-67
NPS
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Dental Care Alliance
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About Dental Care Alliance's Brand
Established in 1991, by a dentist, our success is the result of our unwavering commitment to improving the well-being of both patients and dental professionals through innovative and proven practice-support solutions. Our allied practices and support team of industry experts work together to continually improve and advance the practice of dentistry. We’re a collective support system for doctors, specialists, hygienists, receptionists, and office staff committed to improving the health of our patients and the communities we serve. A sum that’s greater than its parts. An ever-growing network and support system. We are an alliance you can trust to help unleash your true potential.
Brand at a Glance
57%
Customer Loyalty
2.5/5
Product Quality
2.3/5
Pricing
2.2/5
Customer Service
Dental Care Alliance NPS
Dental Care Alliance's Net Promoter Score (NPS) is a -67 with 13% Promoters, 7% Passives, and 80% Detractors. Net Promoter Score tracks whether Dental Care Alliance's customers would recommend using the product based on a scale of -100 to 100.
Dental Care Alliance Overall NPS
| 13% | Promoters |
|---|---|
| 7% | Passives |
| 80% | Detractors |
Dental Care Alliance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
Jan 2023 -60 | Jan 2023 | -60 |
Feb 2023 -67 | Feb 2023 | -67 |
May 2023 -71 | May 2023 | -71 |
Sep 2023 -75 | Sep 2023 | -75 |
Oct 2023 -55 | Oct 2023 | -55 |
Nov 2023 -60 | Nov 2023 | -60 |
Dec 2023 -63 | Dec 2023 | -63 |
Feb 2024 -59 | Feb 2024 | -59 |
Mar 2024 -62 | Mar 2024 | -62 |
Jun 2024 -64 | Jun 2024 | -64 |
Dec 2024 -67 | Dec 2024 | -67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dental Care Alliance NPS by Gender
Dental Care Alliance's NPS was rated -76 by Female customers on Comparably.
Female
-76
Dental Care Alliance's NPS was rated -76 by Female customers on Comparably.
12%
Promoters
0%
Passives
88%
Detractors
Male
N/A
Dental Care Alliance's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Dental Care Alliance NPS by Age
Dental Care Alliance's NPS was rated -100 points by customers ages 66+ on Comparably.
Dental Care Alliance NPS by Usage
Dental Care Alliance's NPS was rated -100 points by customers who have used Dental Care Alliance's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
Dental Care Alliance Customer Reviews
Out of the 3 Dental Care Alliance customer reviews 1 was positive and 2 were constructive. Dental Care Alliance customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Dental Care Alliance Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Dental Care Alliance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dental Care Alliance Customer Loyalty Score by Gender
Dental Care Alliance's Customer Loyalty score was rated 55 by Female customers on Comparably.
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Female
55%
Yes
Male
N/A
Yes
Dental Care Alliance Customer Loyalty Score by Age
Dental Care Alliance's Customer Loyalty score was rated 78% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Dental Care Alliance.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 78% | 66+ | 78% |
Dental Care Alliance Customer Loyalty Score by Usage
Dental Care Alliance's Customer Loyalty score was rated 40% by customers who have used Dental Care Alliance's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Dental Care Alliance Customer Loyalty Score by Industry
Dental Care Alliance's Customer Loyalty score was rated 40% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Dental Care Alliance Product Quality
2.5/5
Dental Care Alliance has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Dental Care Alliance Product Information
Dental Care Alliance’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Dental Care Alliance's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Dental Care Alliance Product Quality
Dental Care Alliance's Product Quality score was rated highest by customers from the Accounting industry.
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Ranked Dental Care Alliance Product Quality the Highest
Dental Care Alliance Product Quality Score by Gender
Dental Care Alliance's Product Quality score was rated 2.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Dental Care Alliance.
Female
2.1/5
Male
N/A
Dental Care Alliance Product Quality Score by Age
Dental Care Alliance's Product Quality score was rated 2.1 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Dental Care Alliance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.1 | 66+ | 2.1 |
Dental Care Alliance Product Quality Score by Usage
Dental Care Alliance's Product Quality score was rated 1.5 stars by customers who have used Dental Care Alliance's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Dental Care Alliance Product Quality Score by Industry
Dental Care Alliance's Product Quality score was rated 2.6 stars by Accounting industry customers.
