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Crisis Text Line Claimed Company

Crisis Text Line is free, 24/7 emotional support for people in crisis. read more

EMPLOYEE PARTICIPANTS: 37

TOTAL RATINGS: 247

CEO: Nancy Lublin

Crisis Text Line Company Culture

Crisis Text Line Culture

This score is derived from employee ratings & reviews

2.6/5

Crisis Text Line's Overall Culture is rated D

Top Rated Culture Dimensions

Professional Development

eNPS

Retention

C-

Outlook

C-

Environment

C-

Crisis Text Line CEO

Bottom 20%Bottom 20% of Similar Size Companies on Comparably

Nancy Lublin

60 /100

Diversity at Crisis Text Line

N/A

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Women at Crisis Text Line

N/A

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Crisis Text Line eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"

Bottom 40%Bottom 40% of Similar Size Companies on Comparably

Recommend to a Friend?

-4

Crisis Text Line employees are -4% more likely to recommend Crisis Text Line as a great place to work

41%	Promoters
14%	Passives
45%	Detractors

Working at Crisis Text Line

Working at Crisis Text Line is rated below average by 37 employees, across various culture dimensions. Crisis Text Line employees rate Professional Development highest among all categories, and think that Team and Meetings have the most room for improvement, putting Crisis Text Line’s culture in the Bottom 20% compared to similar sized companies on Comparably and in the Bottom 20% compared to other companies in New York. See below in detail how working at Crisis Text Line was rated by employees.

Overall Company Culture at Crisis Text Line

Overall Company Culture at Crisis Text Line is rated D

Last updated months ago

Bottom

20%

Crisis Text Line ranks in the Bottom 20% of other companies on Comparably with 51-200 Employees for Overall Company Culture Score

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Crisis Text Line Employee Reviews

Out of 8 Crisis Text Line employee reviews, 40% were positive. The remaining 60% were constructive reviews with the goal of helping Crisis Text Line improve their work culture.

40%

60%

Positive Reviews	40%
Constructive Feedback	60%

Positive Reviews From Crisis Text Line Employees

What is most positive about the culture and environment at your company?
The most positive aspect about the culture is the others crisis text line employees.
Anonymous Review
What are some of the best things about your team?
The community of Crisis Text Line volunteers is amazing. The chats provided in the system have been a wonderful way to allow engagement among personal of all levels.
Anonymous Review

Constructive Feedback From Crisis Text Line Employees

What's going wrong and how can it be improved?
Communication between formal employees and crisis counselors. Email, text platform and forum are only forms of communication to volunteers. Certain Questions in email to leadership go unanswered. Decisions are one sided. Both parties involved should be regarded before making a final decision.
Anonymous Review
Why do you feel undervalued and what would make you feel better about your compensation?
I felt undervalued by the way supervisors seemed to provide feedback in a detached manner than they did in the beginning. I was flagged several times and notified via email when only provided by one party. Further, perks that provided some form of rewards, were taken away.
Anonymous Review
What does the leadership team need to get better at?
Expansion of this company has benefited the needs of texters. However, it has come with a cost for volunteers. The governing committees of the organization seem to be morphing slowly into a Rubber Stamp, Micromanaging Boards, and Balkanized Boards.
Anonymous Review

Crisis Text Line Company Information

Crisis Text Line Company Overview

Crisis Text Line is free, 24/7 emotional support for people in crisis.

Crisis Text Line was founded in 2012 and its current CEO is Nancy Lublin. Since its inception 14 years ago, Crisis Text Line has grown to 60 employees.

Crisis Text Line Mission, Vision & Values

Crisis Text Line Mission & Values

Millions of people are quietly suffering every day. They quietly struggle with depression, anxiety, eating disorders, bullying, suicidal thoughts, and more. Crisis Text Line provides free, 24/7 support for people in crisis via a medium people already use and trust: text. And we use insights from our work to develop and share innovations in prevention, treatment, and long-term care.

Crisis Text Line Mission, Vision & Values

Headquarter	19 W 21st St New York City, NY 10001 United States of America
Website	www.crisistextline.org/
Founding Date	2012
Company Status	Private
Jobs	crisistextline.org/jobs
Social Sites

Crisis Text Line Employees

Crisis Text Line has 60 employees. 37 employees at Crisis Text Line have reviewed Crisis Text Line across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.

Overall, the 37 Crisis Text Line employees give their leadership a grade of D, or Bottom 20% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at Crisis Text Line are mostly dissatisfied with their total compensation at Crisis Text Line, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Crisis Text Line are mostly dissatisfied with their team. 37 Participants grade the quality of their coworkers an F. Less than half believe the meetings at Crisis Text Line are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Crisis Text Line believe the environment at Crisis Text Line is negative. Most Participants believe the pace of work at Crisis Text Line is extremely fast. About 43% of the employees at Crisis Text Line work 8 hours or less.

