66
NPS
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Daniel's Jewelers
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About Daniel's Jewelers' Brand
Daniel's is a jewelry retailer serving in southern and central California.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4.3/5
Customer Service
Daniel's Jewelers NPS
Daniel's Jewelers's Net Promoter Score (NPS) is a 66 with 83% Promoters, 0% Passives, and 17% Detractors. Net Promoter Score tracks whether Daniel's Jewelers's customers would recommend using the product based on a scale of -100 to 100.
Daniel's Jewelers Overall NPS
| 83% | Promoters |
|---|---|
| 0% | Passives |
| 17% | Detractors |
Daniel's Jewelers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
Jul 2023 100 | Jul 2023 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
Sep 2023 100 | Sep 2023 | 100 |
Jun 2024 77 | Jun 2024 | 77 |
Sep 2025 80 | Sep 2025 | 80 |
Dec 2025 63 | Dec 2025 | 63 |
May 2026 67 | May 2026 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Daniel's Jewelers Customer Reviews
Out of the 2 Daniel's Jewelers customer reviews 2 were positive and 0 were constructive. Daniel's Jewelers customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Daniel's Jewelers Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Daniel's Jewelers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Daniel's Jewelers Product Quality
4.1/5
Daniel's Jewelers has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Daniel's Jewelers Product Information
Daniel's Jewelers’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- www.danielsjewelers.com
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Goods
Daniel's Jewelers Pricing
Daniel's Jewelers ROI & Value For Money
4/5
Daniel's Jewelers has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Daniel's Jewelers Customer Satisfaction (CSAT)
Daniel's Jewelers Customer Satisfaction (CSAT) Score
82 / 100
Daniel's Jewelers has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
55%
Satisfied
27%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Daniel's Jewelers Customer Service
4.3/5
Daniel's Jewelers has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Daniel's Jewelers's Customer Service
Address
Culver City, CA
Website
www.danielsjewelers.com
Daniel's Jewelers as an Employer
3.2/5
Daniel's Jewelers has a 3.2/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Daniel's Jewelers scored a 66 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Daniel's Jewelers would recommend the brand to a friend. ENPS measures how likely Daniel's Jewelers employees would recommend working at Daniel's Jewelers to a friend.
Net Promoter Score
66
NPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 37% | Promoters |
|---|---|
| 19% | Passive |
| 44% | Detractors |
