49
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
David J. Joseph Company
Marketing or Exec? Claim Your Free Account
About David J. Joseph Company's Brand
The David J. Joseph Company is one of the leading U.S. scrap companies.
Brand at a Glance
79%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
David J. Joseph Company CMO
David J. Joseph Company NPS
David J. Joseph Company's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether David J. Joseph Company's customers would recommend using the product based on a scale of -100 to 100.
David J. Joseph Company Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
David J. Joseph Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 0 | Feb 2021 | 0 |
Jan 2022 -50 | Jan 2022 | -50 |
Feb 2022 0 | Feb 2022 | 0 |
May 2023 25 | May 2023 | 25 |
Sep 2023 40 | Sep 2023 | 40 |
Apr 2024 49 | Apr 2024 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
David J. Joseph Company Customer Reviews
Out of the 2 David J. Joseph Company customer reviews 1 was positive and 1 was constructive. David J. Joseph Company customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
David J. Joseph Company Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of David J. Joseph Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
David J. Joseph Company Product Quality
3.4/5
David J. Joseph Company has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock David J. Joseph Company's overall Product Quality score rated by its users and customers.
David J. Joseph Company Product Information
David J. Joseph Company’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.djj.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
Travel
David J. Joseph Company Pricing
David J. Joseph Company ROI & Value For Money
3.5/5
David J. Joseph Company has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock David J. Joseph Company's overall ROI score rated by its users and customers.
David J. Joseph Company Customer Satisfaction (CSAT)
David J. Joseph Company Customer Satisfaction (CSAT) Score
80 / 100
David J. Joseph Company has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
David J. Joseph Company Customer Service
3.6/5
David J. Joseph Company has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock David J. Joseph Company's overall Customer Service score rated by its users and customers.
About David J. Joseph Company's Customer Service
Address
300 Pike Street, Cincinnati, OH 45202
Website
http://www.djj.com/
Phone Number
(513)419-6200
David J. Joseph Company as an Employer
2.8/5
David J. Joseph Company has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of David J. Joseph Company
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
David J. Joseph Company scored a 49 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of David J. Joseph Company would recommend the brand to a friend. ENPS measures how likely David J. Joseph Company employees would recommend working at David J. Joseph Company to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
