-84
NPS
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Dealer Spike
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About Dealer Spike's Brand
Dealer Spike offers digital advertising services.
Brand at a Glance
49%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Dealer Spike NPS
Dealer Spike's Net Promoter Score (NPS) is a -84 with 8% Promoters, 0% Passives, and 92% Detractors. Net Promoter Score tracks whether Dealer Spike's customers would recommend using the product based on a scale of -100 to 100.
Dealer Spike Overall NPS
| 8% | Promoters |
|---|---|
| 0% | Passives |
| 92% | Detractors |
Dealer Spike NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -81 | Aug 2023 | -81 |
Sep 2023 -83 | Sep 2023 | -83 |
Nov 2023 -85 | Nov 2023 | -85 |
Jan 2024 -87 | Jan 2024 | -87 |
Mar 2024 -89 | Mar 2024 | -89 |
Oct 2024 -89 | Oct 2024 | -89 |
Mar 2025 -89 | Mar 2025 | -89 |
Apr 2025 -80 | Apr 2025 | -80 |
May 2025 -81 | May 2025 | -81 |
Jul 2025 -81 | Jul 2025 | -81 |
Dec 2025 -83 | Dec 2025 | -83 |
Jan 2026 -83 | Jan 2026 | -83 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dealer Spike NPS by Gender
Dealer Spike's NPS was rated -100 by Male customers on Comparably.
Male
-100
Dealer Spike's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Dealer Spike's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Dealer Spike NPS by Ethnicity
Dealer Spike's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Dealer Spike NPS by Usage
Dealer Spike's NPS was rated -100 points by customers who have used Dealer Spike's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
Dealer Spike Customer Reviews
Out of the 2 Dealer Spike customer reviews 0 were positive and 2 were constructive. Dealer Spike customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Dealer Spike Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of Dealer Spike users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dealer Spike Customer Loyalty Score by Gender
Dealer Spike's Customer Loyalty score was rated 35 by Male customers on Comparably.
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Male
35%
Yes
Female
N/A
Yes
Dealer Spike Customer Loyalty Score by Ethnicity
Dealer Spike's Customer Loyalty score was rated 28% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Dealer Spike.
28
out of 100
Caucasian
Dealer Spike Customer Loyalty Score by Usage
Dealer Spike's Customer Loyalty score was rated 21% by customers who have used Dealer Spike's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Dealer Spike Customer Loyalty Score by Industry
Dealer Spike's Customer Loyalty score was rated 40% by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Dealer Spike Product Quality
1.5/5
Dealer Spike has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Dealer Spike Product Information
Dealer Spike’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Dealer Spike's product the highest.
- Website
- http://www.dealerspike.com
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
Quick Insights into Dealer Spike Product Quality
Dealer Spike's Product Quality score was rated highest by customers who have used Dealer Spike's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Dealer Spike's Product Quality.
Ranked Dealer Spike Product Quality the Highest
Dealer Spike Product Quality Score by Gender
Dealer Spike's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Dealer Spike.
Male
1.5/5
Female
N/A
Dealer Spike Product Quality Score by Ethnicity
Dealer Spike's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Dealer Spike.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Dealer Spike Product Quality Score by Usage
Dealer Spike's Product Quality score was rated 1.5 stars by customers who have used Dealer Spike's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Dealer Spike Product Quality Score by Industry
Dealer Spike's Product Quality score was rated 1.5 stars by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Dealer Spike Pricing
Dealer Spike ROI & Value For Money
1.5/5
Dealer Spike has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Dealer Spike's overall ROI score rated by its users and customers.
Dealer Spike Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry.
Quick Insights into Dealer Spike ROI
Dealer Spike's ROI score was rated highest by customers who have used Dealer Spike's products/services for 2 to 5 Years.
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Ranked Dealer Spike ROI the Highest
Dealer Spike ROI Score by Gender
Dealer Spike's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Dealer Spike.
Male
1.5/5
Female
N/A
Dealer Spike ROI Score by Ethnicity
Dealer Spike's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Dealer Spike.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Dealer Spike ROI Score by Usage
Dealer Spike's ROI score was rated 1.5 stars by customers who have used Dealer Spike's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Dealer Spike ROI Score by Industry
Dealer Spike's ROI score was rated 1.5 stars by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Dealer Spike Customer Satisfaction (CSAT)
Dealer Spike Customer Satisfaction (CSAT) Score
7 / 100
Dealer Spike has an overall Customer Satisfaction score of 7 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
7%
Satisfied
0%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
6%
Very Dissatisfied
80%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Dealer Spike Customer Satisfaction
Dealer Spike's Customer Satisfaction score was rated highest by customers who have used Dealer Spike's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Dealer Spike's Customer Satisfaction.
Ranked Dealer Spike Customer Satisfaction the Highest
Dealer Spike Customer Satisfaction Score by Gender
Dealer Spike's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Dealer Spike.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 12% | |
Very Dissatisfied | 75% |
Dealer Spike Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Dealer Spike's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Dealer Spike.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
12%
Very Dissatisfied
75%
Dealer Spike Customer Satisfaction Score by Usage
Dealer Spike's Customer Satisfaction score was rated 0 points by customers who have used Dealer Spike's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Dealer Spike Customer Satisfaction Score by Industry
Dealer Spike's Customer Satisfaction score was rated 0 points by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Dealer Spike Customer Satisfaction Score by Industry",
"text": "Dealer Spike's Customer Satisfaction score was rated 0 points by Automotive and Transportation industry customers.",
"bars": [
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Dealer Spike's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "max",
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}Dealer Spike Customer Service
1.5/5
Dealer Spike has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Dealer Spike's overall Customer Service score rated by its users and customers.
About Dealer Spike's Customer Service
Address
Lake Oswego, OR 97035
Website
http://www.dealerspike.com
Phone Number
800-288-5917
Dealer Spike's Social Links
Quick Insights into Dealer Spike Customer Service
Dealer Spike's Customer Service score was rated highest by customers who have used Dealer Spike's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Dealer Spike's Customer Service score.
Ranked Dealer Spike Customer Service the Highest
Dealer Spike Customer Service Score by Gender
Dealer Spike's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Dealer Spike.
Male
1.5/5
Female
N/A
Dealer Spike Customer Service Score by Ethnicity
Dealer Spike's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Dealer Spike.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Dealer Spike Customer Service Score by Usage
Dealer Spike's Customer Service score was rated 1.5 stars by customers who have used Dealer Spike's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Dealer Spike Customer Service Score by Industry
Dealer Spike's Customer Service score was rated 1.5 stars by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Dealer Spike as an Employer
Consumer vs. Employees
Dealer Spike scored a -84 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Dealer Spike would recommend the brand to a friend. ENPS measures how likely Dealer Spike employees would recommend working at Dealer Spike to a friend.
Net Promoter Score
-84
NPS Score
| 8% | Promoters |
|---|---|
| 0% | Passive |
| 92% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 54% | Promoters |
|---|---|
| 25% | Passive |
| 21% | Detractors |
