Decathlon FAQs

Decathlon offers a two-year warranty on all of your products, from the date of purchase.

What's even better? We offer a lifetime warranty on our bikes and bike parts.

We are not happy until you are! We take great pride in our warranty and work hard every day to improve our products and provide you with the best service we possibly can.

If for any reason, you don't like the product you received, then there is nothing to worry about. We work to ensure that you are satisfied.

Please see our Returns Instructions for complete guidelines on how to return your order.

We know that finding the perfect fit is important for you. That's why we created specific size guides for each style of clothing and gear.

You will find the Size Chart compatible to your product on its product page. Click on the link next to the Size Selection drop box, as shown below:

Once you have clicked on the Size Chart button, a pop-up will appear with the relevant size chart.The picture provides a guide on how to measure yourself. Use your measurements to find your size in the table shown below:

The size chart for shoes comes with European and US sizes to help you find the correct fit.

A note on our shoe sizing:

We are in a transition period with our tags and some still need to be updated with the actual size. The size displayed on the inside/outside tags of our shoes may not correspond to the size you ordered online.

We assure you that the size you ordered online and the shoe size you received match despite what the tags may say.

Please try on the shoes before suspecting that the wrong size was shipped.

If you have any questions feel free to contact us at [email protected].

Thank you for your patience during this process!

We are in a transition period with our tags and some still need to be updated with the actual size. The size displayed on the inside/outside tags of our shoes may not correspond with the size you ordered online.

We assure you that the size you ordered online and the shoe size you received match despite what the tags may say.

Please try on the shoes before suspecting that the wrong size was shipped.

If you have any questions feel free to contact us at [email protected]. Thank you for your patience during this process!

We accept MasterCard, Visa, Discover and Diners.

The order status page updates in real time as the status of the shipment changes. Possible statuses are:

Confirmed- You have successfully completed a checkout, but we have not shipped or fulfilled the order yet. This is a good time tocapture payment.

On its way- We havemarked the order as fulfilled or partially fulfilled,and the shipment is in transit.

Out for delivery- The shipment has arrived in your area and will be delivered soon. For an InStore Pick-up, your order will be ready to pick up 24 hours after receiving this notification.

Delivered- Your product has been delivered.

To check the status of your order, please log in to your account and click on Order Status, as indicated in the images below:

We do not offer any type of wholesale service for outside vendors. All Decathlon products must be sold through certified Decathlon channels.

However, if you are interested in purchasing our products in bulk for a special occasion, then feel free to contact us. We look forward to seeing how we can help out!

Sales tax is applicable in certain states based on state and local tax rules.

Decathlon is shipping exclusively to the contiguous US addresses during our soft launch in the US.

We are not offering international shippingat this time.

Decathlon operates online in many countries, and we encourage you to visit their respective sites to purchase Decathlon products there.

Please click the country link below to discover its website!

FRANCE

GREATER CHINA

SPAIN

ITALY

POLAND

RUSSIA

INDIA

GERMANY

PORTUGAL

BELGIUM

UK

BRAZIL

TURKEY

HUNGARY

ROMANIA

CZECH REPUBLIC

NETHERLANDS

THALAND

BULGARIA

MOROCCO

CROATIA

SLOVAKIA

MEXICO

SWEDEN

SINGAPORE

MALAYSIA

SLOVENIA

IVORY COAST

COLOMBIA

GHANA

PHILIPPINES

SWITZERLAND

ISRAEL

SOUTH AFRICA

TUNISIA

INDONESIA

AUSTRALIA

CHILE

CANADA

EGYPT

DEMOCRATIC REP OF THE CONGO

CAMBODIA

AUSTRIA

SENEGAL

SOUTH KOREA

KENYA

SRI LANKA

LITHUANIA

Where We Ship:

Decathlon is shipping exclusively to the contiguous US addresses during our soft launch in the US.

