-11
NPS
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Dassault Falcon Jet
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About Dassault Falcon Jet's Brand
Brand at a Glance
80%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Dassault Falcon Jet NPS
Dassault Falcon Jet's Net Promoter Score (NPS) is a -11 with 33% Promoters, 23% Passives, and 44% Detractors. Net Promoter Score tracks whether Dassault Falcon Jet's customers would recommend using the product based on a scale of -100 to 100.
Dassault Falcon Jet Overall NPS
| 33% | Promoters |
|---|---|
| 23% | Passives |
| 44% | Detractors |
Dassault Falcon Jet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -1 | May 2022 | -1 |
Aug 2022 13 | Aug 2022 | 13 |
Nov 2022 11 | Nov 2022 | 11 |
Jul 2023 0 | Jul 2023 | 0 |
Aug 2023 0 | Aug 2023 | 0 |
Sep 2023 -8 | Sep 2023 | -8 |
Jan 2024 -16 | Jan 2024 | -16 |
May 2024 -8 | May 2024 | -8 |
Jul 2024 0 | Jul 2024 | 0 |
Aug 2024 -7 | Aug 2024 | -7 |
Nov 2024 -6 | Nov 2024 | -6 |
Mar 2025 -11 | Mar 2025 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dassault Falcon Jet NPS by Gender
Dassault Falcon Jet's NPS was rated 0 by Male customers on Comparably.
Male
0
Dassault Falcon Jet's NPS was rated by Male customers on Comparably.
0%
Promoters
100%
Passives
0%
Detractors
Female
N/A
Dassault Falcon Jet's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Dassault Falcon Jet NPS by Ethnicity
Dassault Falcon Jet's NPS was rated -25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
Dassault Falcon Jet Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Dassault Falcon Jet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dassault Falcon Jet Customer Loyalty Score by Gender
Dassault Falcon Jet's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Dassault Falcon Jet.
Male
100%
Yes
Female
N/A
Yes
Dassault Falcon Jet Customer Loyalty Score by Ethnicity
Dassault Falcon Jet's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Dassault Falcon Jet.
100
out of 100
Caucasian
Dassault Falcon Jet Customer Loyalty Score by Industry
Dassault Falcon Jet's Customer Loyalty score was rated 100% by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Dassault Falcon Jet Product Quality
3.6/5
Dassault Falcon Jet has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Dassault Falcon Jet Product Information
Dassault Falcon Jet’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Dassault Falcon Jet's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Enterprise
Government & Legal
Manufacturing
Quick Insights into Dassault Falcon Jet Product Quality
Dassault Falcon Jet's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Dassault Falcon Jet's Product Quality.
Ranked Dassault Falcon Jet Product Quality the Highest
Dassault Falcon Jet Product Quality Score by Gender
Dassault Falcon Jet's Product Quality score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Dassault Falcon Jet Product Quality Score by Ethnicity
Dassault Falcon Jet's Product Quality score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Dassault Falcon Jet.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Dassault Falcon Jet Product Quality Score by Industry
Dassault Falcon Jet's Product Quality score was rated 3.5 stars by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Dassault Falcon Jet Pricing
Dassault Falcon Jet ROI & Value For Money
3.5/5
Dassault Falcon Jet has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Dassault Falcon Jet Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Quick Insights into Dassault Falcon Jet ROI
Dassault Falcon Jet's ROI score was rated highest by Male customers.
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Ranked Dassault Falcon Jet ROI the Highest
Dassault Falcon Jet ROI Score by Gender
Dassault Falcon Jet's ROI score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Dassault Falcon Jet.
Male
3.5/5
Female
N/A
Dassault Falcon Jet ROI Score by Ethnicity
Dassault Falcon Jet's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Dassault Falcon Jet.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Dassault Falcon Jet ROI Score by Industry
Dassault Falcon Jet's ROI score was rated 3 stars by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Dassault Falcon Jet Customer Satisfaction (CSAT)
Dassault Falcon Jet Customer Satisfaction (CSAT) Score
38 / 100
Dassault Falcon Jet has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
19%
Satisfied
19%
Neither Satisfied nor Dissatisfied
44%
Dissatisfied
6%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Dassault Falcon Jet Customer Satisfaction
Dassault Falcon Jet's Customer Satisfaction score was rated highest by customers from the Aerospace and Aviation industry.
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Ranked Dassault Falcon Jet Customer Satisfaction the Highest
Dassault Falcon Jet Customer Satisfaction Score by Gender
Dassault Falcon Jet's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Dassault Falcon Jet.
67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Dassault Falcon Jet Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Dassault Falcon Jet's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Dassault Falcon Jet.
50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
Dassault Falcon Jet Customer Satisfaction Score by Industry
Dassault Falcon Jet's Customer Satisfaction score was rated 67 points by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Aerospace and Aviation",
"groupId": 496,
"score": 67,
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}Dassault Falcon Jet Customer Service
3.7/5
Dassault Falcon Jet has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Dassault Falcon Jet's overall Customer Service score rated by its users and customers.
About Dassault Falcon Jet's Customer Service
Address
Little Ferry, NJ
Website
http://www.dassaultfalcon.com
Phone Number
2015414419
Quick Insights into Dassault Falcon Jet Customer Service
Dassault Falcon Jet's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Dassault Falcon Jet's Customer Service score.
Ranked Dassault Falcon Jet Customer Service the Highest
Dassault Falcon Jet Customer Service Score by Gender
Dassault Falcon Jet's Customer Service score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Dassault Falcon Jet.
Male
3.6/5
Female
N/A
Dassault Falcon Jet Customer Service Score by Ethnicity
Dassault Falcon Jet's Customer Service score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Dassault Falcon Jet.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Dassault Falcon Jet Customer Service Score by Industry
Dassault Falcon Jet's Customer Service score was rated 3.1 stars by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Dassault Falcon Jet as an Employer
2.4/5
Dassault Falcon Jet has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Dassault Falcon Jet
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Dassault Falcon Jet scored a -11 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Dassault Falcon Jet would recommend the brand to a friend. ENPS measures how likely Dassault Falcon Jet employees would recommend working at Dassault Falcon Jet to a friend.
Net Promoter Score
-11
NPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 29% | Promoters |
|---|---|
| 8% | Passive |
| 63% | Detractors |
