38
NPS
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CURE International
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About CURE International's Brand
We're a non-profit organization that operates charitable hospitals and programs in 14 countries worldwide.
Brand at a Glance
67%
Customer Loyalty
4.3/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
CURE International NPS
CURE International's Net Promoter Score (NPS) is a 38 with 66% Promoters, 6% Passives, and 28% Detractors. Net Promoter Score tracks whether CURE International's customers would recommend using the product based on a scale of -100 to 100.
CURE International Overall NPS
| 66% | Promoters |
|---|---|
| 6% | Passives |
| 28% | Detractors |
CURE International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 33 | Oct 2021 | 33 |
Nov 2021 0 | Nov 2021 | 0 |
Dec 2021 0 | Dec 2021 | 0 |
Mar 2022 11 | Mar 2022 | 11 |
Apr 2022 10 | Apr 2022 | 10 |
Jun 2022 0 | Jun 2022 | 0 |
Nov 2022 9 | Nov 2022 | 9 |
Jan 2023 14 | Jan 2023 | 14 |
Apr 2023 22 | Apr 2023 | 22 |
Mar 2024 31 | Mar 2024 | 31 |
Jul 2024 34 | Jul 2024 | 34 |
Oct 2026 38 | Oct 2026 | 38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CURE International NPS by Gender
Female customers rated CURE International's NPS 125 points higher than Male customers.
Male
-25
CURE International's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
100
CURE International's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
CURE International NPS by Ethnicity
CURE International's NPS was rated 100 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 100 | African American/Black | 100 |
CURE International NPS by Age
CURE International's NPS was rated 34 points by customers ages 41-45 on Comparably.
CURE International NPS by Usage
CURE International's NPS was rated 34 points by customers who have used CURE International's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
CURE International Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of CURE International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CURE International Customer Loyalty Score by Gender
Female customers rated CURE International's Customer Loyalty score 15% higher than Male customers.
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Male
55%
Yes
Female
70%
Yes
CURE International Customer Loyalty Score by Ethnicity
CURE International's Customer Loyalty score was rated 70% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CURE International.
70
out of 100
African American/Black
CURE International Customer Loyalty Score by Age
CURE International's Customer Loyalty score was rated 70% by customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 70% | 41-45 | 70% |
CURE International Customer Loyalty Score by Usage
CURE International's Customer Loyalty score was rated 40% by customers who have used CURE International's products/services for Less than 1 Year.
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CURE International Customer Loyalty Score by Industry
CURE International's Customer Loyalty score was rated 70% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
CURE International Product Quality
4.3/5
CURE International has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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CURE International Product Information
CURE International’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated CURE International's product the highest.
- Website
- http://cure.org
- Company Size
- 1,001-5,000 Employees
Industry
Non-Profit
Quick Insights into CURE International Product Quality
CURE International's Product Quality score was rated highest by African American/Black customers, and rated lowest by Male customers.
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Ranked CURE International Product Quality the Highest
Ranked CURE International Product Quality the Lowest
CURE International Product Quality Score by Gender
Female customers rated CURE International's Product Quality score 1 stars higher than Male customers.
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Male
4/5
Female
5/5
CURE International Product Quality Score by Ethnicity
CURE International's Product Quality score was rated 5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CURE International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
CURE International Product Quality Score by Age
CURE International's Product Quality score was rated 4.3 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CURE International.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.3 | 41-45 | 4.3 |
CURE International Product Quality Score by Usage
CURE International's Product Quality score was rated 4.6 stars by customers who have used CURE International's products/services for Less than 1 Year.
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CURE International Product Quality Score by Industry
CURE International's Product Quality score was rated 4.3 stars by Healthcare, Hospitals and Medicine industry customers.
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CURE International Pricing
CURE International ROI & Value For Money
4/5
CURE International has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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CURE International Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into CURE International ROI
CURE International's ROI score was rated highest by African American/Black customers, and rated lowest by Male customers.
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Ranked CURE International ROI the Highest
Ranked CURE International ROI the Lowest
CURE International ROI Score by Gender
Female customers rated CURE International's ROI score 1.4 stars higher than Male customers.
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Male
3.2/5
Female
4.6/5
CURE International ROI Score by Ethnicity
CURE International's ROI score was rated 4.6 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CURE International.
0
1
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3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.6 | African American/Black | 4.6 |
CURE International ROI Score by Age
CURE International's ROI score was rated 3.5 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.5 | 41-45 | 3.5 |
CURE International ROI Score by Usage
CURE International's ROI score was rated 4.1 stars by customers who have used CURE International's products/services for Less than 1 Year.
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CURE International ROI Score by Industry
CURE International's ROI score was rated 3.5 stars by Healthcare, Hospitals and Medicine industry customers.
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CURE International Customer Satisfaction (CSAT)
CURE International Customer Satisfaction (CSAT) Score
86 / 100
CURE International has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CURE International Customer Satisfaction
CURE International's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Male customers.
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Ranked CURE International Customer Satisfaction the Highest
Ranked CURE International Customer Satisfaction the Lowest
CURE International Customer Satisfaction Score by Gender
Female customers rated CURE International's Customer Satisfaction score 33 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CURE International.
67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
CURE International Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
CURE International's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CURE International.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CURE International Customer Satisfaction Score by Usage
CURE International's Customer Satisfaction score was rated 67 points by customers who have used CURE International's products/services for Less than 1 Year.
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CURE International Customer Service
4.2/5
CURE International has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About CURE International's Customer Service
Address
70 Ionia Ave SW, Grand Rapids, MI 49503
Website
http://cure.org
Phone Number
616-512-3105
CURE International's Social Links
Quick Insights into CURE International Customer Service
CURE International's Customer Service score was rated highest by African American/Black customers, and rated lowest by Male customers.
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Ranked CURE International Customer Service the Highest
Ranked CURE International Customer Service the Lowest
CURE International Customer Service Score by Gender
Female customers rated CURE International's Customer Service score 0.7 stars higher than Male customers.
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Male
3.9/5
Female
4.6/5
CURE International Customer Service Score by Ethnicity
CURE International's Customer Service score was rated 4.6 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CURE International.
0
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40
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100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.6 | African American/Black | 4.6 |
CURE International Customer Service Score by Age
CURE International's Customer Service score was rated 4.5 stars by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 4.5 | 41-45 | 4.5 |
CURE International Customer Service Score by Usage
CURE International's Customer Service score was rated 4 stars by customers who have used CURE International's products/services for Less than 1 Year.
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CURE International Customer Service Score by Industry
CURE International's Customer Service score was rated 4.1 stars by Healthcare, Hospitals and Medicine industry customers.
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CURE International as an Employer
Consumer vs. Employees
CURE International scored a 38 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of CURE International would recommend the brand to a friend. ENPS measures how likely CURE International employees would recommend working at CURE International to a friend.
Net Promoter Score
38
NPS Score
| 66% | Promoters |
|---|---|
| 6% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 47% | Promoters |
|---|---|
| 16% | Passive |
| 37% | Detractors |
