20
NPS
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CSM Bakery Solutions
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About CSM Bakery Solutions' Brand
"CSM Bakery Solutions develops and provides bakery ingredients, finished products and services for retail and foodservice markets."
Brand at a Glance
60%
Customer Loyalty
3.5/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
CSM Bakery Solutions NPS
CSM Bakery Solutions's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether CSM Bakery Solutions's customers would recommend using the product based on a scale of -100 to 100.
CSM Bakery Solutions Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
CSM Bakery Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Jun 2023 33 | Jun 2023 | 33 |
Dec 2023 0 | Dec 2023 | 0 |
Feb 2025 20 | Feb 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CSM Bakery Solutions Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of CSM Bakery Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CSM Bakery Solutions Product Quality
3.5/5
CSM Bakery Solutions has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CSM Bakery Solutions' overall Product Quality score rated by its users and customers.
CSM Bakery Solutions Product Information
CSM Bakery Solutions’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- www.csmbakerysolutions.com/
- Company Size
- 5,001-10,000 Employees
Industry
Food & Beverages
CSM Bakery Solutions Pricing
CSM Bakery Solutions ROI & Value For Money
3.1/5
CSM Bakery Solutions has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock CSM Bakery Solutions' overall ROI score rated by its users and customers.
CSM Bakery Solutions Customer Satisfaction (CSAT)
CSM Bakery Solutions Customer Satisfaction (CSAT) Score
100 / 100
CSM Bakery Solutions has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CSM Bakery Solutions Customer Service
3.1/5
CSM Bakery Solutions has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock CSM Bakery Solutions' overall Customer Service score rated by its users and customers.
About CSM Bakery Solutions's Customer Service
Address
Tucker, GA
Website
www.csmbakerysolutions.com/
CSM Bakery Solutions as an Employer
Consumer vs. Employees
CSM Bakery Solutions scored a 20 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of CSM Bakery Solutions would recommend the brand to a friend. ENPS measures how likely CSM Bakery Solutions employees would recommend working at CSM Bakery Solutions to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