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Dental Care Alliance Pricing
Dental Care Alliance ROI & Value For Money
2.3/5
Dental Care Alliance has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Dental Care Alliance's overall ROI score rated by its users and customers.
Dental Care Alliance Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Dental Care Alliance ROI
Dental Care Alliance's ROI score was rated highest by customers ages 66+.
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Ranked Dental Care Alliance ROI the Highest
Dental Care Alliance ROI Score by Gender
Dental Care Alliance's ROI score was rated 1.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Dental Care Alliance.
Female
1.8/5
Male
N/A
Dental Care Alliance ROI Score by Age
Dental Care Alliance's ROI score was rated 2 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Dental Care Alliance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2 | 66+ | 2 |
Dental Care Alliance ROI Score by Usage
Dental Care Alliance's ROI score was rated 1.5 stars by customers who have used Dental Care Alliance's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Dental Care Alliance ROI Score by Industry
Dental Care Alliance's ROI score was rated 2 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Dental Care Alliance Customer Satisfaction (CSAT)
Dental Care Alliance Customer Satisfaction (CSAT) Score
16 / 100
Dental Care Alliance has an overall Customer Satisfaction score of 16 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
8%
Satisfied
8%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
38%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Dental Care Alliance Customer Satisfaction
Dental Care Alliance's Customer Satisfaction score was rated highest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked Dental Care Alliance's Customer Satisfaction.
Ranked Dental Care Alliance Customer Satisfaction the Highest
Dental Care Alliance Customer Satisfaction Score by Gender
Dental Care Alliance's Customer Satisfaction score was rated 13 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Dental Care Alliance.
13 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 50% | |
Very Dissatisfied | 25% |
Dental Care Alliance Customer Satisfaction Score by Age
Dental Care Alliance's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Dental Care Alliance.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Dental Care Alliance Customer Satisfaction Score by Usage
Dental Care Alliance's Customer Satisfaction score was rated 0 points by customers who have used Dental Care Alliance's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Dental Care Alliance Customer Satisfaction Score by Industry
Dental Care Alliance's Customer Satisfaction score was rated 33 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Dental Care Alliance Customer Satisfaction Score by Industry",
"text": "Dental Care Alliance's Customer Satisfaction score was rated 33 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Dental Care Alliance's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
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}Dental Care Alliance Customer Service
2.2/5
Dental Care Alliance has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Dental Care Alliance's overall Customer Service score rated by its users and customers.
About Dental Care Alliance's Customer Service
Address
6240 Lake Osprey Dr, Sarasota, FL 34240
Website
http://www.dentalcarealliance.net/
Phone Number
941.955.3150
Dental Care Alliance's Social Links
Quick Insights into Dental Care Alliance Customer Service
Dental Care Alliance's Customer Service score was rated highest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked Dental Care Alliance's Customer Service score.
Ranked Dental Care Alliance Customer Service the Highest
Dental Care Alliance Customer Service Score by Gender
Dental Care Alliance's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Dental Care Alliance.
Female
1.5/5
Male
N/A
Dental Care Alliance Customer Service Score by Age
Dental Care Alliance's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Dental Care Alliance.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Dental Care Alliance Customer Service Score by Usage
Dental Care Alliance's Customer Service score was rated 1.5 stars by customers who have used Dental Care Alliance's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Dental Care Alliance Customer Service Score by Industry
Dental Care Alliance's Customer Service score was rated 2.8 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Dental Care Alliance as an Employer
2.4/5
Dental Care Alliance has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Dental Care Alliance scored a -67 for Net Promoter Score and a -58 for Employee Net Promoter Score. NPS gauges how likely a customer of Dental Care Alliance would recommend the brand to a friend. ENPS measures how likely Dental Care Alliance employees would recommend working at Dental Care Alliance to a friend.
Net Promoter Score
-67
NPS Score
| 13% | Promoters |
|---|---|
| 7% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-58
eNPS Score
| 20% | Promoters |
|---|---|
| 2% | Passive |
| 78% | Detractors |
