Crisis Text Line KPIs and OKRs

At Crisis Text Line 100% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Crisis Text Line's KPIs and OKRs is essential for its success. Out of 2 Crisis Text Line employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.

Answer	Percent
Yes	50%
No	50%

Are your company's goals clear, and are you invested in them?

Answer	Percent
Yes	100%
No	0%

Are the KPIs/OKRs for your department clear?

Manager's Role in Accomplishing Goals

A main function of a managerial role is to lead one’s subordinates. A manager at Crisis Text Line is responsible for ensuring his subordinates accomplish objectives using key performance indicators. Crisis Text Line employees shared they generally receive helpful feedback once a quarter. Feedback and positive reinforcement are both conducive to meeting goals.