34
NPS
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DCM Group
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About DCM Group's Brand
ntegrated industrial and commercial construction services at your fingertips. Send us a message and a representative will get back to you.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
5/5
Customer Service
DCM Group NPS
DCM Group's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether DCM Group's customers would recommend using the product based on a scale of -100 to 100.
DCM Group Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
DCM Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Mar 2023 0 | Mar 2023 | 0 |
Apr 2025 33 | Apr 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DCM Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of DCM Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DCM Group Product Quality
5/5
DCM Group has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock DCM Group's overall Product Quality score rated by its users and customers.
DCM Group Product Information
DCM Group’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.dcmgroup.ca/en/
- Company Size
- 201-500 Employees
Industry
Tech
Banking
FinTech
DCM Group Pricing
DCM Group ROI & Value For Money
4/5
DCM Group has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock DCM Group's overall ROI score rated by its users and customers.
DCM Group Customer Satisfaction (CSAT)
DCM Group Customer Satisfaction (CSAT) Score
100 / 100
DCM Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DCM Group Customer Service
5/5
DCM Group has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock DCM Group's overall Customer Service score rated by its users and customers.
About DCM Group's Customer Service
Address
York, NY United States of America
Website
http://www.dcmgroup.ca/en/
Phone Number
780-464-6733
DCM Group as an Employer
Consumer vs. Employees
DCM Group scored a 34 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of DCM Group would recommend the brand to a friend. ENPS measures how likely DCM Group employees would recommend working at DCM Group to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
