-76
NPS
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Dental One Partners
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About Dental One Partners' Brand
DentalOne Partners is one of the nation's largest and most progressive dental service management organizations
Brand at a Glance
59%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Dental One Partners NPS
Dental One Partners's Net Promoter Score (NPS) is a -76 with 12% Promoters, 0% Passives, and 88% Detractors. Net Promoter Score tracks whether Dental One Partners's customers would recommend using the product based on a scale of -100 to 100.
Dental One Partners Overall NPS
| 12% | Promoters |
|---|---|
| 0% | Passives |
| 88% | Detractors |
Dental One Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Apr 2022 -50 | Apr 2022 | -50 |
Aug 2022 -60 | Aug 2022 | -60 |
Feb 2023 -71 | Feb 2023 | -71 |
Nov 2023 -75 | Nov 2023 | -75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dental One Partners Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Dental One Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dental One Partners Product Quality
1.5/5
Dental One Partners has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Dental One Partners' overall Product Quality score rated by its users and customers.
Dental One Partners Product Information
Dental One Partners’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://dentalonepartners.com
- Company Size
- 1,001-5,000 Employees
Dental One Partners Pricing
Dental One Partners ROI & Value For Money
1.5/5
Dental One Partners has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Dental One Partners' overall ROI score rated by its users and customers.
Dental One Partners Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
71%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dental One Partners Customer Service
1.5/5
Dental One Partners has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Dental One Partners' overall Customer Service score rated by its users and customers.
About Dental One Partners's Customer Service
Address
Dallas, TX 75248
Website
http://dentalonepartners.com
Phone Number
5628449087
Dental One Partners as an Employer
2.4/5
Dental One Partners has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Dental One Partners scored a -76 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Dental One Partners would recommend the brand to a friend. ENPS measures how likely Dental One Partners employees would recommend working at Dental One Partners to a friend.
Net Promoter Score
-76
NPS Score
| 12% | Promoters |
|---|---|
| 0% | Passive |
| 88% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
