16
NPS
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Dealer Tire
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About Dealer Tire's Brand
Dealer Tire, LLC helps original equipment automobile manufacturers to design, implement, and manage tire programs for their dealerships to
Brand at a Glance
47%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Dealer Tire CMO
Jane Lamb
Jane Lamb serves as the Partner, Chief Marketing Officer of Dealer Tire. Jane started at Dealer Tire in Feb of 2016. Jane currently resides in the Cleveland/Akron, Ohio Area.
Dealer Tire NPS
Dealer Tire's Net Promoter Score (NPS) is a 16 with 58% Promoters, 0% Passives, and 42% Detractors. Net Promoter Score tracks whether Dealer Tire's customers would recommend using the product based on a scale of -100 to 100.
Dealer Tire Overall NPS
| 58% | Promoters |
|---|---|
| 0% | Passives |
| 42% | Detractors |
Dealer Tire NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Feb 2021 0 | Feb 2021 | 0 |
Aug 2021 33 | Aug 2021 | 33 |
Mar 2022 0 | Mar 2022 | 0 |
Apr 2022 0 | Apr 2022 | 0 |
May 2022 -15 | May 2022 | -15 |
Oct 2022 0 | Oct 2022 | 0 |
Nov 2022 11 | Nov 2022 | 11 |
Oct 2023 20 | Oct 2023 | 20 |
Mar 2024 27 | Mar 2024 | 27 |
Jul 2025 17 | Jul 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dealer Tire NPS by Gender
Dealer Tire's NPS was rated 0 by Male customers on Comparably.
Male
0
Dealer Tire's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Dealer Tire's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Dealer Tire NPS by Usage
Dealer Tire's NPS was rated -34 points by customers who have used Dealer Tire's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
Dealer Tire Customer Reviews
Out of the 2 Dealer Tire customer reviews 1 was positive and 1 was constructive. Dealer Tire customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Dealer Tire Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Dealer Tire users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dealer Tire Customer Loyalty Score by Gender
Dealer Tire's Customer Loyalty score was rated 33 by Male customers on Comparably.
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Male
33%
Yes
Female
N/A
Yes
Dealer Tire Customer Loyalty Score by Usage
Dealer Tire's Customer Loyalty score was rated 10% by customers who have used Dealer Tire's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Dealer Tire Customer Loyalty Score by Industry
Dealer Tire's Customer Loyalty score was rated 40% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Dealer Tire Product Quality
3.8/5
Dealer Tire has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Dealer Tire Product Information
Dealer Tire’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Dealer Tire's product the highest.
- Website
- http://dealertire.com
- Company Size
- 501-1,000 Employees
Industry
Hardware and Devices
Quick Insights into Dealer Tire Product Quality
Dealer Tire's Product Quality score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Dealer Tire's Product Quality.
Ranked Dealer Tire Product Quality the Highest
Dealer Tire Product Quality Score by Gender
Dealer Tire's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Dealer Tire.
Male
3.5/5
Female
N/A
Dealer Tire Product Quality Score by Usage
Dealer Tire's Product Quality score was rated 3 stars by customers who have used Dealer Tire's products/services for Less than 1 Year.
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Dealer Tire Product Quality Score by Industry
Dealer Tire's Product Quality score was rated 3.8 stars by Tech industry customers.
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Dealer Tire Pricing
Dealer Tire ROI & Value For Money
3.6/5
Dealer Tire has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Dealer Tire Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Dealer Tire ROI
Dealer Tire's ROI score was rated highest by customers from the Tech industry.
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Ranked Dealer Tire ROI the Highest
Dealer Tire ROI Score by Gender
Dealer Tire's ROI score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Dealer Tire.
Male
2.9/5
Female
N/A
Dealer Tire ROI Score by Usage
Dealer Tire's ROI score was rated 2.1 stars by customers who have used Dealer Tire's products/services for Less than 1 Year.
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Dealer Tire ROI Score by Industry
Dealer Tire's ROI score was rated 3.6 stars by Tech industry customers.
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Dealer Tire Customer Satisfaction (CSAT)
Dealer Tire Customer Satisfaction (CSAT) Score
78 / 100
Dealer Tire has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Dealer Tire Customer Satisfaction
Dealer Tire's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Dealer Tire's Customer Satisfaction.
Ranked Dealer Tire Customer Satisfaction the Highest
Dealer Tire Customer Satisfaction Score by Gender
Dealer Tire's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Dealer Tire.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 67% | |
Very Dissatisfied | 0% |
Dealer Tire Customer Service
3.6/5
Dealer Tire has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Dealer Tire's Customer Service
Address
3711 Chester Avenue, Cleveland, OH
Website
http://dealertire.com
Phone Number
(216) 426-7170
Quick Insights into Dealer Tire Customer Service
Dealer Tire's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Dealer Tire's Customer Service score.
Ranked Dealer Tire Customer Service the Highest
Dealer Tire Customer Service Score by Gender
Dealer Tire's Customer Service score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Dealer Tire.
Male
3/5
Female
N/A
Dealer Tire Customer Service Score by Usage
Dealer Tire's Customer Service score was rated 2.3 stars by customers who have used Dealer Tire's products/services for Less than 1 Year.
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Dealer Tire Customer Service Score by Industry
Dealer Tire's Customer Service score was rated 3.8 stars by Tech industry customers.
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Dealer Tire as an Employer
4.2/5
Dealer Tire has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Dealer Tire scored a 16 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Dealer Tire would recommend the brand to a friend. ENPS measures how likely Dealer Tire employees would recommend working at Dealer Tire to a friend.
Net Promoter Score
16
NPS Score
| 58% | Promoters |
|---|---|
| 0% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 52% | Promoters |
|---|---|
| 16% | Passive |
| 32% | Detractors |
