-90
NPS
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DCH Auto Group
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About DCH Auto Group's Brand
"DCH Auto Group operates new and used car dealerships in New Jersey, New York, Connecticut, and California."
Brand at a Glance
68%
Customer Loyalty
1.6/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
DCH Auto Group NPS
DCH Auto Group's Net Promoter Score (NPS) is a -90 with 5% Promoters, 0% Passives, and 95% Detractors. Net Promoter Score tracks whether DCH Auto Group's customers would recommend using the product based on a scale of -100 to 100.
DCH Auto Group Overall NPS
| 5% | Promoters |
|---|---|
| 0% | Passives |
| 95% | Detractors |
DCH Auto Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -67 | Feb 2023 | -67 |
May 2023 -71 | May 2023 | -71 |
Aug 2023 -75 | Aug 2023 | -75 |
Sep 2023 -80 | Sep 2023 | -80 |
Oct 2023 -81 | Oct 2023 | -81 |
Nov 2023 -83 | Nov 2023 | -83 |
Dec 2023 -85 | Dec 2023 | -85 |
Feb 2024 -85 | Feb 2024 | -85 |
Mar 2024 -87 | Mar 2024 | -87 |
Sep 2024 -87 | Sep 2024 | -87 |
Nov 2024 -89 | Nov 2024 | -89 |
Aug 2025 -90 | Aug 2025 | -90 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DCH Auto Group NPS by Gender
DCH Auto Group's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
DCH Auto Group's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
DCH Auto Group's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
DCH Auto Group NPS by Ethnicity
DCH Auto Group's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
DCH Auto Group NPS by Usage
DCH Auto Group's NPS was rated -100 points by customers who have used DCH Auto Group's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
DCH Auto Group Customer Reviews
Out of the 3 DCH Auto Group customer reviews 0 were positive and 3 were constructive. DCH Auto Group customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
DCH Auto Group Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of DCH Auto Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DCH Auto Group Customer Loyalty Score by Gender
Female customers rated DCH Auto Group's Customer Loyalty score 16% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of DCH Auto Group.
Male
66%
Yes
Female
82%
Yes
DCH Auto Group Customer Loyalty Score by Ethnicity
DCH Auto Group's Customer Loyalty score was rated 66% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of DCH Auto Group.
66
out of 100
Caucasian
DCH Auto Group Customer Loyalty Score by Usage
DCH Auto Group's Customer Loyalty score was rated 55% by customers who have used DCH Auto Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
DCH Auto Group Product Quality
1.6/5
DCH Auto Group has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
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DCH Auto Group Product Information
DCH Auto Group’s product quality score is a 1.6 out of 5 as rated by its users and customers.
- Website
- http://dchauto.com/
- Company Size
- 51-200 Employees
Industry
Tech
Transportation
Quick Insights into DCH Auto Group Product Quality
DCH Auto Group's Product Quality score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked DCH Auto Group Product Quality the Highest
Ranked DCH Auto Group Product Quality the Lowest
DCH Auto Group Product Quality Score by Gender
DCH Auto Group's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of DCH Auto Group.
Male
1.5/5
Female
1.5/5
DCH Auto Group Product Quality Score by Ethnicity
DCH Auto Group's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of DCH Auto Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
DCH Auto Group Product Quality Score by Usage
DCH Auto Group's Product Quality score was rated 1.5 stars by customers who have used DCH Auto Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
DCH Auto Group Pricing
DCH Auto Group ROI & Value For Money
1.5/5
DCH Auto Group has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into DCH Auto Group ROI
DCH Auto Group's ROI score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked DCH Auto Group ROI the Highest
Ranked DCH Auto Group ROI the Lowest
DCH Auto Group ROI Score by Gender
DCH Auto Group's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of DCH Auto Group.
Male
1.5/5
Female
1.5/5
DCH Auto Group ROI Score by Ethnicity
DCH Auto Group's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of DCH Auto Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
DCH Auto Group ROI Score by Usage
DCH Auto Group's ROI score was rated 1.5 stars by customers who have used DCH Auto Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
DCH Auto Group Customer Satisfaction (CSAT)
DCH Auto Group Customer Satisfaction (CSAT) Score
11 / 100
DCH Auto Group has an overall Customer Satisfaction score of 11 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
6%
Satisfied
5%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
11%
Very Dissatisfied
72%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into DCH Auto Group Customer Satisfaction
DCH Auto Group's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked DCH Auto Group's Customer Satisfaction.
Ranked DCH Auto Group Customer Satisfaction the Highest
Ranked DCH Auto Group Customer Satisfaction the Lowest
DCH Auto Group Customer Satisfaction Score by Gender
DCH Auto Group's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of DCH Auto Group.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 86% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
DCH Auto Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
DCH Auto Group's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of DCH Auto Group.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
88%
DCH Auto Group Customer Satisfaction Score by Usage
DCH Auto Group's Customer Satisfaction score was rated 0 points by customers who have used DCH Auto Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
DCH Auto Group Customer Service
1.5/5
DCH Auto Group has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About DCH Auto Group's Customer Service
Address
South Amboy, NJ
Website
http://dchauto.com/
Quick Insights into DCH Auto Group Customer Service
DCH Auto Group's Customer Service score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked DCH Auto Group's Customer Service score.
Ranked DCH Auto Group Customer Service the Highest
Ranked DCH Auto Group Customer Service the Lowest
DCH Auto Group Customer Service Score by Gender
DCH Auto Group's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of DCH Auto Group.
Male
1.5/5
Female
1.5/5
DCH Auto Group Customer Service Score by Ethnicity
DCH Auto Group's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of DCH Auto Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
DCH Auto Group Customer Service Score by Usage
DCH Auto Group's Customer Service score was rated 1.5 stars by customers who have used DCH Auto Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
DCH Auto Group as an Employer
2.4/5
DCH Auto Group has a 2.4/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
DCH Auto Group scored a -90 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of DCH Auto Group would recommend the brand to a friend. ENPS measures how likely DCH Auto Group employees would recommend working at DCH Auto Group to a friend.
Net Promoter Score
-90
NPS Score
| 5% | Promoters |
|---|---|
| 0% | Passive |
| 95% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 11% | Promoters |
|---|---|
| 45% | Passive |
| 44% | Detractors |
