
Out of 8 Crisis Text Line employee reviews, 40% were positive. The remaining 60% were constructive reviews with the goal of helping Crisis Text Line improve their work culture.
Expansion of this company has benefited the needs of texters. However, it has come with a cost for volunteers. The governing committees of the organization seem to be morphing slowly into a Rubber Stamp, Micromanaging Boards, and Balkanized Boards.
I felt undervalued by the way supervisors seemed to provide feedback in a detached manner than they did in the beginning. I was flagged several times and notified via email when only provided by one party. Further, perks that provided some form of rewards, were taken away.
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Communication between formal employees and crisis counselors. Email, text platform and forum are only forms of communication to volunteers. Certain Questions in email to leadership go unanswered. Decisions are one sided. Both parties involved should be regarded before making a final decision.
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