17
NPS
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DCCCD
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About DCCCD's Brand
The Dallas County Community College District is a network of seven community colleges in Dallas County.
Brand at a Glance
66%
Customer Loyalty
3.6/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
DCCCD CMO
DCCCD NPS
DCCCD's Net Promoter Score (NPS) is a 17 with 42% Promoters, 33% Passives, and 25% Detractors. Net Promoter Score tracks whether DCCCD's customers would recommend using the product based on a scale of -100 to 100.
DCCCD Overall NPS
| 42% | Promoters |
|---|---|
| 33% | Passives |
| 25% | Detractors |
DCCCD NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Jun 2021 100 | Jun 2021 | 100 |
Aug 2021 50 | Aug 2021 | 50 |
Nov 2021 60 | Nov 2021 | 60 |
Dec 2021 57 | Dec 2021 | 57 |
Apr 2022 37 | Apr 2022 | 37 |
Jul 2022 22 | Jul 2022 | 22 |
May 2023 20 | May 2023 | 20 |
Sep 2023 18 | Sep 2023 | 18 |
May 2025 16 | May 2025 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DCCCD Customer Reviews
Out of the 2 DCCCD customer reviews 1 was positive and 1 was constructive. DCCCD customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
DCCCD Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of DCCCD users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DCCCD Product Quality
3.6/5
DCCCD has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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DCCCD Product Information
DCCCD’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://dcccd.edu/
- Company Size
- 10,000+ Employees
Industry
Tech
Education
DCCCD Pricing
DCCCD ROI & Value For Money
4/5
DCCCD has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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DCCCD Customer Satisfaction (CSAT)
DCCCD Customer Satisfaction (CSAT) Score
50 / 100
DCCCD has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DCCCD Customer Service
3.9/5
DCCCD has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About DCCCD's Customer Service
Address
Mesquite, TX United States of America
Website
http://dcccd.edu/
DCCCD as an Employer
3.8/5
DCCCD has a 3.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
DCCCD scored a 17 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of DCCCD would recommend the brand to a friend. ENPS measures how likely DCCCD employees would recommend working at DCCCD to a friend.
Net Promoter Score
17
NPS Score
| 42% | Promoters |
|---|---|
| 33% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 37% | Promoters |
|---|---|
| 26% | Passive |
| 37% | Detractors |
