-5
NPS
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Brand Page
CTDI
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About CTDI's Brand
Brand at a Glance
59%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
CTDI NPS
CTDI's Net Promoter Score (NPS) is a -5 with 45% Promoters, 5% Passives, and 50% Detractors. Net Promoter Score tracks whether CTDI's customers would recommend using the product based on a scale of -100 to 100.
CTDI Overall NPS
| 45% | Promoters |
|---|---|
| 5% | Passives |
| 50% | Detractors |
CTDI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -45 | Feb 2023 | -45 |
Mar 2023 -50 | Mar 2023 | -50 |
Jun 2023 -39 | Jun 2023 | -39 |
Oct 2023 -29 | Oct 2023 | -29 |
Nov 2023 -20 | Nov 2023 | -20 |
Feb 2024 -13 | Feb 2024 | -13 |
Apr 2024 -5 | Apr 2024 | -5 |
Jul 2024 -11 | Jul 2024 | -11 |
Nov 2024 -10 | Nov 2024 | -10 |
Dec 2024 -15 | Dec 2024 | -15 |
Apr 2025 -11 | Apr 2025 | -11 |
Aug 2025 -5 | Aug 2025 | -5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CTDI Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of CTDI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CTDI Product Quality
3/5
CTDI has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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CTDI Product Information
CTDI’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.ctdi.com/
- Company Size
- 5,001-10,000 Employees
Industry
Telecommunications
CTDI Pricing
CTDI ROI & Value For Money
3/5
CTDI has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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CTDI Customer Satisfaction (CSAT)
CTDI Customer Satisfaction (CSAT) Score
61 / 100
CTDI has an overall Customer Satisfaction score of 61 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
20%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
13%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CTDI Customer Service
3.1/5
CTDI has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About CTDI's Customer Service
Website
http://www.ctdi.com/
CTDI as an Employer
Consumer vs. Employees
CTDI scored a -5 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of CTDI would recommend the brand to a friend. ENPS measures how likely CTDI employees would recommend working at CTDI to a friend.
Net Promoter Score
-5
NPS Score
| 45% | Promoters |
|---|---|
| 5% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 41% | Promoters |
|---|---|
| 18% | Passive |
| 41% | Detractors |
