13
NPS
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Daikin North America
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About Daikin North America's Brand
Brand at a Glance
71%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.2/5
Customer Service
Daikin North America NPS
Daikin North America's Net Promoter Score (NPS) is a 13 with 54% Promoters, 5% Passives, and 41% Detractors. Net Promoter Score tracks whether Daikin North America's customers would recommend using the product based on a scale of -100 to 100.
Daikin North America Overall NPS
| 54% | Promoters |
|---|---|
| 5% | Passives |
| 41% | Detractors |
Daikin North America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 10 | Jul 2023 | 10 |
Sep 2023 9 | Sep 2023 | 9 |
Oct 2023 9 | Oct 2023 | 9 |
Dec 2023 4 | Dec 2023 | 4 |
Feb 2024 10 | Feb 2024 | 10 |
Jun 2024 9 | Jun 2024 | 9 |
Dec 2024 13 | Dec 2024 | 13 |
Jan 2025 13 | Jan 2025 | 13 |
Feb 2025 10 | Feb 2025 | 10 |
Apr 2025 14 | Apr 2025 | 14 |
Jan 2026 16 | Jan 2026 | 16 |
Mar 2026 14 | Mar 2026 | 14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Daikin North America NPS by Gender
Daikin North America's NPS was rated -14 by Male customers on Comparably.
Male
-14
Daikin North America's NPS was rated -14 by Male customers on Comparably.
43%
Promoters
0%
Passives
57%
Detractors
Female
N/A
Daikin North America's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Daikin North America NPS by Ethnicity
Daikin North America's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Daikin North America NPS by Usage
Daikin North America's NPS was rated 34 points by customers who have used Daikin North America's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 34 | 5 to 10 Years | 34 |
Daikin North America Customer Reviews
Out of the 3 Daikin North America customer reviews 1 was positive and 2 were constructive. Daikin North America customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Daikin North America Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Daikin North America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Daikin North America Customer Loyalty Score by Gender
Daikin North America's Customer Loyalty score was rated 61 by Male customers on Comparably.
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Male
61%
Yes
Female
N/A
Yes
Daikin North America Customer Loyalty Score by Ethnicity
Daikin North America's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Daikin North America.
70
out of 100
Caucasian
Daikin North America Customer Loyalty Score by Usage
Daikin North America's Customer Loyalty score was rated 100% by customers who have used Daikin North America's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Daikin North America Customer Loyalty Score by Industry
Daikin North America's Customer Loyalty score was rated 70% by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Daikin North America Product Quality
3.3/5
Daikin North America has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Daikin North America Product Information
Daikin North America’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Daikin North America's product the highest.
- Company Size
- 10,000+ Employees
Quick Insights into Daikin North America Product Quality
Daikin North America's Product Quality score was rated highest by customers from the Construction industry.
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Ranked Daikin North America Product Quality the Highest
Daikin North America Product Quality Score by Gender
Daikin North America's Product Quality score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Daikin North America.
Male
3/5
Female
N/A
Daikin North America Product Quality Score by Ethnicity
Daikin North America's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Daikin North America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Daikin North America Product Quality Score by Usage
Daikin North America's Product Quality score was rated 3.5 stars by customers who have used Daikin North America's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Daikin North America Product Quality Score by Industry
Daikin North America's Product Quality score was rated 4.1 stars by Construction industry customers.
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Daikin North America Pricing
Daikin North America ROI & Value For Money
3.4/5
Daikin North America has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Daikin North America Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Quick Insights into Daikin North America ROI
Daikin North America's ROI score was rated highest by customers from the Construction industry.
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Ranked Daikin North America ROI the Highest
Daikin North America ROI Score by Gender
Daikin North America's ROI score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Daikin North America.
Male
2.8/5
Female
N/A
Daikin North America ROI Score by Ethnicity
Daikin North America's ROI score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Daikin North America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Daikin North America ROI Score by Usage
Daikin North America's ROI score was rated 3.5 stars by customers who have used Daikin North America's products/services for 5 to 10 Years.
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Daikin North America ROI Score by Industry
Daikin North America's ROI score was rated 4.1 stars by Construction industry customers.
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Daikin North America Customer Satisfaction (CSAT)
Daikin North America Customer Satisfaction (CSAT) Score
55 / 100
Daikin North America has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
48%
Satisfied
7%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Daikin North America Customer Satisfaction
Daikin North America's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Daikin North America Customer Satisfaction the Highest
Daikin North America Customer Satisfaction Score by Gender
Daikin North America's Customer Satisfaction score was rated 50 by Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
Daikin North America Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Daikin North America's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Daikin North America.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
33%
Daikin North America Customer Service
3.2/5
Daikin North America has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Daikin North America's Customer Service
Website
http://www.northamerica-daikin.com/
Quick Insights into Daikin North America Customer Service
Daikin North America's Customer Service score was rated highest by customers from the Construction industry.
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Ranked Daikin North America Customer Service the Highest
Daikin North America Customer Service Score by Gender
Daikin North America's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Daikin North America.
Male
2.6/5
Female
N/A
Daikin North America Customer Service Score by Ethnicity
Daikin North America's Customer Service score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Daikin North America.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Daikin North America Customer Service Score by Usage
Daikin North America's Customer Service score was rated 3.3 stars by customers who have used Daikin North America's products/services for 5 to 10 Years.
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Daikin North America Customer Service Score by Industry
Daikin North America's Customer Service score was rated 3.5 stars by Construction industry customers.
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Daikin North America as an Employer
Consumer vs. Employees
Daikin North America scored a 13 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Daikin North America would recommend the brand to a friend. ENPS measures how likely Daikin North America employees would recommend working at Daikin North America to a friend.
Net Promoter Score
13
NPS Score
| 54% | Promoters |
|---|---|
| 5% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 41% | Promoters |
|---|---|
| 21% | Passive |
| 38% | Detractors |