We are working tirelessly to open sales to Hawaii and Alaska as soon as possible. Please feel free to subscribe to our newsletter at the bottom right of our homepage to be notified as we expand!

We are not offering international shippingat this time. Decathlon operates online in many countries, and we encourage you to visit their respective sites to purchase Decathlon products there. Click here to find the Decathlon nearest to you.

Service Levels:

Our shipments are made through:

- UPS

- Fed Ex

- Bike Flights (for bikes and surfboards)

Rates:

Shipping rates are determined by your item's size, weight, selected shipping method and delivery address. Individual rates for your order will be calculated and made available during the checkout process, and before final payment.

For items defined as bulky or oversized, a shipping charge will be added to the order total amount, regardless if the order is greater than $25.00 in value. This chart provides average shipping costs based on weight.However for better service we will calculate the real time shipping cost while checking out.

Weight Thresholds

Shipping within California

Shipping outside of California

0 to 9 lbs

$10.00

$12.00

> 9 lbs

$20.00

$25.00

> 30 lbs

$50.00

$65.00

> 100 lbs

$99.00

$99.00

Orders placed today before midnight, will be processed tomorrow and usually ship out that same day, by 5 pm.Processing Time:

Orders placed on weekends or holidays will generally begin processing the next business day. Holidays and peak sales times may affect your shipment time frame.

Time in Transit:

UPS and Fedex ground shipments should arrive between 3 and 7 business days from the time the product is actually shipped from the warehouse. This is usually 1 business day after the item(s) has been ordered.

Please note, expedited shipping is not available at this time. If you have an emergency, please contact [email protected].

Free Shipping

Decathlon offers free shipping for all orders with a subtotal of $25 or more in the contiguous US only*.

For items defined as bulky or oversized (tent, basketball hoops, bikes and more), a shipping charge will be added to the order total amount, regardless if the order is greater than $25.00 in value. This chart provides average shipping costs based on weight.However for better service we will calculate the real time shipping cost while checking out.

Weight Thresholds

Shipping within California

Shipping outside of California

0 to 9 lbs

$10.00

$12.00

> 9 lbs

$20.00

$25.00

> 30 lbs

$50.00

$65.00

> 100 lbs

$99.00

$99.00

Free In-Store Pickup

In-Store Pickup is available free of charge at our Bay Area stores.

Here is how it works:

At checkout, click on Pickup In Store, then select a store.

You will be notified by email once the order leaves our warehouse.

Your order will be at the store within 24 hours maximum.

You will receive a confirmation email once the order is ready to be picked up.

In-Store Pickup is free for all products and every combination of products in your order.

Please bringyour order number, the credit card used to pay online and a valid form of ID to the store for pickup.

*We are working hard to bring all of our products to the US. Initially, some of our favorite Decathlon products will only be shipped throughout the contiguous US. We can’t wait until we can ship to Hawaii and Alaska and bring the best products to everyone.

To log in to your account, simply go to the A ccount Login Page.

Then, enter your email and password.

If you have forgotten your password, select the option “FORGOT PASSWORD.”

At Decathlon, we believe in sports access for all.

We are committed to creating innovative, high-quality and affordable products for as many people as possible. We are focused on how we can provide the best quality for the lowest price.

Our customers inform everything we do, and our products are a direct result of conversations we have with them. We value our relationship with you.

We are not satisfied until you are satisfied. If you are not happy with a product, bring it back. Have comments or questions about how to improve something? We would love to hear from you.

Once you click on "Complete order", your order begins processing and cannot be changed.

Itcan be canceled in the next hour. Please contact us so we will able to help you with this process.

Please click the country link below, navigate to contact us, and get the answers that you are looking for from our amazing teams around the world!

