-42
NPS
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Curt Manufacturing
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About Curt Manufacturing's Brand
A manufacturer, importer, and distributor of trailer hitches and towing accessories.
Brand at a Glance
73%
Customer Loyalty
3/5
Product Quality
2.7/5
Pricing
2.3/5
Customer Service
Curt Manufacturing CMO
Joe Thompson
Joe Thompson serves as the Chief Marketing Officer of CURT Manufacturing, LLC. Joe started at CURT Manufacturing, LLC in Apr of 2015. Joe currently resides in the Dallas/Fort Worth Area.
Curt Manufacturing NPS
Curt Manufacturing's Net Promoter Score (NPS) is a -42 with 29% Promoters, 0% Passives, and 71% Detractors. Net Promoter Score tracks whether Curt Manufacturing's customers would recommend using the product based on a scale of -100 to 100.
Curt Manufacturing Overall NPS
| 29% | Promoters |
|---|---|
| 0% | Passives |
| 71% | Detractors |
Curt Manufacturing NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -100 | Sep 2023 | -100 |
Oct 2023 -100 | Oct 2023 | -100 |
Nov 2023 -100 | Nov 2023 | -100 |
Jan 2024 -100 | Jan 2024 | -100 |
Apr 2024 -60 | Apr 2024 | -60 |
Jun 2024 -67 | Jun 2024 | -67 |
Oct 2024 -43 | Oct 2024 | -43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Curt Manufacturing NPS by Gender
Curt Manufacturing's NPS was rated -100 by Male customers on Comparably.
Male
-100
Curt Manufacturing's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Curt Manufacturing's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Curt Manufacturing NPS by Age
Curt Manufacturing's NPS was rated -34 points by customers ages 66+ on Comparably.
Curt Manufacturing Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Curt Manufacturing users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Curt Manufacturing Customer Loyalty Score by Gender
Curt Manufacturing's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Curt Manufacturing.
Male
70%
Yes
Female
N/A
Yes
Curt Manufacturing Customer Loyalty Score by Age
Curt Manufacturing's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Curt Manufacturing.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
Curt Manufacturing Product Quality
3/5
Curt Manufacturing has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Curt Manufacturing Product Information
Curt Manufacturing’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.curtmfg.com/
- Company Size
- 1,001-5,000 Employees
Industry
Transportation
Quick Insights into Curt Manufacturing Product Quality
Curt Manufacturing's Product Quality score was rated highest by customers ages 66+.
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Ranked Curt Manufacturing Product Quality the Highest
Curt Manufacturing Product Quality Score by Gender
Curt Manufacturing's Product Quality score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Curt Manufacturing.
Male
2/5
Female
N/A
Curt Manufacturing Product Quality Score by Age
Curt Manufacturing's Product Quality score was rated 3.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Curt Manufacturing.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3.5 | 66+ | 3.5 |
Curt Manufacturing Pricing
Curt Manufacturing ROI & Value For Money
2.7/5
Curt Manufacturing has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Curt Manufacturing ROI
Curt Manufacturing's ROI score was rated highest by customers ages 66+.
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Ranked Curt Manufacturing ROI the Highest
Curt Manufacturing ROI Score by Gender
Curt Manufacturing's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Curt Manufacturing.
Male
1.5/5
Female
N/A
Curt Manufacturing ROI Score by Age
Curt Manufacturing's ROI score was rated 3 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Curt Manufacturing.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3 | 66+ | 3 |
Curt Manufacturing Customer Satisfaction (CSAT)
Curt Manufacturing Customer Satisfaction (CSAT) Score
20 / 100
Curt Manufacturing has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Curt Manufacturing Customer Satisfaction
Curt Manufacturing's Customer Satisfaction score was rated highest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Curt Manufacturing's Customer Satisfaction.
Ranked Curt Manufacturing Customer Satisfaction the Highest
Curt Manufacturing Customer Satisfaction Score by Gender
Curt Manufacturing's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Curt Manufacturing.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Curt Manufacturing Customer Satisfaction Score by Age
Curt Manufacturing's Customer Satisfaction score was rated 33 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Curt Manufacturing.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 33% |
Curt Manufacturing Customer Service
2.3/5
Curt Manufacturing has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Curt Manufacturing's Customer Service
Address
6208 Industrial Dr., Eau Claire, WI
Website
http://www.curtmfg.com/
Phone Number
715-831-8713
Quick Insights into Curt Manufacturing Customer Service
Curt Manufacturing's Customer Service score was rated highest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Curt Manufacturing's Customer Service score.
Ranked Curt Manufacturing Customer Service the Highest
Curt Manufacturing Customer Service Score by Gender
Curt Manufacturing's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Curt Manufacturing.
Male
1.5/5
Female
N/A
Curt Manufacturing Customer Service Score by Age
Curt Manufacturing's Customer Service score was rated 2 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Curt Manufacturing.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 2 | 66+ | 2 |
Curt Manufacturing as an Employer
2.9/5
Curt Manufacturing has a 2.9/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Curt Manufacturing scored a -42 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Curt Manufacturing would recommend the brand to a friend. ENPS measures how likely Curt Manufacturing employees would recommend working at Curt Manufacturing to a friend.
Net Promoter Score
-42
NPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
