Customer Lobby helps service-based businesses get, manage and publish online reviews from their clients. read more
Customer Lobby Company Culture
Customer Lobby Culture
This score is derived from employee ratings & reviews3.4/5
Customer Lobby's Overall Culture is rated C+
Top Rated Culture Dimensions
Work Culture
B-Leadership
C+Retention
C+CEO Rating
DeNPS
DCustomer Lobby CEO
Bottom 15%Bottom 15% of Similar Size Companies on Comparably
Ted Paff
58 /100
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Diversity at Customer Lobby
N/A
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Anonymously Rate Your Experience & Make Work BetterWomen at Customer Lobby
N/A
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Anonymously Rate Your Experience & Make Work BetterCustomer Lobby eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 15%Bottom 15% of Similar Size Companies on Comparably
Recommend to a Friend?
-50
Customer Lobby employees are -50% more likely to recommend Customer Lobby as a great place to work
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Working at Customer Lobby
Working at Customer Lobby is rated average by 5 employees, across various culture dimensions. Customer Lobby employees are most satisfied about Work Culture, Leadership, and Retention categories, putting Customer Lobby’s culture in the Top 50% compared to similar sized companies on Comparably and in the Top 50% compared to other companies in San Francisco. See below in detail how working at Customer Lobby was rated by employees.
Overall Company Culture at Customer Lobby
C+
Overall Company Culture at Customer Lobby is rated C+
Last updated months ago
Top
50%
Customer Lobby ranks in the Top 50% of other companies on Comparably with 51-200 Employees for Overall Company Culture Score
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Customer Lobby Company Overview
Customer Lobby helps service-based businesses get, manage and publish online reviews from their clients.
Customer Lobby Mission, Vision & Values
Customer Lobby Mission & Values
- Help others
- Simplify
- Add something to what exists
- Be honest
- Be compassionate
- Fail small, fast and often
- Plan on evolving – it’s never done
- Honor ideas
| Headquarter | 2020 Milvia St., #400 Berkeley, CA United States of America |
|---|---|
| Website | www.customerlobby.com |
| Founding Date | 2007 |
| Tel | (866) 718-9549 |
Customer Lobby Competitors
Customer Lobby competitors include Yelp and Angi. Customer Lobby ranks 1st in Overall Culture Score on Comparably vs its competitors. See below how Customer Lobby compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Customer Lobby Employees
5 employees at Customer Lobby have reviewed Customer Lobby across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 5 Customer Lobby employees give their leadership a grade of C+, or Top 50% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Joining Customer Lobby - Employee Onboarding
The prevailing opinion from Comparably users in San Francisco about their company is that it was very prepared on their first day. San Francisco employees concluded that their overall onboarding experience was positive. 78% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Customer Lobby KPIs and OKRs
Employees’ understanding of Customer Lobby's KPIs and OKRs is essential for its success. Out of 1 Customer Lobby employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Customer Lobby CEO & Leadership
Customer Lobby CEO - Ted Paff
58 /100
Ted’s approval rate is lower compared to CEOs at similar sized companies, putting Ted in the Bottom 15% of all CEOs of similar-sized companies on Comparably, and in the Bottom 15% compared to CEOs of all other companies in San Francisco. Ted Paff’s employees rank Customer Lobby in the Top 40% for Work Culture, in the Top 50% for Leadership, and in the Top 50% for Retention. When compared to Customer Lobby’s competitors, Ted Paff ranks below Yelp CEO Jeremy Stoppelman.
Customer Lobby Leadership
Ted Paff CEO / President
Ted Paff serves as the CEO / President of Customer Lobby.
John Ellis Vice President of Sales
John Ellis serves as the Vice President of Sales of Customer Lobby.
Shiv Indap VP Engineering
Shiv Indap serves as the VP Engineering of Customer Lobby.
Customer Lobby Salaries
How much does Customer Lobby pay?
How much do people at Customer Lobby get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Customer Lobby is $124,072, or $59 per hour, while the estimated median salary is $145,221, or $69 per hour.
At Customer Lobby, the highest paid job is a Director of Engineering at $185,236 annually and the lowest is a CS Rep at $56,148 annually. Average Customer Lobby salaries by department include: Admin at $77,937, Product at $134,631, Marketing at $190,071, and HR at $107,686. Half of Customer Lobby salaries are above $145,221.
1 employee at Customer Lobby ranks their Compensation in the Bottom 15% of similar sized companies in the US (based on 5 ratings) while 1 employee at Customer Lobby ranks their Perks And Benefits in the Bottom 5% of similar sized companies in the US (based on 2 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $83k | $83k | 1st Percentile |
20th Percentile $115k | $115k | 20th Percentile |
40th Percentile $145k | $145k | 40th Percentile |
60th Percentile $210k | $210k | 60th Percentile |
80th Percentile $249k | $249k | 80th Percentile |
100th Percentile $347k | $347k | 100th Percentile |
$124,072*
Average Compensation
$145,221*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Customer Lobby Salaries by Department
Diversity & Inclusion at Customer Lobby
The Diversity score provides insights into how diverse employees feel and rate their work experience at Customer Lobby across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Customer Lobby PTO
Customer Lobby's PTO and Vacation policy typically gives unlimited days off a year.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Customer Lobby Careers
Customer Lobby Jobs
No Recent Jobs found for Customer Lobby on Comparably
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H1B Visa
In 2019, Customer Lobby applied for 1 H1B visas.
Work Permit Application Outcome
1
Total Applied
H1B Applications Outcome
- 0% Granted ( out of 1)
- 0% Denied ( out of 1)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 1)
- 100% Certified-Withdrawn Application was approved but later withdrawn by employer (1 out of 1)
This data was calculated using publicly sourced data from OFLC Performance Data
Let Customer Lobby Know You Want To Work There
Overview of Candidates Interested in Customer Lobby on Comparably
Candidates By Department
Executive | 100% |
|---|
Candidates By Location
Berkeley | 100% |
|---|
Frequently Asked Questions regarding Customer Lobby
What is Customer Lobby address?
Customer Lobby location is at 2020 Milvia St., #400
Who is the CEO of Customer Lobby?
Customer Lobby CEO is Ted Paff, their score by employees is 58
What is Customer Lobby eNPS?
The eNPS for Customer Lobby is -50
What is the salary for Sales Associate in Customer Lobby?
Sales Associate average salary in the US is 83k
What are the salaries in the Customer Support in Customer Lobby?
The average salaries for Customer Support in Customer Lobby is 72k
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