FRANCE

GREATER CHINA

SPAIN

ITALY

POLAND

RUSSIA

INDIA

GERMANY

PORTUGAL

BELGIUM

UK

BRAZIL

TURKEY

HUNGARY

ROMANIA

CZECH REPUBLIC

NETHERLANDS

THALAND

BULGARIA

MOROCCO

CROATIA

SLOVAKIA

MEXICO

SWEDEN

SINGAPORE

MALAYSIA

SLOVENIA

IVORY COAST

COLOMBIA

GHANA

PHILIPPINES

SWITZERLAND

ISRAEL

SOUTH AFRICA

TUNISIA

INDONESIA

AUSTRALIA

CHILE

CANADA

EGYPT

DEMOCRATIC REP OF THE CONGO

CAMBODIA

AUSTRIA

SENEGAL

SOUTH KOREA

KENYA

SRI LANKA

LITHUANIA

Giftcards - We do not offer giftcards at this time. If this is something you would like to have available, please do not hesitate to ask.

Promotions - Looking for a promotion code or special discount? Our prices are already among the lowest you will find on the market. Decathlon works around the clock to lower our prices so that we can make sports more accessible for you. We are proud to create innovative sports products for the everyday person.

Note on unauthorized promotion codes:There are many sources of unauthorized discount and promotion codes online. Decathlon is unable to prevent the publication of these unauthorized codes, but they will not be honored in our stores or online.

Everyone at Decathlon is passionate about their sport and excited about sharing their knowledge with others. Decathlon USA is part of the Decathlon Group, an international network with 70,000 employees in more than 30 countries. This network is a gateway to a diverse array of international jobs; come and create your career with us

Innovation for access.

Innovation for performance.

Innovation for you.

Our Passion Brands bring research, development, design and product managers together with the needs of the user. We work with research organizations, universities and industrial partners. We talk to customers. We analyze the human body in motion and design accordingly. This allows us to offer the best products to each user, regardless of their level of ability. Whatever your skill level or experience, Decathlon innovates sports to make products more affordable, comfortable and enjoyable.

Click the links to learn more about our innovations and passion brands.

Satisfied or satisfied

At Decathlon, we stand behind our products, their quality, design, and technicality.

That said, sometimes, a product is not the right fit, does not feel right, or deliver on your expectations. That is why we offer our "Decathlon Satisfied or Satisfied Guarantee".

If you are unsatisfied, for any reason, then we will make it ourmissionto identify the right product for you. Your satisfaction is our purpose. If you need help on our products, don't hesitate to contact us or to go to our nearest store: [email protected].

If no other product works for you, and you remain unsatisfied, then we will gladly accept returns for a replacement product or refunds, within 365 days after purchase. Valid for both in store and online purchases.

We will not accept returns of products for replacement or refund with ordinary wear and tear or damage caused by improper use or accidents.

Returns of bulk items are subject to a return shipping fee. See below.

Replacement for a return - Website

If you wish to return a product that you purchased through our Website, our customer team is here to help. Subject to Satisfied or Satisfied policy you will receive a replacement items or a refund for the purchase price plus any applicable sales taxes, less any non-refundable charge. Please see the return process here.

Decathlon will cover all shipping costs associated with your return except for items excluded from our return policy (like mountain bikes, basketball hoops, snowboards, surfboards, tents, and other larger / heavier items). Return costs for those items are below:

Weight Thresholds

Shipping within California

Shipping outside of California

0 to 9 lbs

$10.00

$12.00

> 9 lbs

$20.00

$25.00

> 30 lbs

$50.00

$65.00

> 100 lbs

$100.00

$125.00

> 200 lbs

$200.00

$230.00

Replacement for a return - In Store

Subject to Satisfied or Satisfied policy, if you return a product that you purchased in-store or on the Website, at any of our store locations, we will gladly help you find the best alternative product or refund you on the spot.

Incorrect Product

If an incorrect product was shipped to you, please Contact Us as indicated in the section below to request the correct product. While this is rare, it can happen. We will provide you with the necessary instructions to ship back the incorrect product at our cost and will promptly arrange for shipment of a replacement product.

