't verify if the report they're sending is properly filled.
Review from Customer Support Dept
Talk professionaly and not put down someone or complain about some one when you don't know there story.
Review from Sales Dept
What needs to change to make the company culture better?
Rebuild all staff from managers up
More genuine or caring employees who cover the managing shifts would definitely help.
Review from Sales Dept
Better management with less problems
Hey people more and don't make it a temporary pay increase that essentially gets taken away Don't have so many mandatory meetings that aren't necessarily conclusive to actually making more progress don't unnecessarily punish people who don't need to be punished and actually listen to your field work
Many bilingual employees and employers.
What would you improve about your company's interview process?
Ask a bit more questions.
Come out with better interview questions instead of stock interview questions that haven't been changed in the past 6 years
Actually taking peoples availability into account amd soong what they said they would
Fire people who know the process.
Review from Sales Dept
Absolutely not a thing ..
What's going wrong and how can it be improved?
My manager not only took advantage of her position by making me do her job plus mine and always making me work the weekends but she is a theif of store inventory and time. She clocks in at the store and leaves.
Review from Sales Dept
Cheap phones and 15gb hotspots are sold as mobile hotspots just to make more commission. I honestly have no words on what to say. The owner needs to treat her employees with more respect.
I just want tontalk to someone on how inwas treated
I believe employers being more patient with their employees.
The same issue where I got promoted but my earnings decrease.
Review from Customer Support Dept
What would you most like to see improved at your company?
There aren't any Outlook reviews of Cricket Wireless yet.
Be the first to contribute a review.