Overall, the employees at Crisis Text Line are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

Joining Crisis Text Line - Employee Onboarding

The prevailing opinion from employees about joining Crisis Text Line is that the company was very prepared on their first day. Crisis Text Line employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

Crisis Text Line Employee Onboarding

Crisis Text Line KPIs and OKRs

At Crisis Text Line 100% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Crisis Text Line's KPIs and OKRs is essential for its success. Out of 2 Crisis Text Line employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.

Answer	Percent
Yes	50%
No	50%

Are your company's goals clear, and are you invested in them?

Answer	Percent
Yes	100%
No	0%

Are the KPIs/OKRs for your department clear?

Crisis Text Line KPIs & OKRs

Crisis Text Line CEO & Leadership

Crisis Text Line CEO - Nancy Lublin

60 /100

Nancy’s approval rate is lower compared to CEOs at similar sized companies, putting Nancy in the Bottom 20% of all CEOs of similar-sized companies on Comparably, and in the Bottom 20% compared to CEOs of all other companies in New York. Nancy Lublin’s employees rank Crisis Text Line in the Bottom 45% for Professional Development, in the Bottom 35% for Retention, and in the Bottom 35% for Outlook.

Crisis Text Line Leadership

The Crisis Text Line Executive Team is rated a “D-” and led by CEO Nancy Lublin, CTO Jason Bennett, and COO Sarah Bernard

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Crisis Text Line Salaries

How much does Crisis Text Line pay?

How much do people at Crisis Text Line get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Crisis Text Line is $105,483, or $50 per hour, while the estimated median salary is $112,808, or $54 per hour.

At Crisis Text Line, the highest paid job is a Director of Engineering at $171,599 annually and the lowest is an Admin Assistant at $44,840 annually. Average Crisis Text Line salaries by department include: HR at $100,196, Sales at $233,187, Business Development at $106,495, and Customer Support at $64,408. Half of Crisis Text Line salaries are above $112,808.

10 employees at Crisis Text Line rank their Compensation in the Bottom 15% of similar sized companies in the US (based on 26 ratings) while 7 employees at Crisis Text Line rank their Perks And Benefits in the Bottom 15% of similar sized companies in the US (based on 8 ratings).

Last updated months ago.

Crisis Text Line Salary Range Histogram
Summary	Salary Range	Percentile
1st Percentile $59k	$59k	1st Percentile
20th Percentile $84k	$84k	20th Percentile
40th Percentile $105k	$105k	40th Percentile
60th Percentile $176k	$176k	60th Percentile
80th Percentile $206k	$206k	80th Percentile
100th Percentile $326k	$326k	100th Percentile

$105,483^*

Average Compensation

$112,808^*

Median Compensation

^* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

Crisis Text Line Salaries by Department

Explore Crisis Text Line Salaries

Diversity & Inclusion at Crisis Text Line

The Diversity score provides insights into how diverse employees feel and rate their work experience at Crisis Text Line across various culture dimensions.

Ranked Culture the Highest

Women N/A/100

Men N/A/100

Diverse Employees N/A/100

Ranked Culture the Lowest

Women N/A/100

Men N/A/100

Diverse Employees N/A/100

Explore Crisis Text Line Diversity & Inclusion

Crisis Text Line Perks & Benefits

Health & Wellness

Dental Insurance
Health Insurance

Explore Crisis Text Line Perks and Benefits

Crisis Text Line PTO

Crisis Text Line's PTO and Vacation policy typically gives 15-20 days off a year with 0% of employees expected to be work free while out of office. Paid Time Off is Crisis Text Line's most important benefit besides Healthcare when ranked by employees, with 100% of employees saying it is the most important benefit. Crisis Text Line's benefits and PTO Package averages to represent a $1000 -$1500 cash value per month.

Answer	Percent
Flex Time	0%
Vacation Policy	100%
Office Meals	0%
401k Contribution	0%
Childcare	0%

Other than healthcare, which of the following benefits is most important to you?

Answer	Percent
Yes	100%
No	0%

Does your boss expect you to work when you're on vacation?

Answer	Percent
$2500+/mo	0%
$1500 - $2500/mo	0%
$1000 -$1500/mo	100%
$500 -$1000/mo	0%
Less than $500/mo	0%

What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?

Crisis Text Line PTO Policy

Crisis Text Line Careers

Crisis Text Line Jobs

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Let Crisis Text Line Know You Want To Work There

Overview of Candidates Interested in Crisis Text Line on Comparably

Candidates By Department

	All Industries	60%
	Product	20%
	Customer Success	20%

Candidates By Location

	New York City	80%
	Boston	20%

Frequently Asked Questions regarding Crisis Text Line

What is Crisis Text Line address?

Crisis Text Line location is at 19 W 21st St

Who is the CEO of Crisis Text Line?

Crisis Text Line CEO is Nancy Lublin, their score by employees is 60

What is Crisis Text Line eNPS?

The eNPS for Crisis Text Line is -4

What is the salary for Sales Manager in Crisis Text Line?

Sales Manager average salary in the US is 130k

What are the salaries in the Operations in Crisis Text Line?

The average salaries for Operations in Crisis Text Line is 80k

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