Defective or Damaged Products or Gifts

If a defective or damaged product was shipped to you, please see our Warranty Policy. As per our mission, we will take care of you.

How to Return a Product or a Gift

- How to return items to one of our stores

If you are near San Francisco, feel free to come byour storesand return your product in person. Our staff is able to handle the particulars of your return all at once.

We are openMonday through Saturday 9AM-8PMandSunday 9AM-7PM.

- How to return small items by mail

Follow these five steps:

1. Visit our Returns page and enter your email address where requested.

2. You will receive a return authorization email with instructions on how to return your item(s) and get your refund.

3. Once the details of your return are confirmed, a pre-paid return label will be provided to you.

4. Using the original shipping packaging when possible, place your item(s) in a shipping bag or a box, and affix the label to the outside.

5. Drop off your package at any UPS Store or other UPS Ground collection point.

- How to return items over20 lbs and/or over 5'by mail

Follow these five steps:

1. Using the original shipping packaging when possible, pack the item securely and include the original product packaging and tags if available.

2. Include proof of purchase (order confirmation email or store receipt) plus your name, address, email, phone number and member number (if applicable) and a brief description of why you’re returning the item. (No return code required.)

3. Address your package to:

DECATHLON

7240 Edgewater Dr

OAKLAND, CA 94621, USA

4. Send your package using a carrier that can provide tracking and insurance. Decathlon is not responsible for items lost or damaged in transit.

5. We recommend keeping the return tracking number for your return package. You may track your return shipment with the tracking number on the carrier’s website like UPS: www.ups.com/tracking

The risk of loss and title for items shipped by you do not pass to us until we receive the items from the carrier.

Terms of Sale

This Returns & Refunds Policy is incorporated by reference into the Terms of Sale.

How to Contact Us

If you have any feedback, comments, questions, requests, and/or other communications regarding returns and refunds, please contact the Customer Service Department [email protected].

Click on the account login page and select CREATE ACCOUNT at the bottom of the page.

Fill out the information fields, as shown below. You can also choose to upload a profile picture.

Select your newsletter subscription preference and click CREATE.

Go to your email for the link to activate your account after it has been created.

Once you click on the link in your email, you will be asked to set the password for your account.

After you have set your password, you can enter your account and access all its benefits.

Creating an account on Decathlon.com allows youto save information such as your address, making your check-out process faster and easier.

The account also allows you to save items you like to a wishlist and creates a hassle-free shopping experience when you are ready to add Wishlist items to your cart.

You can also choose to receive our newsletter, which provides you with the latest updates on our products and store.

Join us and look out for more benefits.

Refunds are processed as soon as we receive the returned merchandise back at our warehouse. Depending on your bank, funds can be expected to post to your account two to three days from that point.

Please note that we do not process exchanges for orders done online. To exchange, please purchase the item you would like as normal, and initiate a return/refund for the one no longer needed.

If you need help ordering another size, don't hesitate to contact us: [email protected]

We take a lot of pride in providing high-quality products sold at the true cost.

When we create a product, we ask ourselves, “What is the lowest possible price we can sell this product for?” We work tirelessly to lower our prices so that we can offer you the best price for quality value.

We are so proud to create innovative sports products for the everyday person. Visit us in store or ask us a question online about how we manage to conceptualize, build and engineer innovative products at a fair price around the world. We are excited to share this new concept with our friends in the USA.

To update your email preferences, log in to your account and click on < Communication Preferences >. There, you can manage the type of email you would like to receive from us.

Decathlon does not offer the option of placing items on hold at this time.

The Wishlist function is available for customers with a California delivery address.

If you live outside California and are interested in one of our products, sign up for our newsletter to find out when we will be available near you!

Rest assured that your order is safe with Decathlon. We go the extra mile to guarantee that nobody ever lays eyes on your credit card number. To protect you, we use a specialized Secure Socket Layer (SSL) encryption for every transaction between our servers and your computer.