-75
NPS
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DailyPay
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About DailyPay's Brand
DailyPay is the leading fintech provider of earned income software that easily integrates with large companies’ payroll and time management systems to allow employees to harness the power of their pay. DailyPay strengthens the employee-employer bond through a unique pay experience, called PayEx™, which leads to increased employee engagement and retention, with minimal effort and with no cost to the employer.
Brand at a Glance
76%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
DailyPay NPS
DailyPay's Net Promoter Score (NPS) is a -75 with 11% Promoters, 3% Passives, and 86% Detractors. Net Promoter Score tracks whether DailyPay's customers would recommend using the product based on a scale of -100 to 100.
DailyPay Overall NPS
| 11% | Promoters |
|---|---|
| 3% | Passives |
| 86% | Detractors |
DailyPay NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -57 | May 2023 | -57 |
Jun 2023 -62 | Jun 2023 | -62 |
Jul 2023 -65 | Jul 2023 | -65 |
Aug 2023 -67 | Aug 2023 | -67 |
Sep 2023 -74 | Sep 2023 | -74 |
Oct 2023 -76 | Oct 2023 | -76 |
Nov 2023 -76 | Nov 2023 | -76 |
Dec 2023 -78 | Dec 2023 | -78 |
Jan 2024 -78 | Jan 2024 | -78 |
Mar 2024 -81 | Mar 2024 | -81 |
Aug 2024 -75 | Aug 2024 | -75 |
Oct 2024 -75 | Oct 2024 | -75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DailyPay NPS by Gender
Male customers rated DailyPay's NPS 58 points higher than Female customers.
Male
-42
DailyPay's NPS was rated -42 by Male customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
Female
-100
DailyPay's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
DailyPay NPS by Ethnicity
DailyPay's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black -76 | African American/Black | -76 |
DailyPay NPS by Usage
DailyPay's NPS was rated the highest by customers who have used DailyPay's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -72 | Less than 1 Year | -72 |
1 to 2 Years -76 | 1 to 2 Years | -76 |
2 to 5 Years -66 | 2 to 5 Years | -66 |
DailyPay Customer Reviews
Out of the 4 DailyPay customer reviews 0 were positive and 4 were constructive. DailyPay customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
DailyPay Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of DailyPay users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DailyPay Customer Loyalty Score by Gender
Female customers rated DailyPay's Customer Loyalty score 11% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of DailyPay.
Male
61%
Yes
Female
72%
Yes
DailyPay Customer Loyalty Score by Ethnicity
DailyPay's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of DailyPay.
70
out of 100
Caucasian
66
out of 100
African American/Black
DailyPay Customer Loyalty Score by Usage
DailyPay's Customer Loyalty score was rated the highest by customers who have used DailyPay's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
DailyPay Customer Loyalty Score by Industry
DailyPay's Customer Loyalty score was rated 74% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
DailyPay Product Quality
1.5/5
DailyPay has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock DailyPay's overall Product Quality score rated by its users and customers.
DailyPay Product Information
DailyPay’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated DailyPay's product the highest.
- Website
- http://dailypay.com
- Company Size
- 51-200 Employees
Industry
Banking and Financial Services
Quick Insights into DailyPay Product Quality
DailyPay's Product Quality score was rated highest by customers who have used DailyPay's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked DailyPay's Product Quality.
Ranked DailyPay Product Quality the Highest
Ranked DailyPay Product Quality the Lowest
DailyPay Product Quality Score by Gender
DailyPay's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of DailyPay.
Male
1.5/5
Female
1.5/5
DailyPay Product Quality Score by Ethnicity
DailyPay's Product Quality score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of DailyPay.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
DailyPay Product Quality Score by Usage
DailyPay's Product Quality score was rated 1.5 stars by customers who have used DailyPay's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
DailyPay Product Quality Score by Industry
DailyPay's Product Quality score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
DailyPay Pricing
DailyPay ROI & Value For Money
1.5/5
DailyPay has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock DailyPay's overall ROI score rated by its users and customers.
DailyPay Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into DailyPay ROI
DailyPay's ROI score was rated highest by customers who have used DailyPay's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked DailyPay's ROI score.
Ranked DailyPay ROI the Highest
Ranked DailyPay ROI the Lowest
DailyPay ROI Score by Gender
DailyPay's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of DailyPay.
Male
1.5/5
Female
1.5/5
DailyPay ROI Score by Ethnicity
DailyPay's ROI score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of DailyPay.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
DailyPay ROI Score by Usage
DailyPay's ROI score was rated 1.5 stars by customers who have used DailyPay's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
DailyPay ROI Score by Industry
DailyPay's ROI score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
DailyPay Customer Satisfaction (CSAT)
DailyPay Customer Satisfaction (CSAT) Score
12 / 100
DailyPay has an overall Customer Satisfaction score of 12 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
3%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
82%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into DailyPay Customer Satisfaction
DailyPay's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked DailyPay's Customer Satisfaction.
Ranked DailyPay Customer Satisfaction the Highest
Ranked DailyPay Customer Satisfaction the Lowest
DailyPay Customer Satisfaction Score by Gender
Male customers rated DailyPay's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of DailyPay.
29 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 71% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
DailyPay Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
DailyPay's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of DailyPay.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to African American/Black
DailyPay's Customer Satisfaction (CSAT) score was rated 12% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of DailyPay.
12 / 100
Very Satisfied
0%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
88%
DailyPay Customer Satisfaction Score by Usage
DailyPay's Customer Satisfaction score was rated the highest by customers who have used DailyPay's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
DailyPay Customer Satisfaction Score by Industry
DailyPay's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "DailyPay Customer Satisfaction Score by Industry",
"text": "DailyPay's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "DailyPay's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}DailyPay Customer Service
1.5/5
DailyPay has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock DailyPay's overall Customer Service score rated by its users and customers.
About DailyPay's Customer Service
Address
55 Broad St, York, NY 10004
Website
http://dailypay.com
DailyPay's Social Links
Quick Insights into DailyPay Customer Service
DailyPay's Customer Service score was rated highest by customers who have used DailyPay's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked DailyPay's Customer Service score.
Ranked DailyPay Customer Service the Highest
Ranked DailyPay Customer Service the Lowest
DailyPay Customer Service Score by Gender
DailyPay's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of DailyPay.
Male
1.5/5
Female
1.5/5
DailyPay Customer Service Score by Ethnicity
DailyPay's Customer Service score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of DailyPay.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
DailyPay Customer Service Score by Usage
DailyPay's Customer Service score was rated 1.5 stars by customers who have used DailyPay's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
DailyPay Customer Service Score by Industry
DailyPay's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Consumer vs. Employees
DailyPay scored a -75 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of DailyPay would recommend the brand to a friend. ENPS measures how likely DailyPay employees would recommend working at DailyPay to a friend.
Net Promoter Score
-75
NPS Score
| 11% | Promoters |
|---|---|
| 3% | Passive |
| 86% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 24% | Promoters |
|---|---|
| 19% | Passive |
| 57% | Detractors |
