20
NPS
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Cummins Power Generation
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About Cummins Power Generation's Brand
Cummins Power Generation is a global leader dedicated to increasing the availability and reliability of electric power around the world.
Brand at a Glance
76%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Cummins Power Generation NPS
Cummins Power Generation's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Cummins Power Generation's customers would recommend using the product based on a scale of -100 to 100.
Cummins Power Generation Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Cummins Power Generation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Apr 2023 0 | Apr 2023 | 0 |
Aug 2023 33 | Aug 2023 | 33 |
Dec 2023 50 | Dec 2023 | 50 |
Apr 2024 20 | Apr 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cummins Power Generation Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Cummins Power Generation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cummins Power Generation Product Quality
3.6/5
Cummins Power Generation has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Cummins Power Generation's overall Product Quality score rated by its users and customers.
Cummins Power Generation Product Information
Cummins Power Generation’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://power.cummins.com/
- Company Size
- 10,000+ Employees
Cummins Power Generation Pricing
Cummins Power Generation ROI & Value For Money
3.7/5
Cummins Power Generation has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Cummins Power Generation Customer Satisfaction (CSAT)
Cummins Power Generation Customer Satisfaction (CSAT) Score
60 / 100
Cummins Power Generation has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cummins Power Generation Customer Service
3.7/5
Cummins Power Generation has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Cummins Power Generation's overall Customer Service score rated by its users and customers.
About Cummins Power Generation's Customer Service
Address
608 Rebecca Dr, Springfield, OH
Website
http://power.cummins.com/
Phone Number
+1 812-377-5000
Cummins Power Generation as an Employer
2.5/5
Cummins Power Generation has a 2.5/5 stars for its overall company culture rated by their employees
top
25%
CEO of Cummins Power Generation
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Cummins Power Generation scored a 20 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Cummins Power Generation would recommend the brand to a friend. ENPS measures how likely Cummins Power Generation employees would recommend working at Cummins Power Generation to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 42% | Promoters |
|---|---|
| 0% | Passive |
| 58% | Detractors |
